Dispute Specialist 1

DescriptionSummary:Under general supervision, a Dispute Specialist 1 researches and resolves disputed transactions daily, including fraud and non-fraud transactions, rejected transactions originating from use of a debit or credit card or an electronic payment (ACH, Zelle, Bill Pay). Initiates appropriate action to resolve disputes, ensuring potential financial risk to Huntington is mitigated, utilizing available resources and minimizing any negative impact on the customer experience. Relies on instructions and pre-established guidelines to perform the functions of the job. This position is typically cross-trained to perform various functions in the area.Duties & ResponsibilitiesAnalyze and resolve fraudulent and non-fraudulent merchant errors on debit and credit cards, ATM, ACH, and other electronic payment disputes.Administer dispute decisions, making customer account adjustments. Process disputes quickly and accurately, following up with both internal and external customers on account actions, while delivering consistently high-quality customer service.Escalate issues that require additional review, or exceptions to routine processing to the next level of staff/management. Provide thorough documentation including a clear audit trail of actions taken.Meet compliance requirements including deadlines of Reg E, Reg Z, NACHA, and Mastercard.Maintain knowledge and understanding of the card industry, Mastercard, NACHA, and compliance requirements.Other duties as assigned.This is a hybrid position. You must be located near either 5555 Cleveland Ave Columbus, Ohio or 11100 Wayzata Blvd Minnetonka, MN.Basic QualificationsHigh School diploma.1+ years financial/banking experience.Preferred QualificationsProficient in the use of various desktop and internet-based applications (Microsoft Word, Excel, Outlook).Ability to read and interpret procedures and regulatory documentation.Excellent customer service skills.Excellent verbal and written communication skills.Exempt Status:

No (eligible for overtime pay)Workplace Type:

HybridHuntington is an equal opportunity and affirmative action employer and is committed to providing equal employment opportunities for all regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity and expression, genetic information, or any other basis protected by local, state, or federal law.Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.Agency Statement: Huntington does not accept solicitation from Third Party Recruiters for any position. This employer will not sponsor applicants for the following work visas: F-1 student, H-1B worker, O-1 worker, TN worker, E-3 worker. Applicants must be currently authorized to work in the United States on a full-time basis.

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