Gorgias
Senior Software Engineer Python
Gorgias, New York, NY
Gorgias empowers ecommerce brands to grow through AI-powered customer experience. We are the #1 CX platform in the industry, trusted by over 15,000 merchants worldwide - from small independent shops to some of the largest ecommerce brands in the world.
We offer the most integrations of any tool on Shopify (100+) and the ability to get setup fast, without the need for complex onboarding. Gorgias offers its users a unified platform to manage every aspect of their customer support on every channel.
We can automate 60% of a brand's support so that agents can focus on high-value conversations and driving sales. Plus, we offer purpose-built marketing tools to help merchants convert more shoppers into customers, driving GMV.
The position is available across our European and Canadian hubs, including Toronto, Canada, Paris (France), Lisbon (Portugal), and Belgrade (Serbia). Our work arrangement is hybrid, with a requirement of two days per week in the office.
About the Apps Team
The Apps Team is responsible for creating and maintaining Native Apps between external services and Gorgias, as well as enabling others to create apps in Gorgias. Apps are the connecting piece between Gorgias and the rest of the ecosystem: through them, support tickets are created and answered, customer data is ingested, actions on external services are executed. There are two main types of apps:
What You'll Do
This position is for the Apps Native team. Your mission will be to:
Who You Are
Join our team for the opportunity to:
Work with smart, passionate people every day
Get extreme ownership over your work and results
Be treated like the expert you are
Engineering Team Culture
Getting Stuff Done, Ownership, Team Work, Excellence, and Agility.
You should join us if you want to ship stuff fast without sacrificing quality. We've put great importance on testing our code, cleaning it, treating errors first, and features later.
We also value growth and ownership. People make mistakes. We learn from them to avoid them in the future. We cannot achieve excellence if there are no bumps in the road.
Why join us?
We're among the fastest-growing startups in the eCommerce ecosystem
We've built an extremely efficient go-to-market engine
Work with a talented team you'll learn a lot from
Join a company where automation and good & clean data are core beliefs shared by all
Here is an interview with one of our team member's experiences from our most recent company retreat to Cancun!
More cool things to know about Gorgias...
Gorgias ensures equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, veteran status, or any other characteristic protected by law.
Gorgias is committed to the full inclusion of all qualified individuals and will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact [redacted]
We offer the most integrations of any tool on Shopify (100+) and the ability to get setup fast, without the need for complex onboarding. Gorgias offers its users a unified platform to manage every aspect of their customer support on every channel.
We can automate 60% of a brand's support so that agents can focus on high-value conversations and driving sales. Plus, we offer purpose-built marketing tools to help merchants convert more shoppers into customers, driving GMV.
The position is available across our European and Canadian hubs, including Toronto, Canada, Paris (France), Lisbon (Portugal), and Belgrade (Serbia). Our work arrangement is hybrid, with a requirement of two days per week in the office.
About the Apps Team
The Apps Team is responsible for creating and maintaining Native Apps between external services and Gorgias, as well as enabling others to create apps in Gorgias. Apps are the connecting piece between Gorgias and the rest of the ecosystem: through them, support tickets are created and answered, customer data is ingested, actions on external services are executed. There are two main types of apps:
- Messaging apps: apps which allow users to send and receive messages from third-party channels. Those include for example Gmail, Facebook Messenger, or Aircall.
- Ecommerce apps: apps which allow users to have more data about customers contacting them and to execute actions for those customers. Those include for example Shopify, Recharge, or Magento 2.
What You'll Do
This position is for the Apps Native team. Your mission will be to:
- Develop new APIs and maintain existing ones, to integrate Gorgias with third-party services and allow other companies to easily do the same
- Maintain and extend the Email features and integrations of Gorgias
- Maintain existing Social and Ecommerce Apps
- Develop new features for existing and new Apps
- Work closely with Teams in charge of the other Gorgias products (Phone, Automate, Convert) to help them integrate their features into Gorgias Apps
- Support our customers directly with issues on the Team's domain once every 6 weeks
Who You Are
- 5+ years of experience working as a Software Engineer
- 4+ years working with Node.js / Python
- 4+ years working with REST APIs and web services
- Experience with Event Sourcing and data streaming technologies
- Picky about code performance and reliability
- Experience with high traffic and scaling relational databases
- Team player
- 5+ years working with React / Flask / Celery
- Experience with Kafka, RabbitMQ, Pub/Sub, or similar technologies
- Knowledgeable about Kubernetes
- Experience with PostgreSQL and data modeling
- Previous SaaS experience
- Previous startup experience
- 5-week vacation plus 2 weeks RTT (We follow each country's appropriate PTO Laws)
- Paid sick leave
- Paid parental leave (16 weeks)
- MacBook Pro
- Personal credit card to buy lunches (we use Swile)
- We provide private health insurance (we use Alan)
- Get up to €700 to set up your workstation at home (working from home should feel breezy)
- Get up to €2000 of learning material and wellness support per year! This includes €1500 for learning material (such as books, courses, and individual coaching sessions) directly linked to your job scope, as well as a €500 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.
- Every quarter, we organize an online company-wide summit to discuss where we're going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats! (Here is the photo album from our last company retreat in Mexico in 2022, when we were a total of 200 people! & the video of the September 2023 P&E team retreat in Romania)
Join our team for the opportunity to:
Work with smart, passionate people every day
Get extreme ownership over your work and results
Be treated like the expert you are
Engineering Team Culture
Getting Stuff Done, Ownership, Team Work, Excellence, and Agility.
You should join us if you want to ship stuff fast without sacrificing quality. We've put great importance on testing our code, cleaning it, treating errors first, and features later.
We also value growth and ownership. People make mistakes. We learn from them to avoid them in the future. We cannot achieve excellence if there are no bumps in the road.
Why join us?
We're among the fastest-growing startups in the eCommerce ecosystem
We've built an extremely efficient go-to-market engine
Work with a talented team you'll learn a lot from
Join a company where automation and good & clean data are core beliefs shared by all
Here is an interview with one of our team member's experiences from our most recent company retreat to Cancun!
More cool things to know about Gorgias...
- Raised our Series C-2 for $29M in May 2024: Article Here ←
- We went from 0 to 15,000+ merchants using our platform since 2016
- We have a 4.3 rating on Glassdoor & 4.7 Comparably culture score
- What our customers are saying: apps.shopify.com/helpdesk#reviews
- Other positions: gorgias.com/about-us/jobs
- Discover the Gorgias Platform
- Learn about our Compensation Policy
Gorgias ensures equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, veteran status, or any other characteristic protected by law.
Gorgias is committed to the full inclusion of all qualified individuals and will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact [redacted]