Office Associate V

Position Details

Position Information
About Us
Howard Community College (HCC) is an exciting place to work, learn, and grow! We are proud to have received the Great Colleges to Work For honor for 12 consecutive years, 2009-2020.

Howard Community College values diversity among its faculty, staff and student population. We are an innovative institution that is committed to responding to the ever-changing needs and interests of a diverse and dynamic community. No matter where you want to go in your career, you can get there from here!

Position Title
Office Associate V

FLSA
Non-Exempt

FT/PT
Full Time

Hours Per Week
37.5

Work Schedule
Mon. - Fri. 8:30 am - 5:00 pm

Grade
8

Minimum Compensation
$38,545

General Responsibilities
Performs advanced clerical and receptionist support for a suite of seven cohorts. This position requires excellent interpersonal and communication skills. Provides advanced customer service, including connecting students with a mental health counselor and disability support services in a professional, non-judgmental, culturally appropriate manner. Schedules appointments for Mental Health Counseling using a scheduling software system. Greets visitors, answers multi-line phone system, directs calls to appropriate individuals or departments and provides information on services provided and referrals. Assist the office manager, as needed, with daily office operations. Support with office projects and events. Must have advanced computer software skills, such as Microsoft Office Suite, and proficiency with Canva. Experience using Titanium Schedule appointment system is a plus. Performs all duties while maintaining strict confidentiality of students and student records in compliance with laws and policies.

Work Performed

• Perform receptionist responsibilities to support the offices of Mental Health Counseling and Wellness, Career Services, Disability Support Services, Student Rights and Responsibilities (Student Conduct and Title IX), Howard P.R.I.D.E., and Project Access as the first point of contact for scheduling appointments, responding to inquiries, and directing guests to appropriate resources and services.
• Answers phones, directs calls to appropriate individuals and responds to inquiries regarding services.
• Assist students with navigating the Disability Support Services process using the accommodations software.
• Sorts incoming mail and delivers to appropriate individuals and oversees outgoing mail.
• Makes copies and scans as requested by staff.
• Assist with projects and events as needed.
• Operates office equipment, including copy, poster, and fax machine.
• Assist with creating/designing brochures, flyers, newsletters, and Word documents.
• Assist with ordering office supplies.
• Knowledge of office procedures.
• Monitor the student lounge and assist with printing and other issues.
• Assist with mental health counseling special projects.
• Provide training and support to work-study students.
• Submit work order requests to facilities and IT tickets via myTSC.
• Perform other duties as assigned.

Minimum Education Required
High School or equivalent

Minimum Number of Years Experience Required
2

Other Knowledge Required

• High school diploma and 30 college credits in office technology, or two years plus equivalent experience.
• Advanced knowledge of Microsoft Office Suite is required.
• Ability to follow oral and written instructions.
• Exercise good judgment while working independently and following office protocol.
• Professional demeanor, critical thinking skills, excellent communication skills, and strong work ethic.
• Colleague, Titanium appointment scheduling system, and other software applications are strongly preferred.
• Ability to operate office equipment such as computers, photocopiers, multiline phones, fax machine, poster machine, and printers.
  

Preferred

• Associate's or Bachelor's degree a plus.

OTHER REQUIREMENTS

• Ability to communicate effectively, both orally and written.
• Ability to multi-task in a very busy environment.
• Excellent organizational skills with attention to detail.
• Knowledge of the Internet, electronic mail, and college website.
• Ability to learn, implement, and use new computer software applications.
• Regular in-person attendance is a requirement of this job.
• Ability to work independently and effectively with others in a workgroup environment.
• Perform all duties while considering the impact of any actions on the college's sustainability initiatives in the areas of environmental stewardship, social responsibility, and economic prosperity.
• Maintain strict confidentiality of students and student records in compliance with laws and policies.
• Attend staff development activities and update skills as required.
• Attend regular staff meetings.

Working Conditions
Office environment.

Supervisory Postion?
No

Division
Student Development - NEW

Department
Mental Health Counseling - NEW

Posting Detail Information
Posting Number
B396P

Number of Vacancies
1

Best Consideration Date
08/16/2024

Job Open Date
07/25/2024

Job Close Date

Open Until Filled
No

Job Category
Staff

Benefits Summary
Howard Community College offers competitive salaries, excellent medical and dental selections, tuition reimbursement and paid leave programs. As a participating member of the Maryland Retirement and Pension System, HCC offers two retirement options: The Pension, which requires a 7% employee contribution and The ORP, a 403(b) with a 7.25% employer contribution only. Employees in positions that do not require a bachelor's degree must participate in The Pension. Employees that possess a bachelor's degree and hold professional positions that require a bachelor's degree may choose to participate in either The Pension or The ORP.

Applicant Instructions

*Pre-employment criminal background investigation is a condition of employment.

HCC is interested in all qualified applicants who are eligible to work in the United States. However, HCC will generally not sponsor applicants for work visas. Due to HCC policy, only employees living in states contiguous to Maryland are eligible for work at HCC and include Virginia, West Virginia, Washington DC, Pennsylvania. Candidates must live in the commutable area or willing to relocate at their own expense if offered the position because HCC does not offer relocation benefits.

Please complete the entire HCC Employment Application (Candidates will be evaluated on completing the college's application in full).

Quick Link for Internal Postings
https://howardcc.peopleadmin.com/postings/4149

EEO Statement
Howard Community College (HCC) is an Equal Employment Opportunity & Affirmative Action employer & values diversity within its faculty, staff & student population. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender, sexual orientation, gender identity, genetic information, disability or protected veteran status.
HCC understands that persons with specific disabilities may need assistance with the job application process and/or with the interview process. For confidential assistance with the job application process, please contact the Office of Human Resources at 443-518-1100.