Caesars Entertainment
Supervisor Special Events and Promotions Regional- Full Time(Caesars Atlantic Ci
Caesars Entertainment, Brooklyn, New York, United States, 08400
ESSENTIAL FUNCTIONS:
Inspires others with a clear direction by understanding and demonstrating a high level of commitment and energy in all endeavors. Consistently demonstrates superior customer service skills and acts as a positive role model for all employees. Conveys positive energy and enthusiasm focusing on the guest interaction. Continuously improves service by evaluating service breakdowns using guest feedback, data and behavior. Communicates service breakdowns and team plans in buzz sessions and facilitates opportunity-seeking meetings to consistently involve all team members in service improvements. Immediately addresses service breakdowns and follows up to ensure guest satisfaction. Keeps team well informed of property promotions and events. Develops highly skilled, successful employees, sets realistic and measurable service standards and holds employees accountable for meeting them. Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals and business strategy. Addresses employee performance issues, coaches for improvement and provides ongoing feedback. Uses EOS data to improve the workplace, listens and responds to employees, recognizes and rewards individual and team performance. Consistently follows company policies, procedures and industry regulations, maintains accurate and up-to-date employee records, and completes performance reviews timely. Takes personal responsibility for creating an atmosphere of luck.
Supports Special Events & Promotions Manager in all marketing needs including development of promotional/special event design and strategy for the Atlantic City region. Ensures flawless planning and execution of promotion and special event initiatives including staffing, communications, permits and approvals, etc. Assists with maintaining, implementing and developing the promotions budget. Ensures that policies, procedures and standards are followed. Responsible for effective communication of promotional programs to property operators. Serves as a representative to Corporate in regards to promotional efforts. Responsible for the acceptance, inventory, assignment for distribution or reconciliation of coupons, which are ultimately considered in calculation of gross revenue. Acts as SuperUser of Enterprise Promotions System. Ensures accuracy of system set-up for all Enterprise promotions. Coordinates with property Information Technology the accuracy of system set-up for all non-Enterprise promotions.
EDUCATION/SKILLS/EXPERIENCE:
College degree in Marketing or Public Relations preferred. Three to Five years of experience in special events, promotions or public relations. Organized and detail oriented.
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Inspires others with a clear direction by understanding and demonstrating a high level of commitment and energy in all endeavors. Consistently demonstrates superior customer service skills and acts as a positive role model for all employees. Conveys positive energy and enthusiasm focusing on the guest interaction. Continuously improves service by evaluating service breakdowns using guest feedback, data and behavior. Communicates service breakdowns and team plans in buzz sessions and facilitates opportunity-seeking meetings to consistently involve all team members in service improvements. Immediately addresses service breakdowns and follows up to ensure guest satisfaction. Keeps team well informed of property promotions and events. Develops highly skilled, successful employees, sets realistic and measurable service standards and holds employees accountable for meeting them. Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals and business strategy. Addresses employee performance issues, coaches for improvement and provides ongoing feedback. Uses EOS data to improve the workplace, listens and responds to employees, recognizes and rewards individual and team performance. Consistently follows company policies, procedures and industry regulations, maintains accurate and up-to-date employee records, and completes performance reviews timely. Takes personal responsibility for creating an atmosphere of luck.
Supports Special Events & Promotions Manager in all marketing needs including development of promotional/special event design and strategy for the Atlantic City region. Ensures flawless planning and execution of promotion and special event initiatives including staffing, communications, permits and approvals, etc. Assists with maintaining, implementing and developing the promotions budget. Ensures that policies, procedures and standards are followed. Responsible for effective communication of promotional programs to property operators. Serves as a representative to Corporate in regards to promotional efforts. Responsible for the acceptance, inventory, assignment for distribution or reconciliation of coupons, which are ultimately considered in calculation of gross revenue. Acts as SuperUser of Enterprise Promotions System. Ensures accuracy of system set-up for all Enterprise promotions. Coordinates with property Information Technology the accuracy of system set-up for all non-Enterprise promotions.
EDUCATION/SKILLS/EXPERIENCE:
College degree in Marketing or Public Relations preferred. Three to Five years of experience in special events, promotions or public relations. Organized and detail oriented.
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