Ursus Inc
IT Travel Training Specialist
Ursus Inc, Arlington, Virginia, United States, 22201
IT Travel Training SpecialistDirect Hirerlington, Virginia, Arlington, VA, US
The successful Training Specialist III will perform end user training and support for custom hardware and software solutions in both CONUS and OCONUS locations. Training is focused on using Windows 10/11 OS and peripheral device management (printers, scanners, biometric devices, etc.) and applicable policies and procedures to successfully process transactions. You will work independently and within small teams to support various software and systems-related tasks.
Responsibilities include:Instruct participants in one-on-one, small group, large group, virtual, and ad hoc training sessions.Develop, organize, and deliver technical training and related materials in support of customers and/or company employees.Work with customer and functional organizations to establish training content and objectives.Prepare training plans from onsite database and workflow analysis.bility to follow defined processes and document any issues/problems clearly.Ensure training material reflects current product features.Provide daily status reporting to management and to the customer while engaged in a training activity.Complete and submit all reporting requirements in a timely manner.Provide Go-Live support for workstation deployments.fter-hours and weekend support will be required as needed to support overseas or domestic training tasks.bility to establish and maintain positive relationships with internal and external customers.Effective verbal and written communication skills.Proactive personality with the ability to work with limited guidance and supervision.Demonstrated critical thinking and problem-solving skills.Excellent organizational skills, adept at managing competing priorities and initiating projects.You Have:
SECRET ClearanceBachelor's degree in engineering, computer science, mathematics, education, business administration or management information sciences8+ years of experience in Information Technology.Experience in delivering software applications training to end users on in a classroom, and/or one-on-one setting, and/or virtual or other equivalent teaching experience.Excellent written, verbal, and interpersonal communication skills.Demonstrated initiative, sound judgment, effective decision-making.Proficiency with Microsoft 365 Productivity applications.bility and willingness to travel up to 75% of the time.Nice to Have:
One or more technical certifications (Comp TIA ITF+, A+, Network+, Security+, CTT+, Microsoft Certified Trainer, Microsoft Certified Educator, MS Endpoint Administrator, etc.) highly preferred.Experience training end users on complex hardware and software solutions highly preferred.Experience delivering technical training via remote training tools such as MS Teams and Cisco Webex.Familiarity with international travel requirements such as Visa, medical, and passports highly preferred.
Clearance: Applicants selected will be subject to a security investigation and must meet eligibility requirements for access to classified information; U.S. SECRET clearance is required.
IND123
The successful Training Specialist III will perform end user training and support for custom hardware and software solutions in both CONUS and OCONUS locations. Training is focused on using Windows 10/11 OS and peripheral device management (printers, scanners, biometric devices, etc.) and applicable policies and procedures to successfully process transactions. You will work independently and within small teams to support various software and systems-related tasks.
Responsibilities include:Instruct participants in one-on-one, small group, large group, virtual, and ad hoc training sessions.Develop, organize, and deliver technical training and related materials in support of customers and/or company employees.Work with customer and functional organizations to establish training content and objectives.Prepare training plans from onsite database and workflow analysis.bility to follow defined processes and document any issues/problems clearly.Ensure training material reflects current product features.Provide daily status reporting to management and to the customer while engaged in a training activity.Complete and submit all reporting requirements in a timely manner.Provide Go-Live support for workstation deployments.fter-hours and weekend support will be required as needed to support overseas or domestic training tasks.bility to establish and maintain positive relationships with internal and external customers.Effective verbal and written communication skills.Proactive personality with the ability to work with limited guidance and supervision.Demonstrated critical thinking and problem-solving skills.Excellent organizational skills, adept at managing competing priorities and initiating projects.You Have:
SECRET ClearanceBachelor's degree in engineering, computer science, mathematics, education, business administration or management information sciences8+ years of experience in Information Technology.Experience in delivering software applications training to end users on in a classroom, and/or one-on-one setting, and/or virtual or other equivalent teaching experience.Excellent written, verbal, and interpersonal communication skills.Demonstrated initiative, sound judgment, effective decision-making.Proficiency with Microsoft 365 Productivity applications.bility and willingness to travel up to 75% of the time.Nice to Have:
One or more technical certifications (Comp TIA ITF+, A+, Network+, Security+, CTT+, Microsoft Certified Trainer, Microsoft Certified Educator, MS Endpoint Administrator, etc.) highly preferred.Experience training end users on complex hardware and software solutions highly preferred.Experience delivering technical training via remote training tools such as MS Teams and Cisco Webex.Familiarity with international travel requirements such as Visa, medical, and passports highly preferred.
Clearance: Applicants selected will be subject to a security investigation and must meet eligibility requirements for access to classified information; U.S. SECRET clearance is required.
IND123