Senior Infrastructure Engineer

We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You'll Be Doing

As a member of CIBC's End Point Compute team, you will play a crucial role in planning, designing, building, and supporting the configuration and automated deployment of Windows operating systems for endpoints.

You will implement and support the deployment and configuration of end user devices across the organization. Your main responsibilities will include developing and automating end point provisioning solutions using traditional and modern techniques, as well as providing key technical 3rd level Windows support in day-to-day operations.

As part of the new hardware integration process you will procure drivers, create packages, perform benchmarking and validate the functionality of OS components and peripherals.

You will provide technical leadership, standards and best practices during design, build, implementation, and maintenance phases of initiatives/projects.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How You'll Succeed

• Understanding Requirements - Track and analyze operating environment for specified services and implement corrective actions as needed. Work with clients and internal partners to determine, negotiate, and manage services to the agreed standards. Monitor service levels to identify opportunities for improvement and recommend appropriate solutions.
• People Leadership - Lead and coach a high performing group team of individuals. Direct, motivate, and develop your team, maximizing their contributions and professional growth. Share knowledge and collaborate to come up with effective solutions to problems.
• Relationship Management - Work closely with clients and business partners to develop, test, and implement application program. Impact and improve the business by advising application owners on the technology possibilities and requirements.

Who You Are

You can demonstrate knowledge and experience in:

• Planning, engineering and automating endpoint technology solutions (Expert).
• Modern device provisioning through Intune and Autopilot (Expert).
• User driven deployment (Expert).
• Creating automation to deploy operating systems via Microsoft Endpoint Configuration Manager (MECM) to an enterprise environment (Expert).
• MECM collections, packages, applications, drivers, task sequences, images, and boot media (Expert).
• Windows OS hardware support integration including drivers, firmware upgrades, and configuration of BIOS (Expert).
• Level 3 Support and troubleshooting of MECM deployment failures, task sequence problems, Operating System Deployment (OSD) errors and MECM component errors (Expert).
• Scripting in both PowerShell and VBScript (Expert).
• Technical documentation (Expert).
• Windows Administration and support of Windows Operating Systems (OS) issues, applications, compatibility issues, and debugging system crashes (Strong Knowledge).
• Intune policies including device configuration, device compliance, application configuration, and application protection (Working Knowledge).
• Windows security fundamentals (Working Knowledge).
• Windows OS feature update cadence (Working Knowledge).
• Azure Services including Active Directory, Dynamic Groups and Dev-Ops (Working Knowledge).
• Experience in Conditional Access is an asset.
• Adaptiva Peer to Peer content delivery mechanism is an asset.

• Virtual desktop environments including Hyper-V, VMware, Citrix is an asset.
• Group Policy Objects and Group Policy Preferences is an asset. Designing and implementing strategic and forward-thinking solutions.
• An affinity for seeking out opportunities for continuous improvement by introducing modern technology or streamlining processes and implementation methods.

• You're passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity. You have passion for client service and you want the work you do each day to result in a positive client experience.
• You embrace and champion change. You'll continuously evolve your thinking and the way you work in order to deliver your best.
• Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.
• You're driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of a team that enjoys working together to create a shared vision.
• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive compensation, incentive pay, banking benefits, a health benefits program, defined benefit pension plan, an employee share purchase plan and moment makers, our social, points-based recognition program
• Our spaces and technological toolkit will make it simple to bring together great minds to build innovative solutions that make a difference for our clients
• We cultivate a culture where you can express your ambition through initiatives like purpose day; a paid day off dedicated for you to use to invest in your growth and development

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.

• We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

*Subject to program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact M[redacted]
• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Expected End Date
2024-04-30

Job Location
Toronto-81 Bay, 14th Floor

Employment Type
Regular

Weekly Hours
37.5

Skills
Agile Methodology, BIOS, Client Relationship Management, Debugging, Design, Firmware, Group Policy, Microsoft PowerShell, Operating Systems (OS), Scripting