Tata Consultancy Services
Desktop Support Executive
Tata Consultancy Services, Hoffman Estates, Illinois, us, 60179
Technical/Functional Skills
Infrastructural support to the end user clientsby responding to all incoming service requests/incidents for PCs/laptops. Theindividual will support, install, and fix PCs, laptops, printers, scanners,mobile devices, and other computer assets in an organization.
Updating ticket on IT service managementtool with proper work notes.
Experience Required
+5 Years
Roles & Responsibilities
Deskside Management, Touch Support, LocalIT, Imaging, O365 Support, Investigate and troubleshoot software and desktopissues.•Provided all desktop, laptop, printer,and proprietary software support and administrative functions to supportdesktop user issues.•Remote support & troubleshooting ofend user issues•Windows OS, MacBook support•Zscaler troubleshooting
#LI-C
Infrastructural support to the end user clientsby responding to all incoming service requests/incidents for PCs/laptops. Theindividual will support, install, and fix PCs, laptops, printers, scanners,mobile devices, and other computer assets in an organization.
Updating ticket on IT service managementtool with proper work notes.
Experience Required
+5 Years
Roles & Responsibilities
Deskside Management, Touch Support, LocalIT, Imaging, O365 Support, Investigate and troubleshoot software and desktopissues.•Provided all desktop, laptop, printer,and proprietary software support and administrative functions to supportdesktop user issues.•Remote support & troubleshooting ofend user issues•Windows OS, MacBook support•Zscaler troubleshooting
#LI-C