Tephra Inc.
Domain Consultant-Business Consulting
Tephra Inc., New York, NY
Description:
Title: Domain Consultant (After Sales Service Consultant)
Job Description:
• 10-15+ years' experience and expertise in Service-Centric function, preferably in heavy
equipment, aerospace, industrial, automotive manufacturing
• Expertise in Servitization, Field Service Management, scheduling, maintenance, repairs,
overhauls, Contracts, Service BOM, , Service Analytics, Depot Repair, Warranty, Service /
Aftermarket Parts, IOT and Service System Integration.
• Consulting and deployment of service / aftermarket management solutions.
• Strong communication and presentation skills are required. Will communicating with internal
and customer teams. Must display ability to discover and define business requirements. A strong
understanding of Business Process Modeling is required.
• Contribute and collaborate with team that implements the solution.
• 70-80% Client Interaction and 30-20% Internal assets
• Support solution development with key technologies (Service Max, Zinier, IFS, ServiceNow,
Syncron, Techsee, CareAR, PTC SLM, Windchill SIM, Inservice, Servigistics , JDA ,SAP SPM, Oracle
etc.) by giving the domain inputs to IT teams.
• Work on pre-sales activities for identifying and converting business consulting and IT
implementation opportunities.
Responsibilities:
• Consulting - defining strategy, roadmap, business capabilities, requirements and working with
team in implementation.
• Identify opportunities through business connects with clients and relationships in TCS ecosystem
• Lead RFP responses and contribute
• Track emerging business models and trends for its applicability in manufacturing.
• Build connects with analysts, speak jointly with customers in key Industry forums and publish
thought leadership articles
• Prepare assets for practice
• Experience in outcome centric models
Qualifications:
• Graduate/Post Graduate in Engineering or Sciences
• Experience in Service Planning, Scheduling, product as a service, Statistics, BOM, Catalog building, analytics
and automation, Pricing.
• Experience in implementation of PTC SLM Modules, Service Max, IFS, ServiceNow or any SLM packages.
• Digital Enablement of Service Transformation using Big Data, Cloud, Augmented Reality, Artificial Intelligence, Chatbots
• Publication of articles in forums
#LI-SJ2
Title: Domain Consultant (After Sales Service Consultant)
Job Description:
• 10-15+ years' experience and expertise in Service-Centric function, preferably in heavy
equipment, aerospace, industrial, automotive manufacturing
• Expertise in Servitization, Field Service Management, scheduling, maintenance, repairs,
overhauls, Contracts, Service BOM, , Service Analytics, Depot Repair, Warranty, Service /
Aftermarket Parts, IOT and Service System Integration.
• Consulting and deployment of service / aftermarket management solutions.
• Strong communication and presentation skills are required. Will communicating with internal
and customer teams. Must display ability to discover and define business requirements. A strong
understanding of Business Process Modeling is required.
• Contribute and collaborate with team that implements the solution.
• 70-80% Client Interaction and 30-20% Internal assets
• Support solution development with key technologies (Service Max, Zinier, IFS, ServiceNow,
Syncron, Techsee, CareAR, PTC SLM, Windchill SIM, Inservice, Servigistics , JDA ,SAP SPM, Oracle
etc.) by giving the domain inputs to IT teams.
• Work on pre-sales activities for identifying and converting business consulting and IT
implementation opportunities.
Responsibilities:
• Consulting - defining strategy, roadmap, business capabilities, requirements and working with
team in implementation.
• Identify opportunities through business connects with clients and relationships in TCS ecosystem
• Lead RFP responses and contribute
• Track emerging business models and trends for its applicability in manufacturing.
• Build connects with analysts, speak jointly with customers in key Industry forums and publish
thought leadership articles
• Prepare assets for practice
• Experience in outcome centric models
Qualifications:
• Graduate/Post Graduate in Engineering or Sciences
• Experience in Service Planning, Scheduling, product as a service, Statistics, BOM, Catalog building, analytics
and automation, Pricing.
• Experience in implementation of PTC SLM Modules, Service Max, IFS, ServiceNow or any SLM packages.
• Digital Enablement of Service Transformation using Big Data, Cloud, Augmented Reality, Artificial Intelligence, Chatbots
• Publication of articles in forums
#LI-SJ2