Zifo
Delivery Manager - Life Science
Zifo, Emeryville, California, United States, 94608
The Informatics Delivery Manager (DM) is primarily accountable for fulfilling all contractual obligations for Zifo related to our customer engagements. This role is the realization of the 'one hand to shake' concept that would allow both the customers as well as the internal Zifo stakeholders to work with one primary point of contact for all there servicing needs for the specific engagement. The DM will provide strategic and technical leadership, as well as the consulting and program / project management skills required to analyze customer needs and opportunities to ensure Zifo successfully delivers a solution meeting the customer objectives and goals.
RequirementsResponsibilities
Overall accountability for the successful delivery of all projects and Zifo services in the engagement and ensure all service delivery contractual obligations are metGovern Project Health by using metrics-based health checks, perform Corrective and Preventive actions for any deviations, do follow-ups and follow throughsChair Engagement Steering committee and other operational meetings including senior leadership from the customer and Zifo. Track action items, monitor and report their progress periodicallyConceive and implement engagement improvement plans from service delivery improvement/optimization perspectiveDevise and implement continuous improvement plans, ensuring there are mutual gains for both the customer and ZifoOversee engagement operations such as staffing, invoicing compliance, contract renewals, managing resource movementsCustomer Relationship Management - establish and nurture customer relationship across all levels with the objective of improving overall customer maturity across all customer segments that are servicedCSAT assessment and management by implementing focused improvement plansContribute to Business Development - Perform Account Mining, Support RFP/PursuitsPeople Management - Provide performance feedback on Zifo resources to the line managersProvide strategic project and program management consultative guidance to customers by proactively identifying business and/or technical challenges or opportunities for improvementsBring in though leadership to the customer engagements by offering proactive insights into industrial trendsManage, motivate, and mentor cross-functional and enterprise project teams across the globeEnsure seamless experience for the customers while dealing with the various Zifo services teams across geographiesResolve any conflicts between the Zifo service lines keeping the customer interests as the priorityFunction as the first point of escalation from Zifo and provide timely and effective resolution in addition to doing a retrospective to address the root causesRequired SkillsR&D Informatics SkillsPrior experience in Pharmaceutical or Biotech Research and Development industryUnderstanding of Drug Discovery & Development processesAn Independent, Self-Motivated & Results driven mentalityWillingness & ability to acquire quickly new Technical Skills & Business PrinciplesWorking experience with Productivity tools such as VISIO, Excel, PowerPoint, Word, Microsoft ProjectAnalytical mindset and ability to thrive in ambiguitiesOutstanding communication skills both written and verbalExperience is making impactful presentations to D+ and C-Suite audiencesProgram Management skillsManaging a portfolio of projectsCoordinating strategic road mappingResource & Effort PlanningProject Planning & SchedulingScope & Time ManagementVendor ManagementRisk AssessmentCost/Benefit AnalysisQualificationsBachelor's/Master's degree or equivalent in Management or Life Sciences or IT field is mandatoryMinimum 10 years of experience as a Business Technology Consultant/Project ManagerMinimum 8 years of experience working with Customer/Client focused delivery model & Global solution deployment, preferably in the pharmaceutical /Life sciences industryActive PMP / PgMP/Prince2 CertificationExperienced in managing large customer engagements ($5M+ revenue / 50+ global team) that have multiple services being offered by the provider organizationExpert in Project Management, SDLC types, people managementFamiliar with the global delivery model and have experience working with multidisciplinary teams located across varies geographiesConsultative capabilities to convert business problems to opportunitiesFlexible in handling tactical issues as well as possess ability to think strategicallyExpert in crisis/problem management and willingness to get hands on to expedite problem resolutionFunction as a coach to the teams to improve collaboration and outcomesPossessing innovative mindset and have an eye for continuous improvementExperienced in managing large & concurrent projects/programsA successful Zifo-ite is
Independent, Self-Motivated & Results drivenWilling & able to quickly acquire new Technical Skills & Business PrinciplesA critical thinker who possesses logical reasoningCurious and always looking for creative solutions to complex problems
Benefits
CURIOSITY DRIVEN, SCIENCE FOCUSED, EMPLOYEE BUILT. Our culture is unlike any other, one where we debate, challenge ourselves, and interact with all alike. We are a curious bunch, characterized by our passion to learn and spirit of teamwork. Zifo is a global R&D solutions provider focused on the industries of Pharma, Biotech, Manufacturing QC, Medical Devices, specialty chemicals and other research-based organizations. Our team's knowledge of science and expertise in technology help Zifo better serve our customers around the globe, including 7 of the Top 10 Biopharma companies.
We look for Science - Biotechnology, Pharmaceutical Technology, Biomedical Engineering, Microbiology etc. We possess scientific and technical knowledge and bear professional and personal goals. While we have a "no doors" policy to promote free access within, we do have a tough door to walk in. We search with a two-point agenda - technical competency and cultural adaptability.
We offer a competitive compensation package including accrued vacation, medical, dental, vision, 401k with company matching, life insurance, and flexible spending accounts.
If you share these sentiments and are prepared for the atypical, then Zifo is your calling!
Zifo is an equal opportunity employer, and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
RequirementsResponsibilities
Overall accountability for the successful delivery of all projects and Zifo services in the engagement and ensure all service delivery contractual obligations are metGovern Project Health by using metrics-based health checks, perform Corrective and Preventive actions for any deviations, do follow-ups and follow throughsChair Engagement Steering committee and other operational meetings including senior leadership from the customer and Zifo. Track action items, monitor and report their progress periodicallyConceive and implement engagement improvement plans from service delivery improvement/optimization perspectiveDevise and implement continuous improvement plans, ensuring there are mutual gains for both the customer and ZifoOversee engagement operations such as staffing, invoicing compliance, contract renewals, managing resource movementsCustomer Relationship Management - establish and nurture customer relationship across all levels with the objective of improving overall customer maturity across all customer segments that are servicedCSAT assessment and management by implementing focused improvement plansContribute to Business Development - Perform Account Mining, Support RFP/PursuitsPeople Management - Provide performance feedback on Zifo resources to the line managersProvide strategic project and program management consultative guidance to customers by proactively identifying business and/or technical challenges or opportunities for improvementsBring in though leadership to the customer engagements by offering proactive insights into industrial trendsManage, motivate, and mentor cross-functional and enterprise project teams across the globeEnsure seamless experience for the customers while dealing with the various Zifo services teams across geographiesResolve any conflicts between the Zifo service lines keeping the customer interests as the priorityFunction as the first point of escalation from Zifo and provide timely and effective resolution in addition to doing a retrospective to address the root causesRequired SkillsR&D Informatics SkillsPrior experience in Pharmaceutical or Biotech Research and Development industryUnderstanding of Drug Discovery & Development processesAn Independent, Self-Motivated & Results driven mentalityWillingness & ability to acquire quickly new Technical Skills & Business PrinciplesWorking experience with Productivity tools such as VISIO, Excel, PowerPoint, Word, Microsoft ProjectAnalytical mindset and ability to thrive in ambiguitiesOutstanding communication skills both written and verbalExperience is making impactful presentations to D+ and C-Suite audiencesProgram Management skillsManaging a portfolio of projectsCoordinating strategic road mappingResource & Effort PlanningProject Planning & SchedulingScope & Time ManagementVendor ManagementRisk AssessmentCost/Benefit AnalysisQualificationsBachelor's/Master's degree or equivalent in Management or Life Sciences or IT field is mandatoryMinimum 10 years of experience as a Business Technology Consultant/Project ManagerMinimum 8 years of experience working with Customer/Client focused delivery model & Global solution deployment, preferably in the pharmaceutical /Life sciences industryActive PMP / PgMP/Prince2 CertificationExperienced in managing large customer engagements ($5M+ revenue / 50+ global team) that have multiple services being offered by the provider organizationExpert in Project Management, SDLC types, people managementFamiliar with the global delivery model and have experience working with multidisciplinary teams located across varies geographiesConsultative capabilities to convert business problems to opportunitiesFlexible in handling tactical issues as well as possess ability to think strategicallyExpert in crisis/problem management and willingness to get hands on to expedite problem resolutionFunction as a coach to the teams to improve collaboration and outcomesPossessing innovative mindset and have an eye for continuous improvementExperienced in managing large & concurrent projects/programsA successful Zifo-ite is
Independent, Self-Motivated & Results drivenWilling & able to quickly acquire new Technical Skills & Business PrinciplesA critical thinker who possesses logical reasoningCurious and always looking for creative solutions to complex problems
Benefits
CURIOSITY DRIVEN, SCIENCE FOCUSED, EMPLOYEE BUILT. Our culture is unlike any other, one where we debate, challenge ourselves, and interact with all alike. We are a curious bunch, characterized by our passion to learn and spirit of teamwork. Zifo is a global R&D solutions provider focused on the industries of Pharma, Biotech, Manufacturing QC, Medical Devices, specialty chemicals and other research-based organizations. Our team's knowledge of science and expertise in technology help Zifo better serve our customers around the globe, including 7 of the Top 10 Biopharma companies.
We look for Science - Biotechnology, Pharmaceutical Technology, Biomedical Engineering, Microbiology etc. We possess scientific and technical knowledge and bear professional and personal goals. While we have a "no doors" policy to promote free access within, we do have a tough door to walk in. We search with a two-point agenda - technical competency and cultural adaptability.
We offer a competitive compensation package including accrued vacation, medical, dental, vision, 401k with company matching, life insurance, and flexible spending accounts.
If you share these sentiments and are prepared for the atypical, then Zifo is your calling!
Zifo is an equal opportunity employer, and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.