Daikin
Service Manager
Daikin, Lake Oswego, Oregon, United States, 97034
AirReps, a division of Daikin Comfort Technologies North America, is a leader in HVAC solutions that are clean, comfortable and efficient. AirReps' expertise and passion for people are our biggest talents. We bring the most comprehensive product offerings, unrivaled thought leadership, and customer-centric support to the commercial HVAC market. Engineering collaborative, reliable solutions is the name of our game.
We are hiring for a Manager, Service at our Lake Oswego, OR office.
The Manager, Service provides leadership, direction, and oversight to the Engineers, Managers, and Product Specialists to achieve department and company goals and objectives as directed by the Director and Vice President.
Position Responsibilities may include:
Reviews and evaluates daily functions of Technical Services department (Product Specialists and Technical Support Center) to achieve productivity and effective strategies as outlined by department senior managementEvaluates Department Processes and Procedures and recommends suggested changes to department senior managementProvides oversight and evaluation of resumes for new or replacement Technical Service positions as neededEstablishes operational objectives and work plans and delegates assignmentsRepresent department in weekly company meetings (Transition Schedule, etc.) as needed.Provides direction and leadership of transition schedules, ECNs, ERs, etc.to determine impact and implications for all existing and future production and technical literature.Verification of Billing and project risk exposurePerform additional projects/duties to support ongoing business needs.Nature & Scope:
Ensures work is aligned with the Director's expectations, goals, and visionAccountable for implementation of policies, processes, and procedures for short-term resultsDecisions and problem-solving are guided by policies, procedures, and business plan; receives guidance from Senior Director/Vice PresidentWorks on difficult to moderately complex issues and projectsProvides guidance and training to subordinatesHas authority to hire, recommend pay, establish performance, and recommend for terminationLevel of signing authority established by company policy/guidelinesKnowledge & Skills:
Highly effective communication & collaboration with team members and customers - ability to proficiently communicate ideas to instruct, inform, persuade, or motivate co-workersDigital skills: Technology, Media & the Internet - skills in word processing, data management and presentations (MS Office 365 proficiency - All Applications)Critical Thinking & Problem Solving - inductive and deductive reasoning, analysis, and interpretation to generate possible solutions and responses to problemsDemonstrated ability to efficiently and effectively collaborate with engineer, quality, manufacturing, marketing, sales, or other departments to drive quality improvements or resolve field issues. Demonstrated ability to provide meaningful and accurate reporting in support of quality improvement initiatives or project/rework progressDemonstrated ability to acquire data including product shipments, part sales and warranty data in support of campaigns, quality initiatives, etcDemonstrates advanced level technical writing and communications skillsDemonstrates effective presentation and customer speaking skills in front of large audiencesSuperior knowledge of HVAC products and controlsAbility to apply good judgment, strong work ethic, and integrity on the job.Experience:
Minimum 15 years HVAC experience , manufacturing or service5-10 years in a leadership positionEducation/Certification:Bachelor's degree in related field, preferredHVAC degree or certificationPeople Management: Yes
Physical Requirements / Work Environment:
Must be able to perform essential responsibilities with or without reasonable accommodationsReports To:
VP, Service
Pay Range: $104,730.00 - $131,160.00 annually
Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.
The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.
We are hiring for a Manager, Service at our Lake Oswego, OR office.
The Manager, Service provides leadership, direction, and oversight to the Engineers, Managers, and Product Specialists to achieve department and company goals and objectives as directed by the Director and Vice President.
Position Responsibilities may include:
Reviews and evaluates daily functions of Technical Services department (Product Specialists and Technical Support Center) to achieve productivity and effective strategies as outlined by department senior managementEvaluates Department Processes and Procedures and recommends suggested changes to department senior managementProvides oversight and evaluation of resumes for new or replacement Technical Service positions as neededEstablishes operational objectives and work plans and delegates assignmentsRepresent department in weekly company meetings (Transition Schedule, etc.) as needed.Provides direction and leadership of transition schedules, ECNs, ERs, etc.to determine impact and implications for all existing and future production and technical literature.Verification of Billing and project risk exposurePerform additional projects/duties to support ongoing business needs.Nature & Scope:
Ensures work is aligned with the Director's expectations, goals, and visionAccountable for implementation of policies, processes, and procedures for short-term resultsDecisions and problem-solving are guided by policies, procedures, and business plan; receives guidance from Senior Director/Vice PresidentWorks on difficult to moderately complex issues and projectsProvides guidance and training to subordinatesHas authority to hire, recommend pay, establish performance, and recommend for terminationLevel of signing authority established by company policy/guidelinesKnowledge & Skills:
Highly effective communication & collaboration with team members and customers - ability to proficiently communicate ideas to instruct, inform, persuade, or motivate co-workersDigital skills: Technology, Media & the Internet - skills in word processing, data management and presentations (MS Office 365 proficiency - All Applications)Critical Thinking & Problem Solving - inductive and deductive reasoning, analysis, and interpretation to generate possible solutions and responses to problemsDemonstrated ability to efficiently and effectively collaborate with engineer, quality, manufacturing, marketing, sales, or other departments to drive quality improvements or resolve field issues. Demonstrated ability to provide meaningful and accurate reporting in support of quality improvement initiatives or project/rework progressDemonstrated ability to acquire data including product shipments, part sales and warranty data in support of campaigns, quality initiatives, etcDemonstrates advanced level technical writing and communications skillsDemonstrates effective presentation and customer speaking skills in front of large audiencesSuperior knowledge of HVAC products and controlsAbility to apply good judgment, strong work ethic, and integrity on the job.Experience:
Minimum 15 years HVAC experience , manufacturing or service5-10 years in a leadership positionEducation/Certification:Bachelor's degree in related field, preferredHVAC degree or certificationPeople Management: Yes
Physical Requirements / Work Environment:
Must be able to perform essential responsibilities with or without reasonable accommodationsReports To:
VP, Service
Pay Range: $104,730.00 - $131,160.00 annually
Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.
The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.