ADP
Director Client Service
ADP, Norfolk, Virginia, United States, 23500
Unlock Your Career Potential: Leadership at ADP.
At ADP, we're passionate about leading the way in Human Capital Management. Through leading-edge innovation, we're quickly changing the face of our industry and are looking for the right leaders to help us make waves. If you enjoy taking on challenges, upholding values, energizing a team, and exceeding goals, you'll fit right in with our dedicated team, who make amazing things happen for each other and our clients every day.ADP is hiring a Team Director.
In this position, you'll leverage your project management and leadership expertise to guide multiple teams, ensuring efficient operations and an overall productive and enjoyable working environment for employees.We strive for every interaction to be driven by our
CORE
values:
Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, and Social Responsibility.RESPONSIBILITIES:
Develop and communicate strategic goalsManage relationships with key stakeholdersImplement initiatives and processes to ensure that all work is completed according to scheduled deadlines with attention to quality standards, priorities, and overall goalsServe as a resource for other team members, based on a strong working knowledge of team's responsibilities and goalsLead and inspire the organization in human resource management activities including maintenance of proper staffing levels, staffing resources optimization, attainment of individual and team goals, overall alignment with performance management requirements, goals and rewards systems, employee relations, mentoring, and talent/career developmentEstablish clearly defined individual performance goals and objectives; communicates these to team members through 1-on-1 meetings and performance planning and review sessions; provide periodic performance feedback and conducts annual performance reviews on all team membersDevelop leaders for successionManage escalated issues and provide directionEvaluate direct reports on performance and complete annual performance appraisalsWork in collaboration with direct reports to establish Individual Development PlansDevelop and administer corrective action and performance improvement plansBudgetary ResponsibilityMake critical decisions on department hiring and terminationsFunction as a consultant and business partner to other organizations within ADPMonitor various productivity and performance standards to ensure that established levels are achieved, especially during critical activity periodsServe as an acting backup to other leaders, providing leadership, guidance, and direction to team members in the absence of the leaderParticipate in task forces, strategic initiatives, stretch assignments, and collaboration opportunities with other business unitsPrepare and present reports on team performanceQUALIFICATIONS REQUIRED:
At least 8 years of experienceAt least 5 years of people leadership experiencePREFERRED QUALIFICATIONS:
MBA or advanced degreeAbility to communicate effectively to all levels of internal and external contacts verbally and in writingExcellent collaboration, organizational, time management, customer service, and problem-solving skills and the ability to work accurately and meet deadlines with frequent interruptionsAbility to work and thrive in a team environment, focused on achieving resultsAbility to manage a team and develop leadersAbility to assess team members' performance and provide motivational supportAbility to work both independently and as part of a teamStrong client relationship building skillsAbility to recognize basic procedural issues as they arise, and escalate to the appropriate levelAbility to demonstrate learning agility and critical thinking skills and apply basic concepts in new situationsProficient in the latest web technologies and working knowledge of various operating systemsProficient using Microsoft OfficeCPP or FPC certificationProficiency and in-depth knowledge of all pertinent ADP HR, Payroll, and Benefits policies and proceduresPrior leadership trainingDiversity, Equity, Inclusion & Equal Employment Opportunity at ADP:
ADP is committed to an inclusive, diverse, and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status, or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.Ethics at ADP:
ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click
here
to learn more about ADP’s culture and our full set of values.
#J-18808-Ljbffr
At ADP, we're passionate about leading the way in Human Capital Management. Through leading-edge innovation, we're quickly changing the face of our industry and are looking for the right leaders to help us make waves. If you enjoy taking on challenges, upholding values, energizing a team, and exceeding goals, you'll fit right in with our dedicated team, who make amazing things happen for each other and our clients every day.ADP is hiring a Team Director.
In this position, you'll leverage your project management and leadership expertise to guide multiple teams, ensuring efficient operations and an overall productive and enjoyable working environment for employees.We strive for every interaction to be driven by our
CORE
values:
Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, and Social Responsibility.RESPONSIBILITIES:
Develop and communicate strategic goalsManage relationships with key stakeholdersImplement initiatives and processes to ensure that all work is completed according to scheduled deadlines with attention to quality standards, priorities, and overall goalsServe as a resource for other team members, based on a strong working knowledge of team's responsibilities and goalsLead and inspire the organization in human resource management activities including maintenance of proper staffing levels, staffing resources optimization, attainment of individual and team goals, overall alignment with performance management requirements, goals and rewards systems, employee relations, mentoring, and talent/career developmentEstablish clearly defined individual performance goals and objectives; communicates these to team members through 1-on-1 meetings and performance planning and review sessions; provide periodic performance feedback and conducts annual performance reviews on all team membersDevelop leaders for successionManage escalated issues and provide directionEvaluate direct reports on performance and complete annual performance appraisalsWork in collaboration with direct reports to establish Individual Development PlansDevelop and administer corrective action and performance improvement plansBudgetary ResponsibilityMake critical decisions on department hiring and terminationsFunction as a consultant and business partner to other organizations within ADPMonitor various productivity and performance standards to ensure that established levels are achieved, especially during critical activity periodsServe as an acting backup to other leaders, providing leadership, guidance, and direction to team members in the absence of the leaderParticipate in task forces, strategic initiatives, stretch assignments, and collaboration opportunities with other business unitsPrepare and present reports on team performanceQUALIFICATIONS REQUIRED:
At least 8 years of experienceAt least 5 years of people leadership experiencePREFERRED QUALIFICATIONS:
MBA or advanced degreeAbility to communicate effectively to all levels of internal and external contacts verbally and in writingExcellent collaboration, organizational, time management, customer service, and problem-solving skills and the ability to work accurately and meet deadlines with frequent interruptionsAbility to work and thrive in a team environment, focused on achieving resultsAbility to manage a team and develop leadersAbility to assess team members' performance and provide motivational supportAbility to work both independently and as part of a teamStrong client relationship building skillsAbility to recognize basic procedural issues as they arise, and escalate to the appropriate levelAbility to demonstrate learning agility and critical thinking skills and apply basic concepts in new situationsProficient in the latest web technologies and working knowledge of various operating systemsProficient using Microsoft OfficeCPP or FPC certificationProficiency and in-depth knowledge of all pertinent ADP HR, Payroll, and Benefits policies and proceduresPrior leadership trainingDiversity, Equity, Inclusion & Equal Employment Opportunity at ADP:
ADP is committed to an inclusive, diverse, and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status, or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.Ethics at ADP:
ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click
here
to learn more about ADP’s culture and our full set of values.
#J-18808-Ljbffr