ServiceNow Developer (Hybrid Office Schedule)

AFL manufactures industry-leading fiber optic cable, connectivity and accessories and provides engineering and installation services for some of the largest telecom customers in the world. Our company was founded in 1984 with a single fiber optic cable and today, we manufacture thousands of products, generate an excess of $1.5B in revenue, and employ approximately 7,000 associates worldwide. At AFL, we recognize that our employees are our greatest asset. We hire and train each individual, investing in them to ensure success in their careers. With a commitment to professional development and growth, let us connect you to your next career opportunity.

What We Offer:

• A hybrid in office schedule for qualifying employees
• Flexible time off policy
• 401K Company match (up to 4% - dollar for dollar)
• Professional development, training, and tuition reimbursement programs
• Excellent medical, dental, vision, and life insurance policy options
• Opportunities for career advancement with an industry leading company!

AFL is seeking a ServiceNow Developer to join our ServiceNow Information Technology team in Duncan, SC. After gaining knowledge of our environment, there is the opportunity for this position to work under our Hybrid schedule working both in the office and remotely.

The ServiceNow Developer will play a key role in maintaining and maturing ITSM/ITBM modules of the environment. Responsibilities include core system configuration, handling day-to-day user requests and incidents, and overseeing technical design, ServiceNow code, and architecture. The developer will collaborate with key business units to build solutions and processes, supporting maintenance, continual service improvement, and new capabilities on the ServiceNow platform. The ideal candidate must have extensive knowledge and experience with ServiceNow, including configuring core modules such as Service Catalog, Asset, ITSM and ITBM. Strong written and verbal communication skills are essential. ServiceNow System Admin Certification is strongly preferred.

Responsibilities

• Optimize existing and develop new service catalog offerings and associated flows with a focus on continual improvement and automation.
• Leverage Flow Designer to further mature the service catalog and migrate away from workflows.
• Provide technical guidance on existing workflows for streamlining and improving efficiencies.
• Identify inefficiencies to ultimately implement areas of automation.
• Participate in the upgrade cycle of ServiceNow, including testing via the use of the Automated Test Framework.
• Support the design of custom catalog items, working with business partners and the Service Catalog manager and Product Manager for implementation.
• Maintain an ongoing knowledge of the ServiceNow product, version upgrades, enhancements, new features, etc.

Qualifications

Knowledge and Experience

• College diploma or university degree in the field of computer science and/or 4-6 years equivalent work experience
• Minimum 3 years of direct experience as a ServiceNow Admin or application owner
• Experience configuring core ServiceNow modules including Service Catalog, ITSM, ITBM.
• Experience with JavaScript, JS libraries (Angular, Jelly, JQuery) and RestAPI required.
• Experience with Serenity a plus.
• Extensive application support experience with 3rd party products
• Ability to draft and document test plans for both a technical and business user audience.
• Experience working in an ITIL-driven environment and working knowledge of ITIL principles and processes

Skills and Abilities

• Exceptional written and oral communication skills
• Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills
• Strong documentation skills
• Ability to conduct research
• Ability to absorb and retain information quickly
• Ability to present ideas in user-friendly, business-friendly and technical language
• Highly self-motivated and directed
• Keen attention to detail
• Proven analytical and problem-solving abilities
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Exceptional customer service orientation
• Experience working in a team-oriented, collaborative environment

Certification(s):

• ServiceNow System Admin Certification preferred
• ServiceNow Certified Implementation Specialist preferred
• ServiceNow Certified Application Developer preferred
• ITIL Certification is highly desirable.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)