Marriott International
Director of Sales
Marriott International, Los Angeles, California, United States,
Job Number:
24158670Job Category:
Sales & MarketingLocation:
Dorado Beach a Ritz-Carlton Reserve, 100 Dorado Beach Drive, Dorado, Puerto Rico, United States VIEW ON MAPSchedule:
Full-TimeLocated Remotely?
NRelocation?
NPosition Type:
ManagementJob Summary
Leads and manages all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Provides support for sales activities for larger, more complex accounts. Monitors and manages against team booking goals and makes recommendations on booking goals of direct reports. Creates opportunities to grow the account base through customer interactions.CANDIDATE PROFILE
Education And Experience
2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 8 years experience in the sales and marketing or related professional area.OR4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 6 years experience in the sales and marketing or related professional area.CORE WORK ACTIVITIES
Supporting Developing & Executing Sales Strategies
Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the property.Works with sales team to create and implement a sales plan addressing revenue, customers and the market for the segment.Assists with the development and implementation of promotions, both internal and external.Maximizing Revenue
Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals).Recommends booking goals for sales team members.Managing Sales Activities
Monitors all day-to-day activities of direct reports.Approves space release for catering to maximize revenue (DOS, Group) in the absence of a Business Evaluation Manager.Participates in sales calls with members of sales team to acquire new business and/or close on business.Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).Analyzing & Reporting on Sales and Financial Data
Analyzes market information by using sales systems and implements strategy to achieve property’s financial room and catering goals.Assists Revenue Management with completing accurate six period projections.Reviews guest satisfaction results to identify areas of improvement.Building Successful Relationships
Develops and manages relationships with key stakeholders, both internal and external.Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements.Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with Ritz-Carlton Global Sales Organization Managers and accounts.Interacts with guests to obtain feedback on product quality and service levels.Meets with guests to obtain feedback on quality of product (e.g., guest rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction.Managing and Conducting Human Resource Activities
Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.Utilizes all available on-the-job training tools for employees.Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations.Empowers employees to provide excellent customer service.Observes service behaviors of employees and provides feedback to individuals.Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement.Additional Responsibilities
Executes and supports the brand’s Customer Service Standards and property’s Brand Standards.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next.In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International.
Be
where you can do your best work,
begin
your purpose,
belong
to an amazing global team, and
become
the best version of you.
#J-18808-Ljbffr
24158670Job Category:
Sales & MarketingLocation:
Dorado Beach a Ritz-Carlton Reserve, 100 Dorado Beach Drive, Dorado, Puerto Rico, United States VIEW ON MAPSchedule:
Full-TimeLocated Remotely?
NRelocation?
NPosition Type:
ManagementJob Summary
Leads and manages all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Provides support for sales activities for larger, more complex accounts. Monitors and manages against team booking goals and makes recommendations on booking goals of direct reports. Creates opportunities to grow the account base through customer interactions.CANDIDATE PROFILE
Education And Experience
2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 8 years experience in the sales and marketing or related professional area.OR4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 6 years experience in the sales and marketing or related professional area.CORE WORK ACTIVITIES
Supporting Developing & Executing Sales Strategies
Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the property.Works with sales team to create and implement a sales plan addressing revenue, customers and the market for the segment.Assists with the development and implementation of promotions, both internal and external.Maximizing Revenue
Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals).Recommends booking goals for sales team members.Managing Sales Activities
Monitors all day-to-day activities of direct reports.Approves space release for catering to maximize revenue (DOS, Group) in the absence of a Business Evaluation Manager.Participates in sales calls with members of sales team to acquire new business and/or close on business.Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).Analyzing & Reporting on Sales and Financial Data
Analyzes market information by using sales systems and implements strategy to achieve property’s financial room and catering goals.Assists Revenue Management with completing accurate six period projections.Reviews guest satisfaction results to identify areas of improvement.Building Successful Relationships
Develops and manages relationships with key stakeholders, both internal and external.Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements.Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with Ritz-Carlton Global Sales Organization Managers and accounts.Interacts with guests to obtain feedback on product quality and service levels.Meets with guests to obtain feedback on quality of product (e.g., guest rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction.Managing and Conducting Human Resource Activities
Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.Utilizes all available on-the-job training tools for employees.Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations.Empowers employees to provide excellent customer service.Observes service behaviors of employees and provides feedback to individuals.Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement.Additional Responsibilities
Executes and supports the brand’s Customer Service Standards and property’s Brand Standards.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next.In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International.
Be
where you can do your best work,
begin
your purpose,
belong
to an amazing global team, and
become
the best version of you.
#J-18808-Ljbffr