North Oaks Medical Center
LAB CLINICAL MANAGER - LAB
North Oaks Medical Center, Hammond, Louisiana, United States, 70403
Status: Full Time
Shift: Monday-Friday Day shift. However, hours may vary to meet departmental needs.
Exempt: Yes
Summary:
JOB SUMMARY:
In cooperation with the Laboratory Director ensures the effective and efficient operation of the Laboratory by managing and coordinating the people and processes for: blood bank, chemistry, coagulation, hematology, microbiology, molecular testing, serology, urinalysis, anatomical pathology, and customer support.
Other information:
Experience, Knowledge and Skill
A. Previous Experience Required:• Thorough knowledge of clinical laboratory operations• Progressive leadership/management experience over the previous 5+ years• Ability to function independently and as a member of a team; motivate people to achieve excellence; work with multiple leadership and staffing levels to achieve management goals.• Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.• Ability to train personnel on performance standards and practices.• Ability to organize, prioritize, and problem-solve• Ability to use good judgment and decision-making and respond calmly and effectively in stressful situations• Proficient in Microsoft Office (Word, Excel, PowerPoint and OneNote)
B. Specialized or Technical Education Required:• Bachelor's degree from an accredited program in medical laboratory science required• Master's degree in healthcare administration or business administration preferred.• Must be currently licensed in Louisiana as a Clinical Laboratory Scientist. Required to maintain licensure throughout term of employment.• Certified as CLS(ASCP) or MT(ASCP) or equivalent
.C. Manual or Physical Skill Required:• For insurance purposes, must be 25 years of age or older for driving North Oaks Health System's vehicles.• Physical Effort Required/Physical Demands:
Strength: Light
Push: Occasionally
Pull: Occasionally
Carry: Occasionally
Lift: Occasionally
Sit: Frequently
Stand: Occasionally
Walk: Occasionally:
Work Complexities
A. Complexity and Difficulty of Work:
The successful candidate must be able to handle multiple projects, determine task priorities and self-direct their work and that of those they oversee. Time management skills are also required. Position involves independent critical thinking skills and initiative in problem identification and resolution.
B. Seriousness of Errors
When involved in any activity that directly affects patient care, errors cannot be tolerated. All other activities require attention to detail and a focus that minimizes errors or development of processes that eliminate error potential.
Working Conditions
A. Hazards:
Potential for exposure to hazardous chemicals including carcinogens [All working reagents containing hazardous materials are listed in detail in the Safety Data Sheets (SDS) manual. The incumbent is responsible for a working knowledge of this information.]Potential for exposure to biohazardous materialsMay be exposed to low levels of radiation including laser light and electrical hazardsB. Adverse Working Conditions:
High stress positionPotential for prolonged periods of standing and walking
Contacts
A. Contacts with Customers, the General Public or Other Companies
Projects a professional image through excellent interpersonal skills and courteous communication with vendors, other medical and non-medical personnel, patients, and family.
B. Contacts with Other Departments
Projects a professional image through excellent interpersonal skills and courteous communication with health system colleagues. Coordinates activities with nursing/medical staff on issues which impact laboratory services.
Responsibilities:
A. Responsibility for the safety of others: Yes
B. Responsibility for Company Funds or Property; Yes
C. Responsibility for Confidential Information: Yes with HIPAA compliance required
D. Responsibility for Performance of Work without immediate supervisor: Yes
E. Responsibility for the Supervision of Others:
Directly manages Supervisors and Lead Techs in the areas of Blood Bank, Chemistry, Hematology/Coagulation/Urinalysis, and Microbiology/Serology/Molecular. Indirect oversight of technical staff in those assigned Laboratory sections.
Responsibilities:Manage the administrative, fiscal, and technical activities of assigned Laboratory sections to assure the efficient operation of the clinical laboratory.Ensure adequate staff are scheduled for assigned areas to provide services efficiently including staff flexing according to volume demands.Manage recruitment, selection, training/orientation, competency assessment, assignment, guidance and supervision of all assigned staff. Develop performance standards and monitor productivity with recommendations for any applicable personnel actions. In accordance with organization policies, monitor and review the performance of assigned employees. Arrange for or conduct in-service education for staff as needed. Manage employee growth and development through coaching, counseling, and corrective actions. Ensure employee orientation records, annual competency and continuing education records are compliant with all applicable accreditation/certification standards and regulations.Maintain comprehensive knowledge of organization and department policies and procedures. Promote consistent interpretation and compliance. Update employees regarding changes on a timely basis.Ensure assigned Laboratory sections are in continuous readiness for regulating agency inspections and accreditation from agencies such as the Joint Commission (JC) and the College of American Pathologists (CAP).Remain knowledgeable on current federal, state, and local laws, accreditation standards (e.g., CAP and Joint Commission), and regulatory agency requirements (e.g., OSHA) for the assigned areas of responsibility. Collaborates with the Laboratory Regulatory Analyst to ensure assigned Laboratory sections are in continuous readiness and consistently compliant with requirements.Ensure section facilities and equipment are maintained in a condition that promotes efficiency, health, comfort and safety of patients and staff. Approve requisitions for purchase of equipment and supplies within specified guidelines.Plan for use of space, purchases of new/replacement equipment, and use of outside services. Assist in the justification and evaluation of equipment and supplies ensuring adherence to budget constraints.Plan, develop, implement, and oversee section-specific strategies, workflows, and improvement tactics to effectively provide high quality services while efficiently using resources.Identify strategies and lead tactics towards unit cost reduction, quality improvement and overall lab productivity growth in collaboration with the Laboratory Director and Laboratory leadership team.Ensure the systematic assessment and implementation of quality, safety, and performance improvement initiatives as part of a department quality management system. Design and implement reengineering and continuous performance improvement initiatives.Collaborate with the Laboratory Regulatory Analyst to develop and implement metrics to ensure operations are meeting service and quality objectives. Ensure metrics used reflect laboratory industry best practice benchmarks whenever possible.Determine needs, identify costs, and develop justification as part of providing input to developing operating and capital budgets for assigned areas.Conduct final review and approve payroll for personnel in the assigned Laboratory sections.Monitor and ensure completion of actions determined for response, resolution, and/or mitigation of complaints, incidents, accidents and/or occurrence reports.Act as liaison between staff and department management team, hospital administration and medical staff as needed to promote efficient operations that meet their service needs.Distribute all pertinent information to staff as received from laboratory management and other hospital departments.Maintain appropriate working knowledge of hospital/department software and other digital systems.Attend and participate in meetings (administrative, departmental, in-service, etc.) as necessary. Represent the department at conferences and working committees as directed.20. Maintain professional growth and development through literature, seminars, conferences and professional affiliations.
Serve as a backup to the Laboratory Director and Pretesting Lab Manager.22. Assist in all aspects of emergency response. May be required to work other shifts, weekends and holidays as assigned.
Follows North Oaks Health System's Compliance Programs and Federal and State Regulatory guidelines.
Perform other duties as required or requested by the Director or designee
Shift: Monday-Friday Day shift. However, hours may vary to meet departmental needs.
Exempt: Yes
Summary:
JOB SUMMARY:
In cooperation with the Laboratory Director ensures the effective and efficient operation of the Laboratory by managing and coordinating the people and processes for: blood bank, chemistry, coagulation, hematology, microbiology, molecular testing, serology, urinalysis, anatomical pathology, and customer support.
Other information:
Experience, Knowledge and Skill
A. Previous Experience Required:• Thorough knowledge of clinical laboratory operations• Progressive leadership/management experience over the previous 5+ years• Ability to function independently and as a member of a team; motivate people to achieve excellence; work with multiple leadership and staffing levels to achieve management goals.• Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.• Ability to train personnel on performance standards and practices.• Ability to organize, prioritize, and problem-solve• Ability to use good judgment and decision-making and respond calmly and effectively in stressful situations• Proficient in Microsoft Office (Word, Excel, PowerPoint and OneNote)
B. Specialized or Technical Education Required:• Bachelor's degree from an accredited program in medical laboratory science required• Master's degree in healthcare administration or business administration preferred.• Must be currently licensed in Louisiana as a Clinical Laboratory Scientist. Required to maintain licensure throughout term of employment.• Certified as CLS(ASCP) or MT(ASCP) or equivalent
.C. Manual or Physical Skill Required:• For insurance purposes, must be 25 years of age or older for driving North Oaks Health System's vehicles.• Physical Effort Required/Physical Demands:
Strength: Light
Push: Occasionally
Pull: Occasionally
Carry: Occasionally
Lift: Occasionally
Sit: Frequently
Stand: Occasionally
Walk: Occasionally:
Work Complexities
A. Complexity and Difficulty of Work:
The successful candidate must be able to handle multiple projects, determine task priorities and self-direct their work and that of those they oversee. Time management skills are also required. Position involves independent critical thinking skills and initiative in problem identification and resolution.
B. Seriousness of Errors
When involved in any activity that directly affects patient care, errors cannot be tolerated. All other activities require attention to detail and a focus that minimizes errors or development of processes that eliminate error potential.
Working Conditions
A. Hazards:
Potential for exposure to hazardous chemicals including carcinogens [All working reagents containing hazardous materials are listed in detail in the Safety Data Sheets (SDS) manual. The incumbent is responsible for a working knowledge of this information.]Potential for exposure to biohazardous materialsMay be exposed to low levels of radiation including laser light and electrical hazardsB. Adverse Working Conditions:
High stress positionPotential for prolonged periods of standing and walking
Contacts
A. Contacts with Customers, the General Public or Other Companies
Projects a professional image through excellent interpersonal skills and courteous communication with vendors, other medical and non-medical personnel, patients, and family.
B. Contacts with Other Departments
Projects a professional image through excellent interpersonal skills and courteous communication with health system colleagues. Coordinates activities with nursing/medical staff on issues which impact laboratory services.
Responsibilities:
A. Responsibility for the safety of others: Yes
B. Responsibility for Company Funds or Property; Yes
C. Responsibility for Confidential Information: Yes with HIPAA compliance required
D. Responsibility for Performance of Work without immediate supervisor: Yes
E. Responsibility for the Supervision of Others:
Directly manages Supervisors and Lead Techs in the areas of Blood Bank, Chemistry, Hematology/Coagulation/Urinalysis, and Microbiology/Serology/Molecular. Indirect oversight of technical staff in those assigned Laboratory sections.
Responsibilities:Manage the administrative, fiscal, and technical activities of assigned Laboratory sections to assure the efficient operation of the clinical laboratory.Ensure adequate staff are scheduled for assigned areas to provide services efficiently including staff flexing according to volume demands.Manage recruitment, selection, training/orientation, competency assessment, assignment, guidance and supervision of all assigned staff. Develop performance standards and monitor productivity with recommendations for any applicable personnel actions. In accordance with organization policies, monitor and review the performance of assigned employees. Arrange for or conduct in-service education for staff as needed. Manage employee growth and development through coaching, counseling, and corrective actions. Ensure employee orientation records, annual competency and continuing education records are compliant with all applicable accreditation/certification standards and regulations.Maintain comprehensive knowledge of organization and department policies and procedures. Promote consistent interpretation and compliance. Update employees regarding changes on a timely basis.Ensure assigned Laboratory sections are in continuous readiness for regulating agency inspections and accreditation from agencies such as the Joint Commission (JC) and the College of American Pathologists (CAP).Remain knowledgeable on current federal, state, and local laws, accreditation standards (e.g., CAP and Joint Commission), and regulatory agency requirements (e.g., OSHA) for the assigned areas of responsibility. Collaborates with the Laboratory Regulatory Analyst to ensure assigned Laboratory sections are in continuous readiness and consistently compliant with requirements.Ensure section facilities and equipment are maintained in a condition that promotes efficiency, health, comfort and safety of patients and staff. Approve requisitions for purchase of equipment and supplies within specified guidelines.Plan for use of space, purchases of new/replacement equipment, and use of outside services. Assist in the justification and evaluation of equipment and supplies ensuring adherence to budget constraints.Plan, develop, implement, and oversee section-specific strategies, workflows, and improvement tactics to effectively provide high quality services while efficiently using resources.Identify strategies and lead tactics towards unit cost reduction, quality improvement and overall lab productivity growth in collaboration with the Laboratory Director and Laboratory leadership team.Ensure the systematic assessment and implementation of quality, safety, and performance improvement initiatives as part of a department quality management system. Design and implement reengineering and continuous performance improvement initiatives.Collaborate with the Laboratory Regulatory Analyst to develop and implement metrics to ensure operations are meeting service and quality objectives. Ensure metrics used reflect laboratory industry best practice benchmarks whenever possible.Determine needs, identify costs, and develop justification as part of providing input to developing operating and capital budgets for assigned areas.Conduct final review and approve payroll for personnel in the assigned Laboratory sections.Monitor and ensure completion of actions determined for response, resolution, and/or mitigation of complaints, incidents, accidents and/or occurrence reports.Act as liaison between staff and department management team, hospital administration and medical staff as needed to promote efficient operations that meet their service needs.Distribute all pertinent information to staff as received from laboratory management and other hospital departments.Maintain appropriate working knowledge of hospital/department software and other digital systems.Attend and participate in meetings (administrative, departmental, in-service, etc.) as necessary. Represent the department at conferences and working committees as directed.20. Maintain professional growth and development through literature, seminars, conferences and professional affiliations.
Serve as a backup to the Laboratory Director and Pretesting Lab Manager.22. Assist in all aspects of emergency response. May be required to work other shifts, weekends and holidays as assigned.
Follows North Oaks Health System's Compliance Programs and Federal and State Regulatory guidelines.
Perform other duties as required or requested by the Director or designee