Windows Desktop Support Specialist (Consultant)

**Windows Desktop Support Specialist (Consultant)****Job Description**This position requires strong technical, customer service and communication skills. We are seeking an experienced technician who will be responsible for assisting in resolving technical problems/issues for end users within a complex network. The ideal candidate works well in a dynamic and fast-paced environment while demonstrating strong interest in emerging tools and technologies within the trading industry.**Responsibilities and Key Accountabilities**+ Identify and resolve hardware or software issues reported by end users.+ Advanced troubleshooting skills and must be able to see the big picture.+ Account provisioning in a hybrid Active Directory / Mail environment+ Install security patches on Desktops / Windows servers+ Manage Active Directory TCP IP services like DNS and others like DHCP+ Review ticket queue to meet SLA requirements+ Answer incoming user phone calls to deal with user issues+ Relocate users and technical equipment from one location to the next+ Interact with 3rd party hardware and software vendors about their technical solutions to fix end user technical issues**Hardware**+ Dell OptiPlex and Precision Desktops+ HP and Cisco UCS Intel Servers, EMC / Pure Enterprise Storage**Software**+ Microsoft Windows 10 desktop clients with the Office 365 suite+ Mac OSX+ Microsoft Windows Server 2012, 2012 R2, 2016, 2019+ Bloomberg, Reuters, Database clients+ Development tools**Qualifications**+ Qualified candidate must be committed, and passionate about technology+ 3+ years experience as a Windows desktop support specialist in a fast-paced environment+ Strong understanding of the Windows networking stack+ Willing to gain experience working in a Microsoft / Linux hybrid environment