Beacon Hill Staffing Group
Customer Service Director
Beacon Hill Staffing Group, Saint Paul, Minnesota, United States, 55130
Position Summary Beacon's Hill's client based in Saint Paul, MN is looking for a Customer Success Manager who will lead their Customer Support and Design teams, while driving customer satisfaction and fostering long-term relationships. The ideal candidate will be instrumental in overseeing customer support operations, leading marketing strategies, and supporting sales efforts to achieve business goals. This individual's strategic mindset and leadership will guide teams to deliver outstanding customer experiences and contribute to growth. This position is direct-hire role with expectations of being fulltime onsite based in Saint Paul, MN. Key Responsibilities
Customer Support
Manage the Customer Support Team, overseeing onboarding of new customers and order entry.Collaborate with the Operations Leader to ensure timely delivery, manage capacity, and address production and delivery challenges.Handle escalated customer complaints and provide effective solutions.
Leadership
Embody and promote company values and vision.Communicate frequently with your team, set clear expectations, and ensure accountability.Develop and execute departmental and company plans to drive team performance.
Marketing
Lead the in-house Design Team and outsourced contractors to support marketing and revenue growth.Oversee brand activities, including social media, web, email campaigns, direct mail, and customer art proofs.
Sales Support
Conduct outreach emails and calls, engage with warm leads and current customers, and participate in trade shows.Collaborate with the President to enhance the sales process and assist in closing deals.
Strategic Growth
Work with the President, Operations, and Finance Leaders to drive growth through strategic and tactical initiatives.
What You'll Bring
Exceptional communication skills with a talent for building and maintaining positive business relationships.Proven experience in managing and training teams to meet high standards.Strategic mindset with the ability to analyze customer behavior and identify improvement opportunities.Preferred degree in communications, marketing, or a related field.Understanding of P&L and financial decision-making to maintain profitability.
Responsibilities
Foster strong, long-term customer relationships.Drive customer retention, reduce churn, and enhance satisfaction.Set and achieve client retention goals.Analyze customer behavior and preferences to identify improvement opportunities.
Requirements and Skills
Excellent communication skills and ability to manage multiple tasks in a fast-paced environment.Strong organizational skills and personal accountability.Experience in managing teams and adhering to company standards.Detail-oriented with strong analytical skills.3+ years of experience as a Customer Service Manager or higher.
Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply. If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/ Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records. Company Profile: Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement. Our niche brands offer a comple e suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs. Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.beaconhillstaffing.com . We look forward to working with you. Beacon Hill. Employing the Future (TM)
Customer Support
Manage the Customer Support Team, overseeing onboarding of new customers and order entry.Collaborate with the Operations Leader to ensure timely delivery, manage capacity, and address production and delivery challenges.Handle escalated customer complaints and provide effective solutions.
Leadership
Embody and promote company values and vision.Communicate frequently with your team, set clear expectations, and ensure accountability.Develop and execute departmental and company plans to drive team performance.
Marketing
Lead the in-house Design Team and outsourced contractors to support marketing and revenue growth.Oversee brand activities, including social media, web, email campaigns, direct mail, and customer art proofs.
Sales Support
Conduct outreach emails and calls, engage with warm leads and current customers, and participate in trade shows.Collaborate with the President to enhance the sales process and assist in closing deals.
Strategic Growth
Work with the President, Operations, and Finance Leaders to drive growth through strategic and tactical initiatives.
What You'll Bring
Exceptional communication skills with a talent for building and maintaining positive business relationships.Proven experience in managing and training teams to meet high standards.Strategic mindset with the ability to analyze customer behavior and identify improvement opportunities.Preferred degree in communications, marketing, or a related field.Understanding of P&L and financial decision-making to maintain profitability.
Responsibilities
Foster strong, long-term customer relationships.Drive customer retention, reduce churn, and enhance satisfaction.Set and achieve client retention goals.Analyze customer behavior and preferences to identify improvement opportunities.
Requirements and Skills
Excellent communication skills and ability to manage multiple tasks in a fast-paced environment.Strong organizational skills and personal accountability.Experience in managing teams and adhering to company standards.Detail-oriented with strong analytical skills.3+ years of experience as a Customer Service Manager or higher.
Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply. If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/ Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records. Company Profile: Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement. Our niche brands offer a comple e suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs. Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.beaconhillstaffing.com . We look forward to working with you. Beacon Hill. Employing the Future (TM)