Fraud Risk Officer, VP (Dispute Abuse and Rewards)

The Fraud Risk Officer is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

Specific to Dispute Abuse and Rewards Policy, this role will support efforts to manage rewards fraud and abuse, working closely with Operations, Technology and Fraud Analytics teams to minimize rewards losses while managing customer impacts and external partner expectations. Role will also be responsible for supporting the establishment of policies that are in compliance with rewards-related Fraud Risk Management principles.

Responsibilities:

• Responsible for managing the end to end fraud process across Retail Banking, Citi Branded Cards and Citi Retail Services. The Fraud Risk Officer will support the Risk Operations Fraud function covering credit, debit and partner card products as well as retail banking.
• The successful candidate will be responsible for compiling business requirements, drafting project requests, coordinating project deliverables, and providing status updates on projects. In addition, this role will be responsible for leading the execution of large scale projects for the business.
• Coordinates with key stakeholders in the Risk Operations Fraud teams to develop business requirements
• Ensures appropriate business cases are in place for all projects and that prioritization and timelines are clearly
• communicated
• Supports implementation and project management for projects ranging from small deliverables to large scale infrastructure
• changes
• Represents Risk Operations Fraud team on project meetings and identify key impacts, manage follow ups and
• escalate concerns as needed to keep projects on track
• Facilitates project review meetings with the Risk Operations leadership team to provide project updates outlining key
• deliverables, timelines and milestones, as well as determine prioritization of work efforts
• Manages approval process for new projects and ensure appropriate signoff for change is in place for audit tracking
• purposes
• Reviews sizing estimates from IT and projected timing for project deliverables in order to assess planning and set expectations
• Performs other duties and functions as assigned
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 6-10 years Project Management experience and exposure to Financial Services industry
• Credit Card and/or Retail Banking experience preferred; Risk/Fraud Management Experience; Experience managing card processing conversions
• Microsoft Access development and SharePoint administration a plus

Education:

• Bachelor's/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group:
Risk Management

Job Family:
Fraud Risk

Time Type:
Full time

Primary Location:
5800 SOUTH CORPORATE PLACE

Primary Location Full Time Salary Range:
$97,360.00 - $146,040.00

In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Anticipated Posting Close Date:
Oct 09, 2024

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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