Artist Success Manager

Company Description

Before TuneCore, artists needed to be signed to a record label to sell their music online. In 2006, we democratized the industry by partnering directly with digital stores and streaming platforms to enable any musician to sell their songs worldwide while retaining 100% ownership of their music. Today, TuneCore is the leading independent development partner for self-releasing artists to build audiences and careers – with technology and services across distribution, publishing administration and a range of promotional services. The company is headquartered in Brooklyn, NY, and owned by Paris-based Believe, one of the world’s leading digital music companies. The company is one of the fastest growing companies in the music industry and is actively investing in the continued growth of the business. 

We have made it our mission to best serve artists and labels at each stage of their development in the digital world. We are a company that cares deeply about our people and our creator community, advocating for diversity, equity, and inclusion across all of our platforms and throughout our business. The pursuit of innovation inspires us to work hard for our artists, while collaboration drives the way we work and approach our company’s social responsibility.

Join TuneCore as we embark on the next phase of innovation in the music industry. Be part of the team that bridges the unmet and evolving needs of creators by building the tools and services that make their lives better.

Job Description

TuneCore is looking for an Artist Success Manager to join our team by supporting the company’s high value client experience strategy with creativity and innovation at the forefront of the role. 

TuneCore’s Artist Success team works with our strategic high value US artist and B2B label accounts, DSP partners and internal teams to provide a best-in-class digital distribution experience.

As an Artist Success manager, you’ll provide highly personalized, white-glove, omnichannel support to TuneCore’s strategic accounts. You’ll also work cross-functionally with several teams throughout the business to ensure TuneCore delivers the best product experience on the market by advocating for the needs of these accounts both during product development and through regular feedback sessions with these accounts.

You’ll have the opportunity to guide high value clients through their entire release lifecycle, from catalog upload and release day, to sales reporting and performance. In addition to ensuring their successful releases, it will be up to you to ensure that TuneCore’s most important clients have access to industry news, best practices, upcoming product launches, cross-promotion, monetization optimization through TuneCore’s Accelerator program, early access opportunities, and beyond.

To be successful in this role, you’ll need to be a seasoned music industry professional with demonstrated client success experience, and a deep knowledge of operational best practices. You’re a strategic thinker who can solve both the immediate problem in front of you as well as the overarching issue at hand. You’ll be expected to have availability outside of regular business hours in order to enable your accounts to plan and execute their unique release strategies. Finally, you’re someone who knows when to simply roll up your sleeves, dig in, and get the job done.

Salary: $83,400 - $100,100

Role Duties: 

You will be in a client-facing role that encompasses the following responsibilities:

• Own and manage a cohort of strategic TuneCore accounts to ensure seamless distribution experiences from start to finish.
• Partner with the Artist & Partner Relations team to identify growth opportunities for high value accounts as well as retention opportunities for at risk accounts.
• Partner with Artist Support & Operations teams to optimize processes and resolve high profile client issues quickly and efficiently.
• Participate in client retention and brand building activities in the music community alongside other members of the TuneCore team.
• Build strong brand loyalty through relationship building, release management, and opportunity sharing.
• Manage education programs that help artists to accelerate their career growth.
• Assist in catalog transfers and cross sell opportunities with TuneCore’s parent company, Believe.
• Identify, alongside Believe, cross-stream opportunities for new and existing clients.
• Represent TuneCore to the music community by attending conferences, events, and showcases, partnering with the Marketing teams to maximize reach and engagement.
• Engage with music communities both on and off-line extolling the benefits of TuneCore.
• Curate and manage a suite of data, key metrics and analytics, reviewed regularly, to establish a formula for account health and churn risk.
• Additional special projects as needed.

Qualifications

• 5+ years experience working in the music industry preferably in distribution, artist management, or independent labels.
• Excellent communications skills: written, verbal and interpersonal.
• Must be an enthusiastic self starter with a proven track record of executing client retention programs and artist growth opportunities.
• Extremely technologically savvy with both known platforms and tools, as well as picking up proprietary tech quickly. 
• Be highly motivated with the ability to solve problems creatively and quickly.
• Excellent time management skills, with the ability to prioritize, multi-task and work under shifting deadlines.
• Must be collaboration minded and comfortable working cross-functionally across varying organizational levels.
• You should be able to demonstrate thoroughness, follow-up/follow-through, and attention to detail.
• BA/BS Degree
• Expert in digital distribution and the digital music space, and common issues facing music professionals.
• Knowledge and experience in social media.
• Demonstrated leadership ability and a track record of successful planning and execution.
• Proactive, energetic attitude with a desire to work in a results-oriented environment.
• Knowledge of music metadata preferred.

Additional Information

Equipment Operations:

• Proficient in Microsoft Office, Google Suite, Slack
• Experience with Jira, Asana, customer relationship manager platforms (Zendesk, Salesforce, etc.)
• Experience with digital content management systems (iTunes Connect, Music Providers, etc.), data platforms (Chartmetrics, Tableau), and streaming platform artist portals, preferred

Direct Reports

• This role does not have any direct reports

Other Duties

Please note this job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

• While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands and fingers, handle or feel; and reach with hands and arms. 
• This position requires the ability to occasionally lift office products and supplies, up to 20 pounds. 

Your Primary Collaborators:

• Artist Support 
• Content Review
• Operations
• Artist & Partner Relations
• Data Analytics
• Brand Marketing 
• Marketing
• International