Phillip and Patricia Frost Museum of Science
Retail Brand Ambassador (Temporary Off-Site Retail Kiosk)
Phillip and Patricia Frost Museum of Science, Miami, Florida, us, 33222
Career Opportunities with Museum of Science IncRetail Brand Ambassador (Temporary Off-Site Retail Kiosk)
ROLE & LEVEL/GRADE : A1 / 2SUMMARY :The Phillip and Patricia Frost Museum of Science is seeking a
temporary, Retail Brand Ambassador
for its off-site retail kiosk located at
Dadeland Mall, Miami, Florida . The Brand Ambassador is responsible for delivering a superb guest experience by promoting Frost Science’s mission, which includes admission ticket and merchandise sales at the kiosk. This position plays a critical role in ensuring a positive and engaging visitor experience while also accurately processing sales and managing daily operations.The Brand Ambassador will greet guests with a friendly demeanor, provide information about the museum's exhibits and products, and process transactions using the Point-of-Sale (POS) system. This role requires exceptional customer service skills and a strong commitment to enhancing the visitor experience.SITE LOCATION : Dadeland Mall, Miami, FLSALARY : $16.00 per hourAVAILABILITY :Must have
open availability 4 days a week, from 9:30 AM to 10:00 PM , including weekends and holidays.DATE RANGE : This is a temporary position from
10/26/2024 through 02/02/2025 .ESSENTIAL DUTIES AND RESPONSIBILITIES :
Actively participate in task assignments and sales goal reviews at the beginning and end of each shift.Monitor guest flow around the kiosk, ensuring a welcoming atmosphere and consistently greeting and acknowledging visitors.Provide personalized recommendations on museum products, educational toys, books, and exhibit-related items to enhance visitor engagement.Ensure accuracy during transaction processing and actively promote add-on merchandise to increase sales.Maintain a clean and organized retail kiosk, ensuring product displays are appealing and well-stocked.Prioritize tasks such as inventory management, sorting, and merchandising in a fast-paced environment.Adhere to all cash-handling and security policies during transaction processing.Utilize customer service training to address visitor issues and provide timely, effective resolutions.Embody the values of Frost Science by delivering exceptional service and promoting the museum’s educational mission and encouraging admission ticket sales.Communicate opportunities for improvement or guest feedback to management to optimize the retail experience.Assist with emergency procedures or evacuations, offering guidance to guests as needed.Ensure compliance with company safety policies and create a safe environment for both staff and guests.MINIMUM JOB QUALIFICATIONS/EDUCATION :
High School diploma (minimum requirement); higher education preferred.KNOWLEDGE, SKILLS, AND ABILITIES :
Proven experience in customer service, preferably in a high-traffic environment.Previous retail experience is highly desirable.Strong interpersonal skills with the ability to engage and assist guests from diverse backgrounds.Ability to multitask and handle high-pressure situations in a fast-paced setting.Fluency in multiple languages, particularly Spanish, is highly desirable.Strong communication skills, both oral and written.Must be a collaborative team player and able to work with minimal supervision.Flexible and open to taking on additional tasks as needed.PHYSICAL DEMANDS :
Ability to stand for extended periods and move quickly between different spaces to assist guests.Must be capable of lifting and moving items up to 30 pounds as required.Requires frequent physical activities such as standing, walking, stooping, and reaching.WORK ENVIRONMENT :
Work is performed at the off-site retail kiosk located at Dadeland Mall, Miami, Florida. The position may involve standing for extended periods of time.CLEARANCE REQUIREMENTS :
Background clearance.Drug screening as part of the Drug-Free Workplace Program.
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ROLE & LEVEL/GRADE : A1 / 2SUMMARY :The Phillip and Patricia Frost Museum of Science is seeking a
temporary, Retail Brand Ambassador
for its off-site retail kiosk located at
Dadeland Mall, Miami, Florida . The Brand Ambassador is responsible for delivering a superb guest experience by promoting Frost Science’s mission, which includes admission ticket and merchandise sales at the kiosk. This position plays a critical role in ensuring a positive and engaging visitor experience while also accurately processing sales and managing daily operations.The Brand Ambassador will greet guests with a friendly demeanor, provide information about the museum's exhibits and products, and process transactions using the Point-of-Sale (POS) system. This role requires exceptional customer service skills and a strong commitment to enhancing the visitor experience.SITE LOCATION : Dadeland Mall, Miami, FLSALARY : $16.00 per hourAVAILABILITY :Must have
open availability 4 days a week, from 9:30 AM to 10:00 PM , including weekends and holidays.DATE RANGE : This is a temporary position from
10/26/2024 through 02/02/2025 .ESSENTIAL DUTIES AND RESPONSIBILITIES :
Actively participate in task assignments and sales goal reviews at the beginning and end of each shift.Monitor guest flow around the kiosk, ensuring a welcoming atmosphere and consistently greeting and acknowledging visitors.Provide personalized recommendations on museum products, educational toys, books, and exhibit-related items to enhance visitor engagement.Ensure accuracy during transaction processing and actively promote add-on merchandise to increase sales.Maintain a clean and organized retail kiosk, ensuring product displays are appealing and well-stocked.Prioritize tasks such as inventory management, sorting, and merchandising in a fast-paced environment.Adhere to all cash-handling and security policies during transaction processing.Utilize customer service training to address visitor issues and provide timely, effective resolutions.Embody the values of Frost Science by delivering exceptional service and promoting the museum’s educational mission and encouraging admission ticket sales.Communicate opportunities for improvement or guest feedback to management to optimize the retail experience.Assist with emergency procedures or evacuations, offering guidance to guests as needed.Ensure compliance with company safety policies and create a safe environment for both staff and guests.MINIMUM JOB QUALIFICATIONS/EDUCATION :
High School diploma (minimum requirement); higher education preferred.KNOWLEDGE, SKILLS, AND ABILITIES :
Proven experience in customer service, preferably in a high-traffic environment.Previous retail experience is highly desirable.Strong interpersonal skills with the ability to engage and assist guests from diverse backgrounds.Ability to multitask and handle high-pressure situations in a fast-paced setting.Fluency in multiple languages, particularly Spanish, is highly desirable.Strong communication skills, both oral and written.Must be a collaborative team player and able to work with minimal supervision.Flexible and open to taking on additional tasks as needed.PHYSICAL DEMANDS :
Ability to stand for extended periods and move quickly between different spaces to assist guests.Must be capable of lifting and moving items up to 30 pounds as required.Requires frequent physical activities such as standing, walking, stooping, and reaching.WORK ENVIRONMENT :
Work is performed at the off-site retail kiosk located at Dadeland Mall, Miami, Florida. The position may involve standing for extended periods of time.CLEARANCE REQUIREMENTS :
Background clearance.Drug screening as part of the Drug-Free Workplace Program.
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