Insight Global
Intl IT Support Specialist (Costa Rica)
Insight Global, San Francisco, California, United States, 94199
The Opportunity:6sense is looking for an IT Support Specialist who is passionate about providing amazing customer experience while delivering outstanding technical support. You will be a customer service and support all-star player, working in a hybrid model while assisting our customers in the office via in-person walkup, support tickets, email, or chat as needed and remotely from home. You love building relationships, both with customers/business partners, and IT team members alike. You are passionate about IT end-user support and have a background in Mac/Windows software and hardware with provisioning/troubleshooting skills. Are hungry and self-motivated to learn enterprise IT from the ground up.
In this role, you will:Provide support remotely and in the office during normal business hours. Hybrid work model based in theater offices, we require 3 business days in the office and attendance to all company-wide events, off-sites, FKO, etc.Build and configure new hire laptopsProcess returned assets and prepare them for reuse/e-wasteHandle termination collections (full life cycle)Provision and track loaner systems with global asset management toolWork with employees to perform computer upgrades and migrationsProvide first-tier 1 support for AV issuesProvide support for large global meetings and eventsProvide tier 1 basic troubleshooting and root cause analysisManage ticket queue and all team slack channelsMaintain and create documentation/SOPWork with multiple cross-functional business partnersProvide VIP services for our Executive Staff/BoardSome heavy lifting is required
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal. com.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .2+ years experience in IT Support professional environmentSome experience with support ticket management and trackingStrong customer service, problem solving, and teamwork abilitiesOutstanding written/verbal communication and interpersonal skillsBasic knowledge of Mac OS, iOS, and Android (ACMT preferred)Basic knowledge of Windows 10Network fundamentals (laptop connectivity, VPN, printing)Familiar with Microsoft Office 365 Suite, Gsuite, IM systems and SSOBasic knowledge of audio/video troubleshooting and supportAbility to participate in a support schedule that may include after-hours and weekend support. The expectation is to work in a hybrid in-office model.Experience in providing technical support, and a love for solving problems.A high level of professionalism and passion for customer service.A focus on the details, including maintaining and updating IT documentation and procedures.An appreciation of the importance of asset inventory and how to maintain an organized Support team.A love of standardization and an understanding that consistency and adherence to best practices will help any organization scale.An understanding of Security awareness when guarding 6sense data.
In this role, you will:Provide support remotely and in the office during normal business hours. Hybrid work model based in theater offices, we require 3 business days in the office and attendance to all company-wide events, off-sites, FKO, etc.Build and configure new hire laptopsProcess returned assets and prepare them for reuse/e-wasteHandle termination collections (full life cycle)Provision and track loaner systems with global asset management toolWork with employees to perform computer upgrades and migrationsProvide first-tier 1 support for AV issuesProvide support for large global meetings and eventsProvide tier 1 basic troubleshooting and root cause analysisManage ticket queue and all team slack channelsMaintain and create documentation/SOPWork with multiple cross-functional business partnersProvide VIP services for our Executive Staff/BoardSome heavy lifting is required
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal. com.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .2+ years experience in IT Support professional environmentSome experience with support ticket management and trackingStrong customer service, problem solving, and teamwork abilitiesOutstanding written/verbal communication and interpersonal skillsBasic knowledge of Mac OS, iOS, and Android (ACMT preferred)Basic knowledge of Windows 10Network fundamentals (laptop connectivity, VPN, printing)Familiar with Microsoft Office 365 Suite, Gsuite, IM systems and SSOBasic knowledge of audio/video troubleshooting and supportAbility to participate in a support schedule that may include after-hours and weekend support. The expectation is to work in a hybrid in-office model.Experience in providing technical support, and a love for solving problems.A high level of professionalism and passion for customer service.A focus on the details, including maintaining and updating IT documentation and procedures.An appreciation of the importance of asset inventory and how to maintain an organized Support team.A love of standardization and an understanding that consistency and adherence to best practices will help any organization scale.An understanding of Security awareness when guarding 6sense data.