Community Manager

Job Title: Community Manager Department: Omni/ Store Division Supervisor Title: District Mentor Location: WA - Bellevue FLSA: Exempt Job Summary The Community Manager is a multifaceted leadership role where you will build and cultivate meaningful relationships within the stylist community to drive sales and education programs through our stores. The Community Manager will embody and lead the SalonCentric Omni-Channel experience to provide a holistic engagement for our guests, team, and community. The Community Manager will act as the voice of SalonCentric. As a hybrid role, the Community Manager will be expected to spend approximately 40% of their time in stores coordinating events and educational offerings, maintaining a digital presence and engagement, and completing the administrative duties required to strategically plan and assess the business. About 60% of the time will be spent in the field providing business tools, support, and building brand awareness and community. Position Responsibilities Build meaningful and productive connections between SalonCentric and the local stylist community by engaging in Salon Suites and supporting self-employed stylists, salons, and the local cosmetology school community. Create and facilitate events to build SalonCentric/PPD brand awareness. Prospect and develop new stylist and student partnerships within the local stylist community. Foster new partnerships in collaboration with SalonCentric's brand partners. Understand, harness, and build upon the power of social media and digital communities. Engage in high performance activities utilizing omni-channel tools that add value. Execute special projects under the direction and guidance of District Mentor. Identify and drive opportunities for innovation within the community. Develop a vision and long-term strategy to support an Omni-Channel approach to operational support for both retail and outside sales and drive KPI's to support these improvements. Leverage strategic business tools that will increase brand awareness, profitability, and drive sales. Utilize company tools, systems, and processes, manage daily operational tasks including but not limited to expense reports, account information, sales reports, and opportunity lists. Engage conversations with stylists on a regular basis (about promotions, events, trends, techniques, etc.). Create visibility and brand awareness throughout the community by influencing stylists to maximize on everything SalonCentric has to offer. Monitor and analyze sales performance and market trends to identify opportunities for growth and improvement. Provide regular updates and reports to internal stakeholders on the progress and effectiveness of beauty partner programs. Drive sales growth by participating in and facilitating education and promotional events including area classes, events, hands-on workshops, and in-salon education. Competencies Build Trust - You have a passion for delivering exceptional customer service and developing opportunities that exceed customer expectations. You consult Industry leaders from the SalonCentric Community to ensure we deliver on the customers' needs and success. You maintain knowledge of products, trends, and industry best practices. You treat all community members with respect and dignity. Has Clear Direction - You establish and communicate a clear vision and opportunity to the community. You champion company vision/goals and motivate and influence sales effectively. You support winning and measurable strategies for our partners and effectively manage between short- and long-term goals. Drives the Business - You create new approaches to increase sales and profitability by identifying opportunities and acting quickly to address them. You consistently monitor store and business partner performance, ana