Network Analyst II

Network Analyst II at Windstream Communications in Boise, Idaho, United States Job Description Network Analyst II Arkansas, USA ? Texas, USA ? United StatesReq #1636 Tuesday, August 27, 2024 Kinetic is a premier internet solutions provider on a mission to deliver ultra-fast, reliable internet to consumers and small businesses across the U.S., helping them Internet better. + As part of the Kinetic family, you'll have the opportunity to work with cutting-edge technology, including premium broadband, security solutions, voice, and digital TV services, all delivered through our enhanced fiber network. + Join us in revolutionizing how people connect and communicate. Your work will directly contribute to making Kinetic the most helpful internet service provider, ensuring our customers Internet better every day. _________________________________________________________ About the Role: The Network Analyst II is a mid-shift position that focuses on break-fix support of the Kinetic Broadband network. This role will require extensive knowledge repairing and provisioning a wide range of network services. The ideal applicant will be able to manage multiple tasks, assist field technicians with break-fix activity, and write and perform maintenance work as needed. What You'll Do: + Monitor and resolve customer-impacting events on the Kinetic network via Salesforce ticketing and phone interactions with Local Operations + Support and coordinate an Outage and break-fix events to resolution. This involves opening a bridge, coordinating restoration with Local Operations, update appropriate tickets, and confirm impact with NOC verticals + Manage and maintain Access NOC ticket queue + Define and analyze current gaps and recommend solutions. + Establish training, and job aid documentation to improve workflow and educate users. Do You Have? Experience with the following technologies: + Cisco switches and routers + Cyan Z77/Z33 + Calix C7, E3, E7 + Nokia 7750 + Nokia IXR + Adtran DSLAM + DWDM theory + Basic Ethernet theory + Variety of Layer 2/3 devices Minimum Requirements: Associate Degree in a technical discipline and 4-6 years technical/telephony experience with 4+ years directly related to the job; or 7+ years of directly related telephony or network operations experience and/or an equivalent combination of education and directly related experience required. Physical Tasks - Standing Occasionally: 0-33% Walking Occasionally: 0-33% Sitting Continuously: 67-100% Bending: Occasionally: 0-33% Crouching: Occasion To view full details and how to apply, please login or create a Job Seeker account