City of Doral, FL
IT Technician
City of Doral, FL, Miami, Florida, us, 33222
Salary:
$54,140.04 - $83,917.07 Annually
Location :
City of Doral, FL
Job Type:
Full Time
Job Number:
09262024
Department:
Information Technology
Opening Date:
09/26/2024
Closing Date:
10/10/2024 5:00 PM Eastern
General Purpose
Performs technical work in the maintenance, support, and installation of computer and peripheral equipment to ensure proper performance with respect to the City's technology systems. This position is an on call 24/7 position to support critical roles.Supervision Received and Exercised
This position is classified as a non-exempt, full-time position with a 40 hour work-week.Essential Duties and Responsibilities
Essential Functions:
Leads in the administration and maintaining operational capacity of technology systems with respect to network connectivity, storage, and security infrastructure architecture.Maintains accessibility at all times for all public safety staff.Installs and configures CAD/RMS related equipment, circuits and ensure security on ASA firewalls and other network security devices.Communicates and resolves network problems to management as required.Supervises the work of IT service consultants.Leads and participates in all phases of technology systems including network connectivity capacity planning, design, installation, configuration, management, and installation of hardware, network related software and computer peripherals.Evaluates new hardware/software and makes purchase recommendations for ensuring public safety capacity and functionality.Conducts personnel evaluations as required as well as has a role in the administration standard operating procedures (SOPs), Civil Service rules and regulations, and departmental policies.Leads, develops, and administers network backup and disaster recovery procedures.Participates in On-Call support rotation to provide after hour support.Resolves service requests assigned by the help desk through hands-on work with PC's, laptops, network printers, UPS battery backups, and all other associated computer peripherals and software.Troubleshoots PCs, laptops, printers, and all related hardware and software.Installs and configures new and existing workstations.Installs enterprise standard virus protections software, backup and recovery software, electronic mail, internet software, office automation products, and standard operating systems software.Analyzes computer software and hardware problems to determine causes of failure and implements appropriate remedies according to established departmental standards.Interfaces with programming staff, operations staff, technical staff, and departmental users and customers on all Information Technology related issues and problems.Supports data backup and automated scheduling systems and applications.Evaluates new hardware/software.Implements network backup and disaster recovery procedures.Additional Duties:
Performs other related work as required.
Minimum Qualifications
MINIMUM EDUCATION AND TRAINING
High School Diploma or Equivalent and 4 years of professional technical experience; or a Bachelor's degree in computer science, information technology, or a related field from an accredited college or university, and considerable progressive experience in providing support for public safety systems and operations.Computer Industry Certifications such as networking certifications, or virtualization technology certifications, or database administrator certifications are preferred.Preferred experience involving a combination of troubleshooting, installing, upgrading, or maintaining PCs, laptops, printers, or associated peripherals in a MS Windows-based environment with MS Office products.Must attain FDLE CJIS Certification within 6 months of hire.Must possess a valid driver license with an acceptable driving record.
MINIMUM QUALIFICATIONS AND STANDARDS REQUIRED
Knowledge, Skills and Abilities:
Ability to work after normal business hours (may include nights, weekends and holidays) for providing support of public safety systems; when required to meet critical deadlines; and/or to perform routine maintenance and systems upgrades/repairs.Knowledge of virtual technologies, database server administration, network appliance management, web server management, and Windows server management preferred.Ability to analyze and diagnose problems quickly and to make recommendations for workable solutions within prescribed standards.Ability to maintain professional working relationships with fellow employees, users, and the general public.Ability to work closely with and explain sophisticated technology and processes to end user community.Performs other related work as required.Ability to deal with confidential and sensitive matters.Must be a non-smoker.The minimum requirements may be waived by the City Manager.Must be fluent in the English language. Ability to communicate in Spanish is a plus.Physical Requirements:
Ability to hear, make rational decisions and perform activities such as transcribing, viewing a computer terminal and/or extensive reading.Ability to exert up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
City of DoralHuman Resources Department
Summary of Benefits:In this summary, we are providing general information, which will be helpful to you in evaluating the City of Doral as your premier place to work. If you have questions concerning a specific item or interpretation, please feel free to contact Human Resources at (305) 593-6760.
Employment Benefits for Regular Full-Time Non-Sworn Employees:
Introductory PeriodAn introductory period for an employee is twelve (12) months for entrance, rehire, and promotional appointments. In the event the employee accepts a promotional opportunity position within the City before an initial introductory period is satisfactorily completed, the initial introductory period starts over at the time the employee begins working in the new position.
The introductory period is considered a continuation of the employment selection process. It provides the City an opportunity to observe and evaluate the capacity of the employee, which includes the employee's ability to satisfactorily perform the essential functions of his or her job; and to observe and evaluate the employee's work habits and conduct, including attendance and the employee's relationship with coworkers and superiors.
During the introductory period, the new employee and the supervisor shall evaluate employment suitability in terms of skill, knowledge, performance, and compatibility. During this period, the employee shall be given the support and resources needed to learn and demonstrate the duties and competencies required in the new position.
Absences During Introductory Period:Any cumulative absences during the introductory period in excess of ten (10) workdays will automatically extend the introductory period by the number of days absent regardless of whether the absence was with or without pay.
Holidays
The City of Doral observes 12 paid holidays per year.
New Year's DayMartin Luther King's BirthdayPresidents DayMemorial DayJuneteenthIndependence DayLabor DayColumbus DayVeterans' DayThanksgiving DayFriday after ThanksgivingChristmas Day
In addition, employees received two (2) personal days and (1) Birthday. The personal days must be used before the end of the fiscal year and the birthday must be taken within six (6) months of the birthday.
Accruals (Vacation & Sick Time)
The City of Doral has separate sick and vacation leave for non-sworn employees which is accrued on a monthly basis.
Vacation is accrued on a monthly basis depending on the years of service:
Years of Service Monthly Accruals Yearly Accrual
0-4 years 06.66 hours per month 80 hours per year
5-9 years 10.00 hours per month 120 hours per year
10-20 years 13.33 hours per month 160 hours per yearMore than 20 years 16.66 hours per month 200 hours per year
Employees may use vacation time as it is accrued.
Sick leave is earned at the rate of 8.0 hours per month for a forty (40) hour work-week. Employees may accumulate a sick time maximum 1,040 hours if on a forty (40) hour work-week.
Sick Leave Payment ProgramEmployees may sell back to the City up to a maximum of 32 hours of sick leave per year provided that the employee maintains a maximum of 80 hours of sick leave in his or her leave balance. This election is made annually at the beginning of each fiscal year by the employee and is irrevocable. An employee who elects to be paid for accrued vacation leave will be paid at his or her current rate of pay on the date of the payout, less applicable taxes and authorized deductions.
Annual Leave Sell Back
Employees may elect payment of accrued, unused annual leave in lieu of time off. This election is made annually in the beginning of each fiscal year and is irrevocable. An employee who elects to be paid for accrued vacation leave will be paid at his or her current rate of pay on the date of the payout, less applicable taxes and authorized deductions.
Health Care Benefits
All Healthcare benefits for all employees are effective on the first of the month following 30 days of full-time employment. The City offers HMO, POS, and High Deductible Health plans. The High Deductible Health plan comes with a Health Savings Account (HSA).
Dental PlanThe City of Doral offers a PPO dental insurance plan.
Vision Care
The City of Doral offers voluntary vision care benefits.
Life, Short-term and Long-term Disability
The City of Doral will cover your life insurance at the rate of two (2) times the employee's annual salary up to a maximum of $300,000.00. In addition, the City offers both short-term and long-term disability plans which act as income protection plans.
Retirement Benefits
Employees participate in the City's 401a retirement plan administered through Mission Square. The plan requires employees to contribute a mandatory six percent (6%) of their base pay while the City contributes twelve percent (12%) of the employee's base pay.
457 Supplemental Plan
The City of Doral has a voluntary deferred compensation pension program available through Mission Square where the employee can make contributions to their retirement. The City does not make any contributions to this plan.
Education/Tuition Reimbursement
The City offers the Educational Reimbursement Program (ERP) established to provide educational assistance to full-time employees participating in training or educational programs designed to strengthen their abilities, which in turn directly benefit the City. The City will pay the State tuition rate to its members based on the letter grade obtained for each class. Employee must be a full-time employee for 6 months in order to be eligible for this benefit.
Bereavement LeaveUpon approval of the Department Head, a full?time employee may, upon request, be granted up to three (3) working days of leave with pay in the unfortunate event of a death in his or her immediate family, or up to five (5) working days of leave with pay to attend the funeral or memorial services of an immediate family member outside the State of Florida. The employee's immediate family shall be defined as the employee's spouse, father, mother, step-parents, natural, step and adopted children, brother, sister, father-in-law, mother-in-law, grandparents, brother-in-law and sister-in-law, grandparents-in-law, registered domestic partner, and child of a registered domestic partner.
The bereavement leave must be taken consecutively, and the employee must attend the funeral of the deceased family member to be eligible for bereavement leave. If an employee needs time in excess of that provided in this policy, he or she may request accrued vacation time, sick time, or PTO with the approval of their department head. The City reserves the right to request all pertinent information including deceased relative's name, relationship of the employee to the deceased, the name and address of the funeral home, and the date of the funeral. Documentation such as a death certificate, or other documentation on the deceased may be required for approval of the leave.
Voting LeaveEmployees are encouraged to exercise their right to vote outside of their scheduled working hours. As such, all full-time employees as defined herein may be granted up to one hour of leave during polling hours in order to vote in federal, state or local elections, both primary and general elections. This time off shall be granted if it does not increase staffing cost or decrease departmental efficiency.
Employees must request time off for voting in writing or via e-mail at least five (5) business days in advance to the Department Head or designee. The request for leave must clearly state that the employee needs leave in order to vote.
**THE CITY OF DORAL DOES NOT OFFER A RELOCATION PACKAGE **
THE CITY RESERVES THE RIGHT TO AMEND, MODIFY OR TERMINATE (IN WHOLEOR IN PART) ANY OF ITS BENEFITS PROGRAMS AT ANY TIME.
Equal Opportunity EmployerThe City of Doral is an equal opportunity employer.
Smoke Free/Drug Free WorkplaceThe City of Doral maintains a smoke free and drug free workplace.
01
Do you possess at least a High School diploma or GED equivalent?
YesNo
02
Do you have 4 years of professional technical experience?
YesNo
03
Do you posses considerable working knowledge of the most current released version or the immediate predecessor of MS Office, related MS Office automation products and MS Exchange?
YesNo
04
Do you possess the ability to analyze and diagnose problems quickly and to make recommendations for workable solutions within prescribed standards?
YesNo
05
Do you possess the ability to work closely with and explain sophisticated technology and processes to end user community?
YesNo
06
Do you possess a valid driver license with an acceptable driving record?
YesNo
07
I certify that I have read the job announcement in its entirety, and have attached my resume to my application.
YesNo
Required Question
$54,140.04 - $83,917.07 Annually
Location :
City of Doral, FL
Job Type:
Full Time
Job Number:
09262024
Department:
Information Technology
Opening Date:
09/26/2024
Closing Date:
10/10/2024 5:00 PM Eastern
General Purpose
Performs technical work in the maintenance, support, and installation of computer and peripheral equipment to ensure proper performance with respect to the City's technology systems. This position is an on call 24/7 position to support critical roles.Supervision Received and Exercised
This position is classified as a non-exempt, full-time position with a 40 hour work-week.Essential Duties and Responsibilities
Essential Functions:
Leads in the administration and maintaining operational capacity of technology systems with respect to network connectivity, storage, and security infrastructure architecture.Maintains accessibility at all times for all public safety staff.Installs and configures CAD/RMS related equipment, circuits and ensure security on ASA firewalls and other network security devices.Communicates and resolves network problems to management as required.Supervises the work of IT service consultants.Leads and participates in all phases of technology systems including network connectivity capacity planning, design, installation, configuration, management, and installation of hardware, network related software and computer peripherals.Evaluates new hardware/software and makes purchase recommendations for ensuring public safety capacity and functionality.Conducts personnel evaluations as required as well as has a role in the administration standard operating procedures (SOPs), Civil Service rules and regulations, and departmental policies.Leads, develops, and administers network backup and disaster recovery procedures.Participates in On-Call support rotation to provide after hour support.Resolves service requests assigned by the help desk through hands-on work with PC's, laptops, network printers, UPS battery backups, and all other associated computer peripherals and software.Troubleshoots PCs, laptops, printers, and all related hardware and software.Installs and configures new and existing workstations.Installs enterprise standard virus protections software, backup and recovery software, electronic mail, internet software, office automation products, and standard operating systems software.Analyzes computer software and hardware problems to determine causes of failure and implements appropriate remedies according to established departmental standards.Interfaces with programming staff, operations staff, technical staff, and departmental users and customers on all Information Technology related issues and problems.Supports data backup and automated scheduling systems and applications.Evaluates new hardware/software.Implements network backup and disaster recovery procedures.Additional Duties:
Performs other related work as required.
Minimum Qualifications
MINIMUM EDUCATION AND TRAINING
High School Diploma or Equivalent and 4 years of professional technical experience; or a Bachelor's degree in computer science, information technology, or a related field from an accredited college or university, and considerable progressive experience in providing support for public safety systems and operations.Computer Industry Certifications such as networking certifications, or virtualization technology certifications, or database administrator certifications are preferred.Preferred experience involving a combination of troubleshooting, installing, upgrading, or maintaining PCs, laptops, printers, or associated peripherals in a MS Windows-based environment with MS Office products.Must attain FDLE CJIS Certification within 6 months of hire.Must possess a valid driver license with an acceptable driving record.
MINIMUM QUALIFICATIONS AND STANDARDS REQUIRED
Knowledge, Skills and Abilities:
Ability to work after normal business hours (may include nights, weekends and holidays) for providing support of public safety systems; when required to meet critical deadlines; and/or to perform routine maintenance and systems upgrades/repairs.Knowledge of virtual technologies, database server administration, network appliance management, web server management, and Windows server management preferred.Ability to analyze and diagnose problems quickly and to make recommendations for workable solutions within prescribed standards.Ability to maintain professional working relationships with fellow employees, users, and the general public.Ability to work closely with and explain sophisticated technology and processes to end user community.Performs other related work as required.Ability to deal with confidential and sensitive matters.Must be a non-smoker.The minimum requirements may be waived by the City Manager.Must be fluent in the English language. Ability to communicate in Spanish is a plus.Physical Requirements:
Ability to hear, make rational decisions and perform activities such as transcribing, viewing a computer terminal and/or extensive reading.Ability to exert up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
City of DoralHuman Resources Department
Summary of Benefits:In this summary, we are providing general information, which will be helpful to you in evaluating the City of Doral as your premier place to work. If you have questions concerning a specific item or interpretation, please feel free to contact Human Resources at (305) 593-6760.
Employment Benefits for Regular Full-Time Non-Sworn Employees:
Introductory PeriodAn introductory period for an employee is twelve (12) months for entrance, rehire, and promotional appointments. In the event the employee accepts a promotional opportunity position within the City before an initial introductory period is satisfactorily completed, the initial introductory period starts over at the time the employee begins working in the new position.
The introductory period is considered a continuation of the employment selection process. It provides the City an opportunity to observe and evaluate the capacity of the employee, which includes the employee's ability to satisfactorily perform the essential functions of his or her job; and to observe and evaluate the employee's work habits and conduct, including attendance and the employee's relationship with coworkers and superiors.
During the introductory period, the new employee and the supervisor shall evaluate employment suitability in terms of skill, knowledge, performance, and compatibility. During this period, the employee shall be given the support and resources needed to learn and demonstrate the duties and competencies required in the new position.
Absences During Introductory Period:Any cumulative absences during the introductory period in excess of ten (10) workdays will automatically extend the introductory period by the number of days absent regardless of whether the absence was with or without pay.
Holidays
The City of Doral observes 12 paid holidays per year.
New Year's DayMartin Luther King's BirthdayPresidents DayMemorial DayJuneteenthIndependence DayLabor DayColumbus DayVeterans' DayThanksgiving DayFriday after ThanksgivingChristmas Day
In addition, employees received two (2) personal days and (1) Birthday. The personal days must be used before the end of the fiscal year and the birthday must be taken within six (6) months of the birthday.
Accruals (Vacation & Sick Time)
The City of Doral has separate sick and vacation leave for non-sworn employees which is accrued on a monthly basis.
Vacation is accrued on a monthly basis depending on the years of service:
Years of Service Monthly Accruals Yearly Accrual
0-4 years 06.66 hours per month 80 hours per year
5-9 years 10.00 hours per month 120 hours per year
10-20 years 13.33 hours per month 160 hours per yearMore than 20 years 16.66 hours per month 200 hours per year
Employees may use vacation time as it is accrued.
Sick leave is earned at the rate of 8.0 hours per month for a forty (40) hour work-week. Employees may accumulate a sick time maximum 1,040 hours if on a forty (40) hour work-week.
Sick Leave Payment ProgramEmployees may sell back to the City up to a maximum of 32 hours of sick leave per year provided that the employee maintains a maximum of 80 hours of sick leave in his or her leave balance. This election is made annually at the beginning of each fiscal year by the employee and is irrevocable. An employee who elects to be paid for accrued vacation leave will be paid at his or her current rate of pay on the date of the payout, less applicable taxes and authorized deductions.
Annual Leave Sell Back
Employees may elect payment of accrued, unused annual leave in lieu of time off. This election is made annually in the beginning of each fiscal year and is irrevocable. An employee who elects to be paid for accrued vacation leave will be paid at his or her current rate of pay on the date of the payout, less applicable taxes and authorized deductions.
Health Care Benefits
All Healthcare benefits for all employees are effective on the first of the month following 30 days of full-time employment. The City offers HMO, POS, and High Deductible Health plans. The High Deductible Health plan comes with a Health Savings Account (HSA).
Dental PlanThe City of Doral offers a PPO dental insurance plan.
Vision Care
The City of Doral offers voluntary vision care benefits.
Life, Short-term and Long-term Disability
The City of Doral will cover your life insurance at the rate of two (2) times the employee's annual salary up to a maximum of $300,000.00. In addition, the City offers both short-term and long-term disability plans which act as income protection plans.
Retirement Benefits
Employees participate in the City's 401a retirement plan administered through Mission Square. The plan requires employees to contribute a mandatory six percent (6%) of their base pay while the City contributes twelve percent (12%) of the employee's base pay.
457 Supplemental Plan
The City of Doral has a voluntary deferred compensation pension program available through Mission Square where the employee can make contributions to their retirement. The City does not make any contributions to this plan.
Education/Tuition Reimbursement
The City offers the Educational Reimbursement Program (ERP) established to provide educational assistance to full-time employees participating in training or educational programs designed to strengthen their abilities, which in turn directly benefit the City. The City will pay the State tuition rate to its members based on the letter grade obtained for each class. Employee must be a full-time employee for 6 months in order to be eligible for this benefit.
Bereavement LeaveUpon approval of the Department Head, a full?time employee may, upon request, be granted up to three (3) working days of leave with pay in the unfortunate event of a death in his or her immediate family, or up to five (5) working days of leave with pay to attend the funeral or memorial services of an immediate family member outside the State of Florida. The employee's immediate family shall be defined as the employee's spouse, father, mother, step-parents, natural, step and adopted children, brother, sister, father-in-law, mother-in-law, grandparents, brother-in-law and sister-in-law, grandparents-in-law, registered domestic partner, and child of a registered domestic partner.
The bereavement leave must be taken consecutively, and the employee must attend the funeral of the deceased family member to be eligible for bereavement leave. If an employee needs time in excess of that provided in this policy, he or she may request accrued vacation time, sick time, or PTO with the approval of their department head. The City reserves the right to request all pertinent information including deceased relative's name, relationship of the employee to the deceased, the name and address of the funeral home, and the date of the funeral. Documentation such as a death certificate, or other documentation on the deceased may be required for approval of the leave.
Voting LeaveEmployees are encouraged to exercise their right to vote outside of their scheduled working hours. As such, all full-time employees as defined herein may be granted up to one hour of leave during polling hours in order to vote in federal, state or local elections, both primary and general elections. This time off shall be granted if it does not increase staffing cost or decrease departmental efficiency.
Employees must request time off for voting in writing or via e-mail at least five (5) business days in advance to the Department Head or designee. The request for leave must clearly state that the employee needs leave in order to vote.
**THE CITY OF DORAL DOES NOT OFFER A RELOCATION PACKAGE **
THE CITY RESERVES THE RIGHT TO AMEND, MODIFY OR TERMINATE (IN WHOLEOR IN PART) ANY OF ITS BENEFITS PROGRAMS AT ANY TIME.
Equal Opportunity EmployerThe City of Doral is an equal opportunity employer.
Smoke Free/Drug Free WorkplaceThe City of Doral maintains a smoke free and drug free workplace.
01
Do you possess at least a High School diploma or GED equivalent?
YesNo
02
Do you have 4 years of professional technical experience?
YesNo
03
Do you posses considerable working knowledge of the most current released version or the immediate predecessor of MS Office, related MS Office automation products and MS Exchange?
YesNo
04
Do you possess the ability to analyze and diagnose problems quickly and to make recommendations for workable solutions within prescribed standards?
YesNo
05
Do you possess the ability to work closely with and explain sophisticated technology and processes to end user community?
YesNo
06
Do you possess a valid driver license with an acceptable driving record?
YesNo
07
I certify that I have read the job announcement in its entirety, and have attached my resume to my application.
YesNo
Required Question