System Support Tech

Provide the initial technical phone support for all end users on hardware and software problems. Responsible for documenting each call in the Help Desk tracking system and prioritizing according to the severity of the problem. Will also be responsible for troubleshooting printers and telephones and ensure that all replacement components are ordered and documented. Assists in maintaining computer systems; installs and supports software/hardware applications and peripheral equipment; researches user's inquires and new technology; troubleshoots and resolves computer operating software/hardware problems and provides technical support as requested; communicates with vendors to resolve software/hardware issues; provides offsite support, training and technical advice to hospital employees and physicians. Staffs a centralized help desk to facilitate exchange of information and advices; implements solutions by creating a helpdesk trouble ticket and documents all information according to the standards set by the network administrator.

High School graduate or GED equivalent. Two year degree in Information Technology. Experience may substitute for two year degree. Two (2) years' experience in an IT related field. Two year degree in Information Technology may substitute for experience. Current A+ certification or obtained within six (6) months of hire. Any current or new employee with A+ Certification older than 3 years must be recertified within 3 months. (Comptia certifications include A+, Network+, or Security+). Installing, configuring, assembling and repairing computers, monitors and peripherals and other related hardware. Must be able to troubleshoot hardware and software issues in a timely manner. Must be able to communicate effectively with co-workers, subordinates, superiors, hospital staff and the general public.

Successful candidates will be subject to criminal background and drug screens.

EOE/AA/Females/Minorities/Veterans/Disabled