Bank of America Corporation
Sr Business Control Specialist
Bank of America Corporation, Newark, NJ
Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!
Enterprise Job Description:
This job is responsible for driving and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include providing analytical and administrative support for LOB or ECF specific processes and tools to drive adherence to enterprise-wide standards. Job expectations include monitoring and testing controls and implementing quality assurance and quality control processes within the LOB or ECF by evaluating data to help identify, track, and report issues and control improvements for remediation.
Responsibilities:
LOB Specific Information:
LOB Specific Information:
The Consumer and Small Business Controls and Governance team is a central control function that supports each of the FLUs in Consumer and Small Business to help ensure adherence to various enterprise requirements. This role is particularly focused on process management requirements and improving the control environment. The primary focus of this role will be to gather and organize data to monitor adherence and identify opportunities. This role will partner with our senior reporting manager and our FLU Business Control partners to execute these objectives and to drive greater performance across Consumer and Small Business.
In addition, this role may include regular involvement in supporting our FLUs to drive for better process documentation, risk identification, control effectiveness and measurement of controls whether that be through regular routines, special projects, or issue resolution.
The Sr. Business Control Specialist responsibilities may include, but are not limited to the following:
Required Qualifications:
Desired Qualifications:
Skills:
Shift:
1st shift (United States of America)
Hours Per Week:
40
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!
Enterprise Job Description:
This job is responsible for driving and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include providing analytical and administrative support for LOB or ECF specific processes and tools to drive adherence to enterprise-wide standards. Job expectations include monitoring and testing controls and implementing quality assurance and quality control processes within the LOB or ECF by evaluating data to help identify, track, and report issues and control improvements for remediation.
Responsibilities:
- Oversees the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
- Supports the monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation
- Implements optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
- Conducts and coordinates quality inspection reviews to enhance employee performance and control effectiveness
- Performs QA activities including executing on controls, managing cases, and reporting results
- Executes initiatives by identifying areas of potential testing automation, procedural updates, thematic trends, test script updates, and coaching opportunities to enhance QA program success
- Supports the overall management of and research required for regulatory exams, internal audits, and other monitoring and inspection reviews and evaluates data and information relevant to inspection metrics to support governance activities for dashboard reporting
LOB Specific Information:
LOB Specific Information:
The Consumer and Small Business Controls and Governance team is a central control function that supports each of the FLUs in Consumer and Small Business to help ensure adherence to various enterprise requirements. This role is particularly focused on process management requirements and improving the control environment. The primary focus of this role will be to gather and organize data to monitor adherence and identify opportunities. This role will partner with our senior reporting manager and our FLU Business Control partners to execute these objectives and to drive greater performance across Consumer and Small Business.
In addition, this role may include regular involvement in supporting our FLUs to drive for better process documentation, risk identification, control effectiveness and measurement of controls whether that be through regular routines, special projects, or issue resolution.
The Sr. Business Control Specialist responsibilities may include, but are not limited to the following:
- Support front line units in monitoring and adhering to process management requirements
- Extract data using a variety of a tools, such as Tableau and EBIT Cognos Analytics, and apply knowledge of relational database systems (MS Access)
- Connect provisioned data across multiple sources and perform necessary transformations utilizing both technical, business, and process knowledge to transform data into meaningful values and insights
- Interpret business problems and questions and perform required research, analytics, and exploration on appropriate and accurate data sources to provide appropriate deliverables
- Research and evaluate data sourcing, conduct quality checks and comparisons of both data and analysis output, and escalate data inconsistences and gaps to technology and leadership
Required Qualifications:
- Strong reporting and data analysis capabilities
- Familiar with ORCIT/Key Measures, Process Owner Portal (POP), OMNIA, Tableau and EBIT Cognos Analytics
- Strong analytical and problem-solving skills, experience extracting and merging data from different sources
- Ability to extract data using a variety of tools, such as Tableau and EBIT Cognos Analytics, and apply knowledge of relational database systems (MS Access)
- Ability to connect provisioned data across multiple sources and perform necessary transformations utilizing both technical, business, and process knowledge to transform data into meaningful values and insights
- Ability to research and problem solve for data issues
- Advanced proficiency in various MS tools including Access, Excel (formulas and Pivot tables), PowerPoint, and SharePoint
- Ability to work effectively and independently
- Effective at prioritization/time and project management
- Ability to think critically and problem solve when roadblocks arise
Desired Qualifications:
- Bachelor's degree or equivalent work experience
- Process improvement and/or data analysis experience
- Proven ability to develop executive ready communications and presentations
- Proven track record in being able to work effectively in a fast-paced, dynamic, highly matrix and complex environment
- Strong risk mindset with process and controls background; actively debate and escalate issues and concerns
- 3+ years in a business controls, issues management or related functions in large scale businesses
- Strong understanding of the Consumer business functions and ability to navigate the organization
- Knowledge and application of the risk management policies and standards, in particular the Issues, Risks, Enterprise Sub-issues and Control Enhancements- Enterprise Policy and EIS
Skills:
- Controls Management
- Issue Management
- Monitoring, Surveillance, and Testing
- Quality Assurance
- Risk Management
- Analytical Thinking
- Attention to Detail
- Critical Thinking
- Problem Solving
- Written Communications
- Decision Making
- Innovative Thinking
- Prioritization
- Recording/Organizing Information
- Research
Shift:
1st shift (United States of America)
Hours Per Week:
40