Boutique Director - Miami Design District

Miami, FL, USPermanentThe story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.At Richemont Americas, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.BOUTIQUE DIRECTORCARTIER | MIAMI DESIGN DISTRICTJob MissionThe Boutique Director leads and elevates the team to provide exceptional experiences for all clients – achieving or exceeding the boutique's sales goals. The Boutique Director inspires their team and others to cultivate each client encounter into an ongoing, trusting relationship that will continue to drive the Cartier legacy.Key ResponsibilitiesBusiness Acumen & Commercial PerformanceInitiate and lead the implementation of growth strategy plansDrive changes by developing sustainable and agile business strategiesCommunicate local market and competitor strategies; identify and target ways of driving business and staying ahead of competition through our own values, products, tools, and resourcesProactively identify business challenges and create realistic solutions and measurable success goalsDrive sales and care service teams to consistently achieve or exceed sales targets and KPIsMaster expertise of the boutique business and assess local market opportunities to implement a proactive and effective sales strategyNext level business acumen, able to see deep rooted causes, and assess/action as neededEffectively ideate and act as a thoughtful partner (Corporate level) and lead change to ensure we are the pioneers amongst our competitionLeader in the Region and market; partner on Retail projects and act as an expert to drive awareness on a variety of commercial topicsCommunicates a compelling vision and inspires others to deliver resultsBuild high performing teams through strategic and discerning talent evaluations and planningHave a strong pulse on the team and lead a culture of performance managementIdentify development plans to stimulate growth and curate individual career succession plansArticulate clarity of purpose and inspire team toward a shared vision; lead through inclusivity to build right cultureResiliency: maintain a level of optimism and energy when faced with setbacks or significant challenges; conceptualize and action new creative solutionsDemonstrate managerial courage and communication savviness to inspire the team to perform at a high levelHighly skilled in productively managing difficult and complex interpersonal situationsComfortable standing alone in making difficult decisions along with the discernment to raise key issues for partners to help solveAnticipate and adapt to changing priorities, realigning focus for themselves and leadership team to achieve desired resultsStrong and highly developed business acumen to successfully forecast future talent needs to meet Cartier’s strategic objectives; act to build these capabilitiesLeadership confidence in making the decision on when to demonstrate versus influence and inspireElevated leadership presence across the Network and within the region; strong ability to partner with corporate stakeholders and drive or support Network initiativesProactively initiate, develop, and lead the boutique client development visionRole model developing and sustaining exceptional client relationships through personal expertise and savoir-faireInfluence and develop teams to create and celebrate innovative memorable moments for our clients and boutique visitorsDrive a culture of client centricity and influence the team to differentiate between a transaction mindset versus a client relationship mindsetConfidence in leading others, participate and collaborate with Maison partners in high visibility events (various HJ events, opening of boutiques, bespoke VIP events)Master of client discovery; partner with Client Development leaders to bring new ideas and initiativesAnticipate and pivot to changing client priorities, realigning efforts for themselves and others to achieve desired outcomesExpert in local prestige market; share best practices around introducing new Prestige relationships across the MaisonCultivate current Prestige Partnerships and proactively identify strategies to increase Prestige sales within the boutiqueAgility and Growth CapabilityContinually finds ways to contribute to SuccessStrategize with all Corporate departments (e.g., Commercial, Merchandising, Marketing, etc.) to effectively communicate key messages, business opportunities, and needsPromote and champion change as a positive and necessary part of the boutique’s success at the individual and group levelMaster at anticipating business needs; proactively activate plans to minimize disruptionsChallenge established practices and leverage leadership filter to reduce boutique “noise” and business disruptionsIdentify a holistic/360 approach to change, considering processes, mindsets, and behaviorsManage and coach difficult situations and resistance to change to bring about positive resultsElevated self-awarenessProactively source and implement feedback from various sources; ability to effectively share feedback upwardsExhibit professional maturity and strong emotional intelligenceExpert in proactively identifying the root cause of an issue; leverage multiple sources of data to create sustainable solutionsWork with leaders and cross-functional partners across all levels successfully within and outside of the boutiqueOperational ExcellenceInfluence continuous operational improvements and adapt the boutique business model to the client journeysEnsure all leaders consistently coach to proper execution of all procedures / compliance (ex. sales / finance procedures and cash management, security, and safety procedures, etc.)Ensure successful inventory managementOptimize boutique controllable operating expenses and effective budget oversightDevelop clear actions to constantly improve the overall boutique operations and flows in order to improve the client experiencePromote a “continuous improvement mindset” by creating the conditions to collect feedback from the team on pain points and brainstorming on possible solutionsSkilled in operational processes and technologically savvy with company tools and applicationsPromote knowledge, adoption, and accountability of tools in an effective wayAmbassadorship and Maison ImageAct as Maison ambassador and uphold boutique imageEmbrace the true value of the Maison DNA and lead by examplePartner appropriately within boutique team and Corporate to ensure that the boutique meets Cartier standards through regular maintenance and cleaningOpportunity to promote Maison’s heritage, products, and employer of choice in all external interactions including social mediaQualificationsEducationBachelor’s degree in a related field is a plusAdditional language skills are a plusIndustry experience7 to 10 years of management, especially in luxury retail or hospitalityRequired experience in leading leaders and managing direct reportsTechnical skills / abilitiesMS Office experience required; SAP knowledge preferredExperience leading complex business environments or projects (i.e., multi-level locations, opening a boutique, leading HJ events)Personal skillsMust be available to work retail hours (including evenings and weekends), overnight travel for trainings, client events, and other business events as neededAbility to work in a fast-paced, evolving environmentExcellent analytical, organizational, and interpersonal communication skills are requiredStrong understanding of client service needs and priorities (internal and external)Strong attention to detail with the ability to handle multiple tasks simultaneously with accuracy and precisionCollaborative approach with ability to foster a positive and inclusive work environmentAbility to motivate and inspire others, and instill trustProactive approach to analyzing business and human resource needsRichemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.We Offer –We care about our associates’ health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change. At Richemont, We Craft the Future!Richemont owns several of the world's leading companies in the field of luxury goods, with particular strengths in jewellery, watches and writing instruments. Cartier joined the Group in 1988.

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