Key Partner Manager

Job Title: Key Partner Manager II

Location: CA-ON- Toronto - Hybrid

Job Overview:

In this role you will become the cross-functional Subject Matter Experts in executing business goals and operational efficiency for Key Partners in the company's OEM channel. With a focus on driving revenue, managing ongoing operations, spearheading initiatives, and overseeing major projects, the Key Partner Manager collaborates across the organization to develop and execute programs fostering mutual success for Key Partners and Safe-Guard.

Job Responsibilities:

• Lead monthly and quarterly business reviews, strategizing with critical partners at the senior management level to achieve mutual business objectives.
• Foster effective relationships with mid and senior-level Key Partner personnel to promote product adoption, increase product penetration, and spur new product development to grow account profitability.
• Assist the Key Partner Leader in creating medium- and long-term strategies to drive adoption and penetration of company products, services, and solutions that grow partner and company revenue.
• Onboard, develop, and lead team members to achieve Key Partner and Company goals.
• Proactively manage and analyze program data and processes to identify issues that impede productivity, efficiency, quality, and service delivery.
• Implementing processes and initiatives across the organization that drive revenue and high-quality customer service experience for Key Partners.
• Reviewing and analyzing operational metrics, KPIs, reports, external data, and market trends to identify and create mutual opportunities for growth and customer retention.
• Maintain, organize, and analyze industry market intelligence, providing competitive analysis as required.
• Develop short-, medium-, and long-term strategies to achieve annual goals and objectives by product.
• Rank performance against objectives and provide forecasts to leadership as appropriate.
• Team with Claims Operations and Risk Management teams to analyze overall program performance and identify action plans supporting business objectives.
• Coordinate with internal and Partner Technology teams to Identify solutions that drive overall business growth.
• Coordinate internal resources to deliver business solutions, reporting and analytics, and accounting services to client management.
• Provide leadership, coaching, training, and development to an internal team of Key Partner support personnel; ability to lead a diverse team to achieve results effectively.
• Effectively influence across multiple functions and with external service providers to achieve objectives relevant to Key Partner accounts.
• Demonstrate critical thinking skills to develop dynamic business strategies.
• Drive overall Key Partner retention and profitability.
• Other duties, as dictated by departmental priorities

The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities.

Job Requirements:

• Bachelor's or Master's degree in Business, Technology, Operations Management, or related field
• 5+ years of demonstrated expertise in Key Account Partner Relationship Management
• 3+ years of previous leadership experience leading a team focused on Key Accounts/Key Partner relationship management.
• Knowledge of standard systems and subject matter expertise in (1) or more operational areas, i.e., claims adjudication, Dealer onboarding operations, Retail Dealer Finance and Insurance operations, menus systems; F&I third party administration, Automotive OEM Financial Services, or Retail F&I operations.
• Proven experience in sales planning, business, and market development; Ability to take ownership of client portfolios and drive business
• Business acumen: ability to forecast with accurate data analysis
• Demonstrated ability to leverage internal and external resources to achieve objectives
• Excellent written and verbal communication skills: demonstrated ability to deliver precise and well-organized presentations; Demonstrated capability to communicate effectively with various organizational levels.
• Strong analytical, problem-solving, relationship, and account management skillset
• Entrepreneurial spirit, self-starter, pro-active, proven track record of sales success
• Flexible schedule with the ability and willingness to travel up to 35%.
• Must be authorized to work in Canada
• Must be able to successfully pass a background check

Company Benefits:

• Auxiliary Medical, Prescription, Dental, and Vision Insurance
• Registered Retirement Savings Plan
• Long-Term Disability Insurance
• Life Insurance
• Pet Insurance
• Paid Holidays and Paid Time Off
• Employee Referral Program
• Employee Assistance Program
• Wellness Programs
• Paid Community Service Opportunities
• Tuition Reimbursement Program
• Ongoing Training & Personal Development
• And More!

About Safe-Guard Products International:

Safe-Guard serves Original Equipment Manufacturers (OEMs), top retailers, and independent agents in the automotive finance and insurance industry with the leading Protection Products Platform. Our platform delivers innovative protection products and solutions that protect consumers from the perils of ownership, while providing Finance &Insurance professionals the tools to ignite scalable and sustainable business growth. Safe-Guard's success is driven by over 850 employees, who serve more than 12,000 dealers and support contract holders across the U.S. and Canada.

For 30 years and counting, our team continues to transform the motor vehicle space, earning a stellar reputation from our partners and peers by providing: 1) the highest quality protection products in the industry, 2) a broad platform of branded product, technology, marketing, and training solutions, and 3) an unwavering commitment to uncomplicated care and customer service.