Resource Innovations
Client Success Manager
Resource Innovations, Salt Lake City, Utah, United States, 84193
Resource Innovations is seeking a
Client Success Manager
to join our growing team. We are seeking a highly skilled and motivated Client Success Manager with a strong background in client relations and project management to join our dynamic team. As a Client Success Manager with Resource Innovations, you will support client onboardings and delivery of steady state account management to support the delivery and continuous improvement of application processing and customer service as a part of energy efficiency program implementation.
Resource Innovations (RI) is a
women-led
energy transformation firm
focused on impact . Building on our expertise in energy efficiency, we're constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we're leading the charge to power change.
Duties and Responsibilities
Builds and enacts project plans to ensure satisfaction of clients (internal and external)Identify client needs and translate those needs into plans for deliveryCoordinates all communications/meetings regarding various programs with Project Managers and key Business Process staffTracks and ensures deadlines are met on all program initiatives, improvements, and remediation plansConducts bi-monthly satisfaction assessments with Project Managers and Project Administrators to identify opportunities for improvementWorks with peers to allocate appropriate resources for initiativesFacilitates internal resources and activity necessary to effectively deliver tangible results for clientsResponsible for achievement of transition plans (new work) into Business ProcessResponsible for achievement of transition plans (expiring work) from Business ProcessSupport senior staff with development of presentations and proposalsOther duties as assigned.Requirements
3+ years of experience in project coordination, project management, or transition managementDemonstrated ability to build, track, and implement project plansAbility to guide the big picture at a project level, while also possessing flawless detail orientation at a client delivery levelExcellent written and verbal communication skills are mandatory.Preferred skills, education and experience
Advanced meeting and process facilitation skillsInterest in sustainability and passionate about making a meaningful impact on the environment.
Benefits
Resource Innovations offers competitive salaries based on candidate's qualifications. Resource Innovations also offers three weeks paid vacation per year, paid holidays, a 401(k) plan with employee matching funds, a discretionary bonus and an overall comprehensive benefits package.
About Resource Innovations
Resource Innovations (RI) is a
women-led
energy transformation firm
focused on impact . Building on our expertise in energy efficiency, we're constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we're leading the charge to power change.
Resource Innovations is an Equal Opportunity Employer, committed to ensuring equal employment opportunities for all job applicants and employees without regard to race, color, religion, national origin, gender, age, disability, marital status, genetics, protected veteran status, sexual orientation, or any other protected status. In addition to federal law requirements, Resource Innovations complies with applicable state and local laws governing non-discrimination in employment in every location in which the company does work.
The above job description and job requirements are not intended to be all inclusive. Resource Innovations retains the right to make changes or adjustments to job descriptions and/or job requirements at any time without notice.
Client Success Manager
to join our growing team. We are seeking a highly skilled and motivated Client Success Manager with a strong background in client relations and project management to join our dynamic team. As a Client Success Manager with Resource Innovations, you will support client onboardings and delivery of steady state account management to support the delivery and continuous improvement of application processing and customer service as a part of energy efficiency program implementation.
Resource Innovations (RI) is a
women-led
energy transformation firm
focused on impact . Building on our expertise in energy efficiency, we're constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we're leading the charge to power change.
Duties and Responsibilities
Builds and enacts project plans to ensure satisfaction of clients (internal and external)Identify client needs and translate those needs into plans for deliveryCoordinates all communications/meetings regarding various programs with Project Managers and key Business Process staffTracks and ensures deadlines are met on all program initiatives, improvements, and remediation plansConducts bi-monthly satisfaction assessments with Project Managers and Project Administrators to identify opportunities for improvementWorks with peers to allocate appropriate resources for initiativesFacilitates internal resources and activity necessary to effectively deliver tangible results for clientsResponsible for achievement of transition plans (new work) into Business ProcessResponsible for achievement of transition plans (expiring work) from Business ProcessSupport senior staff with development of presentations and proposalsOther duties as assigned.Requirements
3+ years of experience in project coordination, project management, or transition managementDemonstrated ability to build, track, and implement project plansAbility to guide the big picture at a project level, while also possessing flawless detail orientation at a client delivery levelExcellent written and verbal communication skills are mandatory.Preferred skills, education and experience
Advanced meeting and process facilitation skillsInterest in sustainability and passionate about making a meaningful impact on the environment.
Benefits
Resource Innovations offers competitive salaries based on candidate's qualifications. Resource Innovations also offers three weeks paid vacation per year, paid holidays, a 401(k) plan with employee matching funds, a discretionary bonus and an overall comprehensive benefits package.
About Resource Innovations
Resource Innovations (RI) is a
women-led
energy transformation firm
focused on impact . Building on our expertise in energy efficiency, we're constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we're leading the charge to power change.
Resource Innovations is an Equal Opportunity Employer, committed to ensuring equal employment opportunities for all job applicants and employees without regard to race, color, religion, national origin, gender, age, disability, marital status, genetics, protected veteran status, sexual orientation, or any other protected status. In addition to federal law requirements, Resource Innovations complies with applicable state and local laws governing non-discrimination in employment in every location in which the company does work.
The above job description and job requirements are not intended to be all inclusive. Resource Innovations retains the right to make changes or adjustments to job descriptions and/or job requirements at any time without notice.