Jefferson Parish, LA
SCADA SYSTEM DISPATCHER (1013)
Jefferson Parish, LA, Gretna, Louisiana, us, 70054
Salary:
$24,948.00 Annually
Location :
East Bank - Jefferson Parish, LA
Job Type:
Permanent
Job Number:
1013-08A
Department:
Sewerage 3850
Opening Date:
08/30/2024
Closing Date:
Continuous
Jefferson Parish Civil Service is an Equal Opportunity Employer.Purpose of Announcement
EXAMINATION IS ANNOUNCED TO ESTABLISH AN EXISTING EMPLOYMENT LIST TO FILL THREE (3) CURRENT EAST JEFFERSON VACANCIES IN THE DEPARTMENT OF SEWERAGE AND FUTURE VACANCIES AS THEY OCCUR.Kind of Work
The purpose of this position is to receive complaints, entering complaints into the Parish Work Order System, and request for service from residents and businesses of Jefferson Parish after working hours, weekends, and holidays. Dispatches appropriate department service personnel to handle problems noted on the SCADA computer system. Dispatches appropriate department service personnel to various locations in response to complaints and requests for service. Performs computer monitoring of Public Works facilities to prevent or minimize public works emergencies and insure that all public works facilities are functioning properly and efficiently. Monitors the operation of machinery and equipment connected to and measured by the Parish's computerized SCADA system. Uses judgment in determining the proper department to be notified of alarms and alerts prompted by the SCADA computer monitoring system. Performs related work as required. Please note this position works on a rotating shift basis which involves day, night, weekend, and holiday schedules.Minimum Qualifications For Admission to Examination
Meets one of the following options:
I. Possession of a high school diploma or equivalent and responsible, paid work experience in: (i) a dispatching role (or similar role responsible for the dispatching of personnel) or (ii) a customer service/relations role responsible for the receipt of complaints and service requests.ORII. Successful completion of classes in an accredited Associate's degree program (or a career/technical education program) in electrical technology or closely related.
Note: Work experience or coursework must involve use of computer software or computerized dispatcher systems.Kind of Examination
(ENTRANCE AND PROMOTIONAL)
The examination may consist of a written test, a rating of training and experience, an oral panel interview or any combination thereof. Acceptable applicants will be notified of the time, date, and place of any assembled testing. Applicants must supply complete and accurate information concerning their training and experience including a detailed description of their work experience, the names and addresses of all previous employers and the dates of employment. The information is subject to verification and the Personnel Department reserves the right to determine the quality and quantity of education and experience claimed for credit.
JOB POSTING NO. 1013-08ADATE: 02/01/08RE-OPENED: 09/08/23AMENDED: 08/30/24
Applications may be filed online at OR either of the office addresses below:
Application Offices
East Jefferson: Room 206, 12221 Elmwood Park Blvd. Jefferson, LA 70123
West Jefferson: Suite 3100, 200 Derbigny St. Gretna, LA 70053
JEFFERSON PARISH CIVIL SERVICE BENEFITS
Vacation (Annual Leave)Employees accumulate one half day of paid vacation for every two weeks worked.Leave accrual rates increase with years of service. Any unused annual leave isusually paid upon separation from Parish Employment.
Sick LeaveEmployees accumulate one half day of paid sick leave for every two weeks worked.Sick leave is available for personal illness, injury or medical consultations.
HolidaysNine paid official holidays are observed, plus any holidays declared by Parish Officials.
Life InsuranceAll regular employees receive a life insurance policy equal to one year's salary.Extra insurance may be purchased.
Medical InsuranceAn HMO medical insurance plan is avalable for employees and theirdependents. Jefferson Parish pays 80% of the premium for employees and 50% ofthe premiums for dependents.
A Flexible Benefits PlanEmployees have the opportunity to save money by paying for healthinsurance and optional insurance with pre-tax dollars. A Flexible SavingsAccount for Medical Expenses and Dependent Care is also available.
RetirementMost regular employees belong to the Parochial Employees' RetirementSystem instead of the Social Security System. For employees hired afterJanuary 01, 2007, a pension calculated at 3% of salary per year of serviceis provided upon retirement at age 67 with 7 years of service, age 62 with10 years of service, or age 55 with 30 years of service.
Tenure PaymentEmployees are paid $25 per year of service in December of each year.Employees must have worked two years before the first check is paid.
Deferred Compensation Plan(457b plan)Similar to 401K programs, the 457b Deferred Plan allows employees to deferup to $14,000 of pretax income each year to supplement retirement savings.Pre-tax contributions can be cashed in upon retirement or termination withoutpenalty. This plan is provided by Nationwide Retirement Solutions 1-877-677-3678.
Special leaves of absence for military service, maternity leave, etc.may be granted in accordance with the Personnel Rules.
01
The supplemental questions are a very important first step in our screening process. Therefore, you are REQUIRED to complete these questions so that we may initially determine your eligibility for this position. A lack of detail and explanation in the supplemental questions and in your application may result in failure or disqualification for this position. This means you will be ineligible for further consideration in this recruitment process.
Please check "yes" to show that you have read and understand this statement.
YesNo
02
Select the option that describes your highest level of education.
Some High SchoolHigh School Diploma/GED CertificateSome CollegeAssociate's DegreeBachelor's DegreeMaster's DegreeDoctor of Philosophy
03
Have you successfully completed at least two classes in Electrical Technology or a closely related field, from an accredited Associate's degree program (or a career/technical education program)?
YesNo
04
The Jefferson Parish Personnel Department must verify all educational credentials. For College Education, you must provide your official college transcripts and/or original college diploma. For High School Education, you must provide your original high school diploma or transcript. If you are claiming any additional educational credits or licenses on your application, please submit original, official proof of those credentials as well. To expedite the hiring process, we suggest you begin the process of obtaining this information
IMMEDIATELY . For
college transcripts , the College or University may mail them to: Jefferson Parish Personnel Department Attn: Recruitment Division 200 Derbigny St., Suite 3100 Gretna, LA 70053 OR The College or University may email the official transcripts to jeffjobs@jeffparish.net. For
college and/or high school diplomas , the original, official diploma must be brought into one of the Personnel Offices. Failure to submit Official Transcripts/Diplomas will result in the rejection of your application. Please check "yes" to show that you have read and understand this statement.
YesNo
05
How many months and/or years of Paid work experience do you have in a
dispatching role (or similar role responsible for the dispatching of personnel) ?
NoneLess than 3 months3 months to less than 6 months6 months to less than 9 months9 months to less than 1 year1 year to less than 2 years2 years to less than 3 years3 years or more
06
How many months and/or years of Paid work experience do you have in a
customer service/relations role responsible for the receipt of complaints and service requests ?
NoneLess than 3 months3 months to less than 6 months6 months to less than 9 months9 months to less than 1 year1 year to less than 2 years2 years to less than 3 years3 years or more
07
Describe your Paid work experience in either:(i) a Dispatching role (or similar role responsible for the dispatching of personnel) OR (ii) a Customer Service/Relations role responsible for the receipt of complaints and service requests. Please be sure to include when and where this experience was obtained.
08
Did you work experience or coursework involve the use of computer software or computerized dispatcher systems?
YesNo
09
Describe where and when you obtained your work experience or coursework involving the use of computer software or computerized dispatcher systems.
Required Question
$24,948.00 Annually
Location :
East Bank - Jefferson Parish, LA
Job Type:
Permanent
Job Number:
1013-08A
Department:
Sewerage 3850
Opening Date:
08/30/2024
Closing Date:
Continuous
Jefferson Parish Civil Service is an Equal Opportunity Employer.Purpose of Announcement
EXAMINATION IS ANNOUNCED TO ESTABLISH AN EXISTING EMPLOYMENT LIST TO FILL THREE (3) CURRENT EAST JEFFERSON VACANCIES IN THE DEPARTMENT OF SEWERAGE AND FUTURE VACANCIES AS THEY OCCUR.Kind of Work
The purpose of this position is to receive complaints, entering complaints into the Parish Work Order System, and request for service from residents and businesses of Jefferson Parish after working hours, weekends, and holidays. Dispatches appropriate department service personnel to handle problems noted on the SCADA computer system. Dispatches appropriate department service personnel to various locations in response to complaints and requests for service. Performs computer monitoring of Public Works facilities to prevent or minimize public works emergencies and insure that all public works facilities are functioning properly and efficiently. Monitors the operation of machinery and equipment connected to and measured by the Parish's computerized SCADA system. Uses judgment in determining the proper department to be notified of alarms and alerts prompted by the SCADA computer monitoring system. Performs related work as required. Please note this position works on a rotating shift basis which involves day, night, weekend, and holiday schedules.Minimum Qualifications For Admission to Examination
Meets one of the following options:
I. Possession of a high school diploma or equivalent and responsible, paid work experience in: (i) a dispatching role (or similar role responsible for the dispatching of personnel) or (ii) a customer service/relations role responsible for the receipt of complaints and service requests.ORII. Successful completion of classes in an accredited Associate's degree program (or a career/technical education program) in electrical technology or closely related.
Note: Work experience or coursework must involve use of computer software or computerized dispatcher systems.Kind of Examination
(ENTRANCE AND PROMOTIONAL)
The examination may consist of a written test, a rating of training and experience, an oral panel interview or any combination thereof. Acceptable applicants will be notified of the time, date, and place of any assembled testing. Applicants must supply complete and accurate information concerning their training and experience including a detailed description of their work experience, the names and addresses of all previous employers and the dates of employment. The information is subject to verification and the Personnel Department reserves the right to determine the quality and quantity of education and experience claimed for credit.
JOB POSTING NO. 1013-08ADATE: 02/01/08RE-OPENED: 09/08/23AMENDED: 08/30/24
Applications may be filed online at OR either of the office addresses below:
Application Offices
East Jefferson: Room 206, 12221 Elmwood Park Blvd. Jefferson, LA 70123
West Jefferson: Suite 3100, 200 Derbigny St. Gretna, LA 70053
JEFFERSON PARISH CIVIL SERVICE BENEFITS
Vacation (Annual Leave)Employees accumulate one half day of paid vacation for every two weeks worked.Leave accrual rates increase with years of service. Any unused annual leave isusually paid upon separation from Parish Employment.
Sick LeaveEmployees accumulate one half day of paid sick leave for every two weeks worked.Sick leave is available for personal illness, injury or medical consultations.
HolidaysNine paid official holidays are observed, plus any holidays declared by Parish Officials.
Life InsuranceAll regular employees receive a life insurance policy equal to one year's salary.Extra insurance may be purchased.
Medical InsuranceAn HMO medical insurance plan is avalable for employees and theirdependents. Jefferson Parish pays 80% of the premium for employees and 50% ofthe premiums for dependents.
A Flexible Benefits PlanEmployees have the opportunity to save money by paying for healthinsurance and optional insurance with pre-tax dollars. A Flexible SavingsAccount for Medical Expenses and Dependent Care is also available.
RetirementMost regular employees belong to the Parochial Employees' RetirementSystem instead of the Social Security System. For employees hired afterJanuary 01, 2007, a pension calculated at 3% of salary per year of serviceis provided upon retirement at age 67 with 7 years of service, age 62 with10 years of service, or age 55 with 30 years of service.
Tenure PaymentEmployees are paid $25 per year of service in December of each year.Employees must have worked two years before the first check is paid.
Deferred Compensation Plan(457b plan)Similar to 401K programs, the 457b Deferred Plan allows employees to deferup to $14,000 of pretax income each year to supplement retirement savings.Pre-tax contributions can be cashed in upon retirement or termination withoutpenalty. This plan is provided by Nationwide Retirement Solutions 1-877-677-3678.
Special leaves of absence for military service, maternity leave, etc.may be granted in accordance with the Personnel Rules.
01
The supplemental questions are a very important first step in our screening process. Therefore, you are REQUIRED to complete these questions so that we may initially determine your eligibility for this position. A lack of detail and explanation in the supplemental questions and in your application may result in failure or disqualification for this position. This means you will be ineligible for further consideration in this recruitment process.
Please check "yes" to show that you have read and understand this statement.
YesNo
02
Select the option that describes your highest level of education.
Some High SchoolHigh School Diploma/GED CertificateSome CollegeAssociate's DegreeBachelor's DegreeMaster's DegreeDoctor of Philosophy
03
Have you successfully completed at least two classes in Electrical Technology or a closely related field, from an accredited Associate's degree program (or a career/technical education program)?
YesNo
04
The Jefferson Parish Personnel Department must verify all educational credentials. For College Education, you must provide your official college transcripts and/or original college diploma. For High School Education, you must provide your original high school diploma or transcript. If you are claiming any additional educational credits or licenses on your application, please submit original, official proof of those credentials as well. To expedite the hiring process, we suggest you begin the process of obtaining this information
IMMEDIATELY . For
college transcripts , the College or University may mail them to: Jefferson Parish Personnel Department Attn: Recruitment Division 200 Derbigny St., Suite 3100 Gretna, LA 70053 OR The College or University may email the official transcripts to jeffjobs@jeffparish.net. For
college and/or high school diplomas , the original, official diploma must be brought into one of the Personnel Offices. Failure to submit Official Transcripts/Diplomas will result in the rejection of your application. Please check "yes" to show that you have read and understand this statement.
YesNo
05
How many months and/or years of Paid work experience do you have in a
dispatching role (or similar role responsible for the dispatching of personnel) ?
NoneLess than 3 months3 months to less than 6 months6 months to less than 9 months9 months to less than 1 year1 year to less than 2 years2 years to less than 3 years3 years or more
06
How many months and/or years of Paid work experience do you have in a
customer service/relations role responsible for the receipt of complaints and service requests ?
NoneLess than 3 months3 months to less than 6 months6 months to less than 9 months9 months to less than 1 year1 year to less than 2 years2 years to less than 3 years3 years or more
07
Describe your Paid work experience in either:(i) a Dispatching role (or similar role responsible for the dispatching of personnel) OR (ii) a Customer Service/Relations role responsible for the receipt of complaints and service requests. Please be sure to include when and where this experience was obtained.
08
Did you work experience or coursework involve the use of computer software or computerized dispatcher systems?
YesNo
09
Describe where and when you obtained your work experience or coursework involving the use of computer software or computerized dispatcher systems.
Required Question