Wolters Kluwer
Senior Account & Relationship Executive USA-Remote
Wolters Kluwer, Cheyenne, Wyoming, United States, 82007
Wolters Kluwer Senior Account & Relationship Executive USA-Remote
Award-winning solutions to address your legal business needsWolters Kluwer’s ELM Solutions provide a comprehensive suite of tools that address the growing needs of corporate legal operations departments to increase operational efficiency and reduce costs. Corporate legal and insurance claims departments trust our innovative technology and end-to-end customer experience to drive world-class business outcomes.The
Senior Account & Relationship Executive
activities include:Gaining expertise on the complex and comprehensive ELM product line.Learning industry and ELM product line best practices.Staying informed of the account management-related processes.Maintaining and growing existing customer business.Serving as a liaison between clients and ELM.Serving as a trusted advisor with clients largely through a rigorous hands-on approach.Managing the client relationship throughout the entire project life cycle.Contributing to and executing department process improvement initiatives.Managing time and resources effectively.Maintaining performance standards while working remotely (if applicable).Representing Wolters Kluwer in the industry.Key Responsibilities:Building and nurturing long-term relationships with key clients to ensure satisfaction and loyalty.Learning and maintaining comprehensive understanding of the full line of ELM products including features, benefits, pricing, intended use, value proposition, and competitive position to effectively serve clients.Establishing and maintaining business relationships with key personnel in legal, finance, procurement, IT, and other departments that are imperative to the business.Developing and implementing account strategies to meet client needs and achieve business objectives.Identifying opportunities for upselling and cross-selling to increase revenue from existing accounts.Addressing and resolving any issues or concerns that clients may have promptly and effectively.Tracking and analyzing account performance to ensure targets are met and identifying areas for improvement.Working closely with ELM internal teams, such as sales, marketing, product development, and customer support, to deliver solutions that meet client expectations.Preparing regular updates on account status, including sales forecasts and progress updates via Salesforce.Maintaining and growing existing customer business to meet annual sales goals by identifying and understanding client business needs and the value provided by existing ELM solutions.Serving as liaison between ELM and client contacts providing exceptional service that maintains or increases customer satisfaction levels.Ability to negotiate complex contracts.Contributing to and executing department-wide process improvement programs and best practices.Mentoring new and less experienced Strategic Account Managers.Ensuring clients are aware of new product and service offerings.Soliciting clients for ELM events, case studies, press releases, etc.Promoting sales of new products and services.Responsible for client contract renewal.Job QualificationsEducation:Bachelor’s degree in business, Legal, or related field or equivalent experience.Experience:5+ years client services experience, including:Account management, managing relationships with internal or external clients at all levels.Experience selling software products and/or services.Experience communicating effectively both orally and in writing with all levels within an organization.Experience developing and delivering Executive level summaries, reports, and presentations.Experience developing and conducting in-person presentations to clients.Experience working in a team environment with shared sales goals.Other Knowledge, Skills, Abilities or CertificationsProficiency in Microsoft Office products required.Salesforce experience (preferred).Travel RequirementsDomestic and international travel approximately 30% - 50% of work time.EQUAL EMPLOYMENT OPPORTUNITY: Wolters Kluwer U. S. Corporation and all its subsidiaries, divisions, and customer/business units is an Equal Opportunity / Affirmative Action employer.
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Award-winning solutions to address your legal business needsWolters Kluwer’s ELM Solutions provide a comprehensive suite of tools that address the growing needs of corporate legal operations departments to increase operational efficiency and reduce costs. Corporate legal and insurance claims departments trust our innovative technology and end-to-end customer experience to drive world-class business outcomes.The
Senior Account & Relationship Executive
activities include:Gaining expertise on the complex and comprehensive ELM product line.Learning industry and ELM product line best practices.Staying informed of the account management-related processes.Maintaining and growing existing customer business.Serving as a liaison between clients and ELM.Serving as a trusted advisor with clients largely through a rigorous hands-on approach.Managing the client relationship throughout the entire project life cycle.Contributing to and executing department process improvement initiatives.Managing time and resources effectively.Maintaining performance standards while working remotely (if applicable).Representing Wolters Kluwer in the industry.Key Responsibilities:Building and nurturing long-term relationships with key clients to ensure satisfaction and loyalty.Learning and maintaining comprehensive understanding of the full line of ELM products including features, benefits, pricing, intended use, value proposition, and competitive position to effectively serve clients.Establishing and maintaining business relationships with key personnel in legal, finance, procurement, IT, and other departments that are imperative to the business.Developing and implementing account strategies to meet client needs and achieve business objectives.Identifying opportunities for upselling and cross-selling to increase revenue from existing accounts.Addressing and resolving any issues or concerns that clients may have promptly and effectively.Tracking and analyzing account performance to ensure targets are met and identifying areas for improvement.Working closely with ELM internal teams, such as sales, marketing, product development, and customer support, to deliver solutions that meet client expectations.Preparing regular updates on account status, including sales forecasts and progress updates via Salesforce.Maintaining and growing existing customer business to meet annual sales goals by identifying and understanding client business needs and the value provided by existing ELM solutions.Serving as liaison between ELM and client contacts providing exceptional service that maintains or increases customer satisfaction levels.Ability to negotiate complex contracts.Contributing to and executing department-wide process improvement programs and best practices.Mentoring new and less experienced Strategic Account Managers.Ensuring clients are aware of new product and service offerings.Soliciting clients for ELM events, case studies, press releases, etc.Promoting sales of new products and services.Responsible for client contract renewal.Job QualificationsEducation:Bachelor’s degree in business, Legal, or related field or equivalent experience.Experience:5+ years client services experience, including:Account management, managing relationships with internal or external clients at all levels.Experience selling software products and/or services.Experience communicating effectively both orally and in writing with all levels within an organization.Experience developing and delivering Executive level summaries, reports, and presentations.Experience developing and conducting in-person presentations to clients.Experience working in a team environment with shared sales goals.Other Knowledge, Skills, Abilities or CertificationsProficiency in Microsoft Office products required.Salesforce experience (preferred).Travel RequirementsDomestic and international travel approximately 30% - 50% of work time.EQUAL EMPLOYMENT OPPORTUNITY: Wolters Kluwer U. S. Corporation and all its subsidiaries, divisions, and customer/business units is an Equal Opportunity / Affirmative Action employer.
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