NexHealth
Product Manager, Patient Experience
NexHealth, San Francisco, California, United States, 94199
About NexHealth
Our healthcare system is frustratingly analog. When you live in a world of one-tap car rides, meal delivery, and unlimited streaming, why do you have to call to schedule an appointment with a doctor and are still handed a clipboard to fill in a form? NexHealth’s mission is to accelerate innovation in healthcare. We’re doing this by connecting patients, doctors, and developers. We’re the first to fully automate the integration with health record systems, paving the way for a new generation of disruptive healthtech companies.
Here's Some Of What We've Accomplished
$125M Series C at $1B valuationManage more than 75 million patient records80%+ annual revenue growthTop 10% of Inc. 5000 (2022)
Product at NexHealth
The healthcare industry is highly regulated and fragmented. Patients crave unified access to their healthcare information. Doctors want to modernize the patient experience. Developers want to quickly build and launch new products. To do this, we need to create a multi-faceted product which each of these stakeholders cannot live without.
The product team is the glue that unites all aspects of our product under a single, cohesive vision. We build products to solve our customers' most challenging problems. We partner closely with our sales, marketing, customer success and engineering teams to champion our customers’ needs. We innovate quickly and ship products at the right time to best support our growing community of patients, doctors, and developers.
What You'll Do
The Nexhealth Patient Experience Platform is the foundational step to our strategy for speeding up innovation in healthcare. We must deliver a great experience to customers and doctors to get them to adopt our platform.You’ll work on several important areas of our service:Onboarding - making it easier for offices to set up, configure, and get value from NexHealth in less time.Forms - make sure patients have filled out forms before they step into the office, and help offices collect sensitive information securely.Analytics - Ensure providers understand their businesses health, and how they can use NexHealth to improve it.You’ll help define the next areas of investment for our patient platform.You’ll work closely with the engineering and design to deliver great experiences to our customers.
What You'll Bring
4+ years of experience as a full-time Product ManagerAbility to get things done: you have a track record of shipping software that made a difference for your customersExcellent product sense: you have a good understanding of what makes for a high-quality product and are opinionated about what solutions will be successfulDeep customer empathy: you care about helping your customers and are skilled at performing research to uncover their true needsProficiency handling ambiguity: you make sure your goals are clearly defined and display significant independence in achieving themClear written and verbal communication: you’re a force for clarity and ensure everyone’s on the same pageCompetence with technical complexity: you can understand the high-level architecture of a product and its implications for the customer experience, and you’re comfortable talking with engineers about project scope and tradeoffs
NexHealth Values
Solve the customer’s problems, not yours When making decisions, think from the perspective of the customer. It’s easy to make decisions that make our lives simpler, but not the customers.Do the things others are not willing to do As a Nexer, always go after the hardest problems. Pursue things at the highest quality. Move at the fastest pace.Take ownership Act like a founder. Own your roles, destinies, mistakes, behavior, and our mission. The buck stops with each of us - no blaming or excuses.Say what’s on your mind, with positive intent Be direct, proactive, transparent, and frequent in your communication.Default trust As a Nexer, you do not have to earn trust, trust is given to you by default. If we by default trust each other, our speed of communication, feedback, information sharing, and overall improvements will be a lot faster.Think in first principles We first identify the problem and then break it down to its fundamentals before diving into solutions. We constantly ask “why” to validate our assumptions.
Benefits
Competitive salary, plus equityMedical, Dental and VisionUnlimited PTO401KCommuter benefitsShort-term & Long-term Disability benefitsHealthcare FSA + HSALearning & Development courses
Here's a Glimpse Into Our Interview Process
You'll talk with a NexHeath RecruiterYou'll talk with the Hiring Manager on a video callYou'll talk with Team Members on a video callYou'll do a Panel Presentation or Working Session with a small panel
Please note: NexHealth interview requests and job offers only originate from nexhealth.com email addresses (e.g. jsmith@nexhealth.com). NexHealth will never ask for bank information (e.g. account and routing number), social security numbers, passwords, or other sensitive information to be delivered via email. If you receive a scam email or wish to report a security issue involving NexHealth, please notify us at: security@nexhealth.com.
EEOC Statement
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender expression, sexual orientation, age, marital status, veteran status or disability status. We will provide reasonable accommodation to individuals with disabilities to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation at talent@nexhealth.com.#J-18808-Ljbffr
Our healthcare system is frustratingly analog. When you live in a world of one-tap car rides, meal delivery, and unlimited streaming, why do you have to call to schedule an appointment with a doctor and are still handed a clipboard to fill in a form? NexHealth’s mission is to accelerate innovation in healthcare. We’re doing this by connecting patients, doctors, and developers. We’re the first to fully automate the integration with health record systems, paving the way for a new generation of disruptive healthtech companies.
Here's Some Of What We've Accomplished
$125M Series C at $1B valuationManage more than 75 million patient records80%+ annual revenue growthTop 10% of Inc. 5000 (2022)
Product at NexHealth
The healthcare industry is highly regulated and fragmented. Patients crave unified access to their healthcare information. Doctors want to modernize the patient experience. Developers want to quickly build and launch new products. To do this, we need to create a multi-faceted product which each of these stakeholders cannot live without.
The product team is the glue that unites all aspects of our product under a single, cohesive vision. We build products to solve our customers' most challenging problems. We partner closely with our sales, marketing, customer success and engineering teams to champion our customers’ needs. We innovate quickly and ship products at the right time to best support our growing community of patients, doctors, and developers.
What You'll Do
The Nexhealth Patient Experience Platform is the foundational step to our strategy for speeding up innovation in healthcare. We must deliver a great experience to customers and doctors to get them to adopt our platform.You’ll work on several important areas of our service:Onboarding - making it easier for offices to set up, configure, and get value from NexHealth in less time.Forms - make sure patients have filled out forms before they step into the office, and help offices collect sensitive information securely.Analytics - Ensure providers understand their businesses health, and how they can use NexHealth to improve it.You’ll help define the next areas of investment for our patient platform.You’ll work closely with the engineering and design to deliver great experiences to our customers.
What You'll Bring
4+ years of experience as a full-time Product ManagerAbility to get things done: you have a track record of shipping software that made a difference for your customersExcellent product sense: you have a good understanding of what makes for a high-quality product and are opinionated about what solutions will be successfulDeep customer empathy: you care about helping your customers and are skilled at performing research to uncover their true needsProficiency handling ambiguity: you make sure your goals are clearly defined and display significant independence in achieving themClear written and verbal communication: you’re a force for clarity and ensure everyone’s on the same pageCompetence with technical complexity: you can understand the high-level architecture of a product and its implications for the customer experience, and you’re comfortable talking with engineers about project scope and tradeoffs
NexHealth Values
Solve the customer’s problems, not yours When making decisions, think from the perspective of the customer. It’s easy to make decisions that make our lives simpler, but not the customers.Do the things others are not willing to do As a Nexer, always go after the hardest problems. Pursue things at the highest quality. Move at the fastest pace.Take ownership Act like a founder. Own your roles, destinies, mistakes, behavior, and our mission. The buck stops with each of us - no blaming or excuses.Say what’s on your mind, with positive intent Be direct, proactive, transparent, and frequent in your communication.Default trust As a Nexer, you do not have to earn trust, trust is given to you by default. If we by default trust each other, our speed of communication, feedback, information sharing, and overall improvements will be a lot faster.Think in first principles We first identify the problem and then break it down to its fundamentals before diving into solutions. We constantly ask “why” to validate our assumptions.
Benefits
Competitive salary, plus equityMedical, Dental and VisionUnlimited PTO401KCommuter benefitsShort-term & Long-term Disability benefitsHealthcare FSA + HSALearning & Development courses
Here's a Glimpse Into Our Interview Process
You'll talk with a NexHeath RecruiterYou'll talk with the Hiring Manager on a video callYou'll talk with Team Members on a video callYou'll do a Panel Presentation or Working Session with a small panel
Please note: NexHealth interview requests and job offers only originate from nexhealth.com email addresses (e.g. jsmith@nexhealth.com). NexHealth will never ask for bank information (e.g. account and routing number), social security numbers, passwords, or other sensitive information to be delivered via email. If you receive a scam email or wish to report a security issue involving NexHealth, please notify us at: security@nexhealth.com.
EEOC Statement
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender expression, sexual orientation, age, marital status, veteran status or disability status. We will provide reasonable accommodation to individuals with disabilities to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation at talent@nexhealth.com.#J-18808-Ljbffr