Hyde Park Hospitality, LLC
General Manager - Airport Lounge
Hyde Park Hospitality, LLC, San Diego, California, United States, 92189
Airport Lounge General ManagerThe General Manager is responsible for every aspect of operations at The Club, a premium lounge located inside the San Francisco International Airport. The dedicated space managed is for guests to relax, rejuvenate, and enjoy an elevated food and beverage experience along with impeccable guest service before their flight. The General Manager develops new and emerging team leaders for sustained growth and effective day-to-day operations ensuring career progression and development while supporting workplace diversity initiatives. Responsible for the overall management of core services of lounge operations and will include Guest Check-In, Appearance Care, Concierge Services, Guest Service, and Food Delivery. Providing daily leadership and long-term strategic direction which will ensure the quality of product and overall service resulting in an enhanced guest experience and profitability.The chosen candidate will establish and maintain a strong level of collaborative team leadership ensuring cohesiveness and representing as a strong liaison with Airport Dimensions, and all partnered relationships with the lounge. They will manage a strategic plan for Airport Dimensions that establishes a rapport, promotes partnership, and fulfills the overall company’s needs and expectations. Leads and facilitates business practices to uphold Company mission and values and ensure all regulations and compliance measures are always in place for a safe environment for employees and guests. This will include maintaining and implementing sanitary and food safety conditions as well as training to adhere to auditing procedures and statutory regulations. The General Manager through collaborative hands-on leadership will be a strong liaison focused on detailed articulate communication which will provide continuous guidance and mentorship to all lounge team members, client relationships, ownership, and partnered relationships. This position requires a dynamic and energetic individual who is focused on elevating the guest experience with a hands-on approach and will be very active in daily service operations. If you have experience managing food and beverage outlets at a hotel, private club, restaurant, or another hospitality venue we want to hear from you!This is a seven-day operation; candidates must be available to work weekends and holidays when needed.The Successful Candidate Should Possess
Hospitality Focus: Focus on guest satisfaction and providing memorable first-in-class experiences. Generous, friendly, and warm-spirited.Brand Ambassador: Will represent The Club brand within their individual lounge and the airport as a whole. Will promote the brand values and brand vision that Airport Dimensions envisions for The Club brand. The candidate should maintain a positive relationship with Airport Dimensions and work to elevate The Club brand image with all key stakeholders, guests and team members.Guest Experience: Maintains a friendly, cheerful, and courteous demeanor always ensuring the highest level of the guest experience. The ability to anticipate and meet the needs of guests, delivering best-in-class products and services with a commitment of continuous improvement.Conflict Management: Encourages creative tensions and differences of opinions. The ability to help others’ or oneself avoid and/or resolve interpersonal conflicts through collaboration for a win-win outcome.Decision Making: The ability to make a good decision or lead a good decision-making process.Communication and Influence: Requires verbal and written communication skills to convey information that will be complex, and/or to others who may have limited knowledge of the subject in question.Team Building: The ability to inspire, motivate, and guide others to foster team commitment, spirit, pride, and trust.Integrity / Honest: Behaving in an honest, fair, and ethical manner through all words and actions.Developing Others: The ability to motivate and inspire others to perform and contribute to the organization.Passion for Hospitality: A passion for training their team in all areas of hospitality.Strategic Thinking: The ability to formulate priorities and objectives and implements plans consistent with long term goals of the organization.Technical Credibility: Full use and application of standards, principles, theories, concepts, and techniques in area of expertise.Analytical Thinking: The ability to systematically gather information from a variety of sources, analyze information, identify implications of data, and draw appropriate conclusions.Continual Learning: Assess and recognizes own strengths and weaknesses and pursues self-development.Job Responsibilities
Provides ongoing collaborative hands-on leadership for all aspects of the lounge including team members, third party partnerships, client relationships, and ownership.Full ownership of all guest requests, service failures, and remedies.Maintains excellent relationships with guests and clients as well as other departments.Responding and resolving all guest complaints, ratings, and reviews within the time frames that Airport Dimensions has specified.Conducts HR functions including recruiting, hiring, progressive counseling and terminations.Oversees scheduling, payroll, and team training.Motivate, coach, mentor and develop frontline (hourly) and management staff.Ensure full compliance to lounge operating controls, SOP’s, policies, training programs, including all required certifications, procedures, and service standards.A strong understanding of P&L statements with full responsibility for the P&L.Manage on-going profitability of the lounge, ensuring cost effectiveness and guest satisfaction targets are exceeded.Initiate and develop improvement actions plans and carry out costs savings.Achieve company and client financial targets and goals.Uphold and elevate high standards regarding health, safety, and cleanliness.Ensure Hyde Park Hospitality standards are met including compliance with company food and safety programs.Report and track maintenance issues within the lounge.Closely monitor lounge reports daily and make decisions accordingly.Ensure all decisions are made in the best interest of the lounge and partnerships.Establishes a safe work environment for employees by performing safety audits and inspections.Comply and ensure your team follows all TSA and local airport authority regulations.Maintain all required employee records including all employee discipline records to comply with Hyde Park Hospitality progressive discipline standards.Other duties as assigned.Qualifications And Experience
Management experience in fine dining, hotel, or other upscale hospitality venue of at least five years.A Bachelor’s degree related to business or hospitality, or equivalent experience is required.Ability to follow all safety, health, and liquor rules and regulations.Proven leadership and experience with managing effective client and partner relationships.Specific physical characteristics and abilities are required to perform the work, such as above-average agility and dexterity.Demonstrated leadership abilities with creating and growing a successful team.Excellent communication and presentation skills with a range of audience including front line employees, clients, and corporate management.Has experience in financials, preparation, and oversight.Excellent communication and computer skills are needed, including knowledge of MS Office.Maintaining current state approved alcohol certifications and food handlers / food safety manager certifications as required.Must be able to pass and obtain security background check and clearance to work in airport environment.Salary Range:
$100,000.00-$118,000.00 annuallyFLSA Status:
ExemptLocation:
On-SiteBenefits
Medical Insurance (Health, Dental, Vision)Disability InsuranceVacation and PTO401K Plan with generous Company MatchingEmployee Assistance Program (EAP)Employee Corporate Discounts for nationally recognized products and services.About The Company
Hyde Park Hospitality (HPH) is a young—but dynamic and fast-growing—company built on deep roots in the food business. HPH earned Crain’s Fast 50 Award in 2024 for being one (ranked 30th) of the fifty fastest growing businesses in the Chicago-area! We provide services ranging from airport concessions, management staffing, brand licensing, to contracted food and facilities management. With a 75% diverse senior management team, HPH values diversity and welcomes everyone with necessary qualifications and experience, regardless of race, gender, sexual orientation, age, disability, veteran status, and any other protected status, to apply. Learn more about us at hph-us.com.
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Hospitality Focus: Focus on guest satisfaction and providing memorable first-in-class experiences. Generous, friendly, and warm-spirited.Brand Ambassador: Will represent The Club brand within their individual lounge and the airport as a whole. Will promote the brand values and brand vision that Airport Dimensions envisions for The Club brand. The candidate should maintain a positive relationship with Airport Dimensions and work to elevate The Club brand image with all key stakeholders, guests and team members.Guest Experience: Maintains a friendly, cheerful, and courteous demeanor always ensuring the highest level of the guest experience. The ability to anticipate and meet the needs of guests, delivering best-in-class products and services with a commitment of continuous improvement.Conflict Management: Encourages creative tensions and differences of opinions. The ability to help others’ or oneself avoid and/or resolve interpersonal conflicts through collaboration for a win-win outcome.Decision Making: The ability to make a good decision or lead a good decision-making process.Communication and Influence: Requires verbal and written communication skills to convey information that will be complex, and/or to others who may have limited knowledge of the subject in question.Team Building: The ability to inspire, motivate, and guide others to foster team commitment, spirit, pride, and trust.Integrity / Honest: Behaving in an honest, fair, and ethical manner through all words and actions.Developing Others: The ability to motivate and inspire others to perform and contribute to the organization.Passion for Hospitality: A passion for training their team in all areas of hospitality.Strategic Thinking: The ability to formulate priorities and objectives and implements plans consistent with long term goals of the organization.Technical Credibility: Full use and application of standards, principles, theories, concepts, and techniques in area of expertise.Analytical Thinking: The ability to systematically gather information from a variety of sources, analyze information, identify implications of data, and draw appropriate conclusions.Continual Learning: Assess and recognizes own strengths and weaknesses and pursues self-development.Job Responsibilities
Provides ongoing collaborative hands-on leadership for all aspects of the lounge including team members, third party partnerships, client relationships, and ownership.Full ownership of all guest requests, service failures, and remedies.Maintains excellent relationships with guests and clients as well as other departments.Responding and resolving all guest complaints, ratings, and reviews within the time frames that Airport Dimensions has specified.Conducts HR functions including recruiting, hiring, progressive counseling and terminations.Oversees scheduling, payroll, and team training.Motivate, coach, mentor and develop frontline (hourly) and management staff.Ensure full compliance to lounge operating controls, SOP’s, policies, training programs, including all required certifications, procedures, and service standards.A strong understanding of P&L statements with full responsibility for the P&L.Manage on-going profitability of the lounge, ensuring cost effectiveness and guest satisfaction targets are exceeded.Initiate and develop improvement actions plans and carry out costs savings.Achieve company and client financial targets and goals.Uphold and elevate high standards regarding health, safety, and cleanliness.Ensure Hyde Park Hospitality standards are met including compliance with company food and safety programs.Report and track maintenance issues within the lounge.Closely monitor lounge reports daily and make decisions accordingly.Ensure all decisions are made in the best interest of the lounge and partnerships.Establishes a safe work environment for employees by performing safety audits and inspections.Comply and ensure your team follows all TSA and local airport authority regulations.Maintain all required employee records including all employee discipline records to comply with Hyde Park Hospitality progressive discipline standards.Other duties as assigned.Qualifications And Experience
Management experience in fine dining, hotel, or other upscale hospitality venue of at least five years.A Bachelor’s degree related to business or hospitality, or equivalent experience is required.Ability to follow all safety, health, and liquor rules and regulations.Proven leadership and experience with managing effective client and partner relationships.Specific physical characteristics and abilities are required to perform the work, such as above-average agility and dexterity.Demonstrated leadership abilities with creating and growing a successful team.Excellent communication and presentation skills with a range of audience including front line employees, clients, and corporate management.Has experience in financials, preparation, and oversight.Excellent communication and computer skills are needed, including knowledge of MS Office.Maintaining current state approved alcohol certifications and food handlers / food safety manager certifications as required.Must be able to pass and obtain security background check and clearance to work in airport environment.Salary Range:
$100,000.00-$118,000.00 annuallyFLSA Status:
ExemptLocation:
On-SiteBenefits
Medical Insurance (Health, Dental, Vision)Disability InsuranceVacation and PTO401K Plan with generous Company MatchingEmployee Assistance Program (EAP)Employee Corporate Discounts for nationally recognized products and services.About The Company
Hyde Park Hospitality (HPH) is a young—but dynamic and fast-growing—company built on deep roots in the food business. HPH earned Crain’s Fast 50 Award in 2024 for being one (ranked 30th) of the fifty fastest growing businesses in the Chicago-area! We provide services ranging from airport concessions, management staffing, brand licensing, to contracted food and facilities management. With a 75% diverse senior management team, HPH values diversity and welcomes everyone with necessary qualifications and experience, regardless of race, gender, sexual orientation, age, disability, veteran status, and any other protected status, to apply. Learn more about us at hph-us.com.
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