Inventory Management Specialist - Parts experience preferred

Why Join Altec?

The Altec Service Group has service centers and an extensive fleet of mobile service vehicles and technicians across the United States and Canada, honoring Altec’s commitment to be there for the life of the equipment.

The purpose of this position is to provide excellent support and satisfaction within the Service Center. Respond to parts related inquiries and resolve customer issues. Provide parts updates to Management on the status of current orders and take steps to facilitate Customer Satisfaction with the service and repair quality and speed.

Education, Experience, and Skills

• High School Diploma or GED required and a minimum of three years of experience in an industry related field required (i.e., Customer Service with manufactured products or product services; Material Support or inventory control for manufactured products; or Service Writing in a dealership) or in a similar function
• OR Bachelor’s Degree and a minimum of one years’ experience in an industry related field required (i.e., Customer Service with manufactured products or product services; Material Support or inventory control for manufactured products; or Service Writing in a dealership) or in a similar function

Key Responsibilities of the Position

Parts Service Support

• Determines correct billing requirements to fulfill requests accurately and timely are being meet by reading Bill of Materials, Parts Pages and related information.
• Conducts the P.O. process within established Altec standards and provides accountability as required.
• Conducts required parts research through applicable Parts Pages, Bills of Materials, Installed Base and related locations per established standards under the direction of Supervision.
• Creates and manages Purchase Orders and Invoices in support of day to day operations per established standards under the direction of Supervision.
• Conducts and assists with parts look up escalations.
• Conducts Parts set up as required for first time parts orders and escalates as required for timely resolution.
• Attends and/or conducts peer to peer training as appropriate.
• Attends formal training as directed by Supervision.

Inventory Service Support

• Assists Supervisors and Technicians with the scheduling of required inventory actions.
• Maintains accurate records for dissemination to Accounting, Supervision and Inventory owners to facilitate continuous improvement in inventory management and accuracy.
• Creates and/or maintains reports for Inventory control including but not limited to: Debrief errors, Items NOLOC, expected receipts (parts not received to PCD after shipping label creation).
• Conducts parts follow up per established standards.
• Conducts review of Service Requests in Pending status in order to identify and resolve parts handling errors.
• Attends and/or conducts peer to peer training as directed by supervision.
• Attends formal training as may be required.

In addition, experience in an Administrative Support role is preferred.

• Must have experience providing high volume levels of customer support
• Strong Computer Skills, especially in Microsoft Word and Microsoft Excel
• Demonstrated Problem Solving Skills
• Strong attention to detail
• Solid team player with a collaborative nature
• Ability to multitask and handle multiple transactions
• Ability to work effectively in a fast-paced environment

Other Position Specifications

• Demonstrated record of responsibility
• Extremely detail oriented
• Customer Service Oriented
• Motivated, goal oriented and persistent
• Maintain Company confidentiality
• Must handle stress and deadlines well
• Participate in Continuous Improvement Initiatives
• Travel 0-25%

Family-owned since 1929, Altec has the reach and resources of a large organization with the heart of a local firm. “More than just building equipment, we also build relationships.” Safety is a primary responsibility in everything we do as is support of the Altec Company Values: Customer First - Enjoyment of Work - Family - Financial Stability - Integrity - People are our Greatest Strength - Quality - Spiritual Development – Teamwork

Altec Industries, Inc. and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, color, religion, sexual orientation, gender identity, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state or local law. Altec strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity.