Four Seasons Hotels Limited
Director of Rooms
Four Seasons Hotels Limited, Houston, Texas, United States, 77246
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:A lone star welcome in the country's capital of southern cool. We can't wait to welcome you to Houston, the country's capital of southern cool, where urban sophistication meets bold Texas hospitality. Gather where business deals get done, friends and family reconnect and celebrities and athletes make their home. After a day exploring our city, unwind at our rooftop pool oasis, enjoy the ultimate in entertainment at our Topgolf Swing Suites, indulge and pamper at The Spa and our Krigler perfumery boutique and savour flavourful dishes from Chef Partner Richard Sandoval at Toro Toro and Bayou & Bottle.
BASIC PURPOSE:
The Director of Rooms oversees the Rooms Division (Front Desk and Housekeeping) The Director of Rooms ensures that standards are met, guests and employees are satisfied, and problems are promptly resolved. Take actions that maximize the profit of the division. Ensure adherence to the hotel's standards, policies and procedures. The Director of Rooms has strong leadership, interpersonal, and analytical skills, can prioritize and adapt to the operation's changing needs, a solid work ethic, good business acumen, and a passion for service.
ESSENTIAL FUNCTIONS:
Directly supervises the Department Heads in the departments named above. Ensures thorough communications and follow-up on any problems, guest or employee requests or special requirements, and hotel initiatives. Interviews and trains the staff. Conducts Performance Evaluations and disciplines staff when needed. Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Will resolve complaints in person, by phone, or through written messages. Develops relationships with return guests, group contacts, and other guests to provide personalized service. Assures that the financial goals of the division and the hotel are being met. Monitors and controls labor and other divisional expenses such as supplies and equipment. Works closely with Reservations, Sales, and the Front Office to maximize rate, occupancy, and total revenue. Assists in preparing business forecasts. Prepares Annual Budget for the division. Review and monitor staff schedules in all Rooms Division departments. Monitors their activities to ensure standards are met, staff is supported, and guest needs are met. Routinely inspects all areas of responsibility in the Rooms Division. Maintains close relationships with retail tenants and concessions to meet revenue and expense targets. Makes suggestions to improve revenue, reduce cost, and increase guest satisfaction. Assures that Four Seasons Service and Culture standards are being met. Manages in a way that supports Four Seasons' Mission and Philosophy. Supports and creates programs and initiatives that encourage employee development, training, and career growth within the Rooms Division. Plays an active role in the Planning Committee. Engaged along with other Planning Committee members in long-range planning for the hotel. Takes action in all hotel guests' and employees' safety, security, satisfaction, and well-being matters. Responds swiftly and effectively in any hotel emergency or safety situation. Complies with Four Seasons' Category One and Category Two Work Rules and Standards of Conduct as outlined in EmPact. Works harmoniously and professionally with co-workers and supervisors.
KNOWLEDGE AND SKILLS:
Education:College degree preferred.Experience:
Five to seven years of experience in luxury hotel/resort operations management positions.Skills and Abilities:
Excellent knowledge of all aspects of Rooms Division Operations.Strong leadership and interpersonal skills.Excellent guest service and problem-resolution skills.Flexibility to meet the demands of a 24-hour operation.Strong organizational skills, ability to operate computer equipment, and excellent Excel and Computer Skills.Solid interpersonal and relationship-building skills to work with cross-functional teams. Apply an ethical approach to influence the outcome of situations and serve as a role model for others by demonstrating appropriate business conduct and ethical principles.Excellent personal presentation and interpersonal skills.Ability to multi-task in a high-volume and demanding environment.
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:A lone star welcome in the country's capital of southern cool. We can't wait to welcome you to Houston, the country's capital of southern cool, where urban sophistication meets bold Texas hospitality. Gather where business deals get done, friends and family reconnect and celebrities and athletes make their home. After a day exploring our city, unwind at our rooftop pool oasis, enjoy the ultimate in entertainment at our Topgolf Swing Suites, indulge and pamper at The Spa and our Krigler perfumery boutique and savour flavourful dishes from Chef Partner Richard Sandoval at Toro Toro and Bayou & Bottle.
BASIC PURPOSE:
The Director of Rooms oversees the Rooms Division (Front Desk and Housekeeping) The Director of Rooms ensures that standards are met, guests and employees are satisfied, and problems are promptly resolved. Take actions that maximize the profit of the division. Ensure adherence to the hotel's standards, policies and procedures. The Director of Rooms has strong leadership, interpersonal, and analytical skills, can prioritize and adapt to the operation's changing needs, a solid work ethic, good business acumen, and a passion for service.
ESSENTIAL FUNCTIONS:
Directly supervises the Department Heads in the departments named above. Ensures thorough communications and follow-up on any problems, guest or employee requests or special requirements, and hotel initiatives. Interviews and trains the staff. Conducts Performance Evaluations and disciplines staff when needed. Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Will resolve complaints in person, by phone, or through written messages. Develops relationships with return guests, group contacts, and other guests to provide personalized service. Assures that the financial goals of the division and the hotel are being met. Monitors and controls labor and other divisional expenses such as supplies and equipment. Works closely with Reservations, Sales, and the Front Office to maximize rate, occupancy, and total revenue. Assists in preparing business forecasts. Prepares Annual Budget for the division. Review and monitor staff schedules in all Rooms Division departments. Monitors their activities to ensure standards are met, staff is supported, and guest needs are met. Routinely inspects all areas of responsibility in the Rooms Division. Maintains close relationships with retail tenants and concessions to meet revenue and expense targets. Makes suggestions to improve revenue, reduce cost, and increase guest satisfaction. Assures that Four Seasons Service and Culture standards are being met. Manages in a way that supports Four Seasons' Mission and Philosophy. Supports and creates programs and initiatives that encourage employee development, training, and career growth within the Rooms Division. Plays an active role in the Planning Committee. Engaged along with other Planning Committee members in long-range planning for the hotel. Takes action in all hotel guests' and employees' safety, security, satisfaction, and well-being matters. Responds swiftly and effectively in any hotel emergency or safety situation. Complies with Four Seasons' Category One and Category Two Work Rules and Standards of Conduct as outlined in EmPact. Works harmoniously and professionally with co-workers and supervisors.
KNOWLEDGE AND SKILLS:
Education:College degree preferred.Experience:
Five to seven years of experience in luxury hotel/resort operations management positions.Skills and Abilities:
Excellent knowledge of all aspects of Rooms Division Operations.Strong leadership and interpersonal skills.Excellent guest service and problem-resolution skills.Flexibility to meet the demands of a 24-hour operation.Strong organizational skills, ability to operate computer equipment, and excellent Excel and Computer Skills.Solid interpersonal and relationship-building skills to work with cross-functional teams. Apply an ethical approach to influence the outcome of situations and serve as a role model for others by demonstrating appropriate business conduct and ethical principles.Excellent personal presentation and interpersonal skills.Ability to multi-task in a high-volume and demanding environment.
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf