Software Engineer/DevOps
Fidelity TalentSource LLC, Merrimack, NH, United States
Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Software Engineer/DevOps to work in Fidelity’s Enterprise Infrastructure Group in Merrimack, NH or Westlake, TX.
The Role
EI Production Services organization is looking for a highly motivated Principal Software Engineer. You will be responsible for developing automation tooling for critical contact center applications for maintenance, upgrades, triaging, self-service tooling, and observability and deployment. In this role you will have an opportunity to transform our current support model along with technical teams how we are structured today. You will play a significant role continuously looking for ways to optimize and improve the deliver quality of code, testing and operational automation, monitoring & telemetry and resiliency within production.
The Expertise You Have
- Experience managing technology environment stability and availability.
- Knowledge of ITIL practices
- Knowledge of DevOps and Site Reliability Engineering (SRE) practices and principles.
- Experience with Agile software development methodologies, delivery projects, and implementation.
- Knowledge of basic networking (ping, traceroute, DNS)
- Experience with search and analytics engines (Splunk, ELK)
- Experience with Linux/UNIX and Windows operating systems
- Experience with workflow design, data analysis, and requirements identification/specification
- Experience with cloud-based technologies including SaaS solutions in the cloud and AWS
- Proven experience with CI/CD pipelines and associated technologies
- Experience with Powershell and Python scripting
- Proven experience with programming languages including Java.
- Production support experience with financial systems
- Proven creative and abstract thinking
- Your skills as a teammate are necessary as you join a highly functioning Scrum team in an Agile work environment. You jump in and assist when help is needed and push to get the stories completed as you finish sprints and add beneficial interactions for our customers.
- Will have effective communication and will share your ideas and opinions as we look to innovate and improve our platforms.
- You will bring a growth mentality to work every day as you continue to learn new technologies and skills which you share with your scrum teammates. You will ask for feedback and put goals in place to improve your own skills.
- You will use your data security skills to keep our customers information safe.
- Strong communication (written and verbal) and interpersonal skills
- Strong analytical and/or project management skills required
- Ability to provide 24x7 support for the production environments
- Strong problem solving and fixing skills
- Assist in developing and implementing operational stability within the Associate Experience within the Call Centers and Investment Centers
- Developing strategies and tools to quickly remediate operational problems
- Work closely with the Product, Engineering and Production Support team members to help increase speed of delivery, improve quality of code, stability of production and optimize processes.
- Improve monitoring & telemetry of applications, platforms and service interdependences allowing Service Desk and Support teams to be proactive vs reactive ahead of customer or associate reported issues.
- Leverage KPIs to help improve the speed of deliver and quality to production, auto remediation, MTTR and closure of issue at
Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office.
Company Overview
Fidelity TalentSource is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We welcome individuals from all backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s supportive and collaborative culture while expanding your skill set and developing your professional network, consider a role with Fidelity TalentSource. Apply today at
We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, please contact our HR team at
At Fidelity Investments, our customers are at the heart of everything we do. As a privately held company with a rich 75-year history, our mission has remained the same since our founding: to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money. For information about working at Fidelity, visit
Fidelity TalentSource's working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).
Fidelity Investments and Fidelity TalentSource are equal opportunity employers.