RMA Network
PRACTICE ADMINISTRATOR
RMA Network, Lake Mary, Florida, us, 32795
Job Purpose : The Practice Administrator directs and administers day to day operations for the practice. This role will be responsible for the overall performance of the clinic, supervising staff, contributing to business improvement plans, and overseeing the facility's finances. He/She partners closely with the center's clinical leadership to ensure patient care, service and clinical metrics, goals and objectives meet and/or exceed expectations. An outstanding Practice Administrator will be someone whose administrative expertise contributes to the provision of excellent healthcare services.
Essential Functions and Accountabilities:
Oversees Budget for the practice to ensure company goals are being met, monitors clinic expenditures, and perform daily financial management tasks. Leads a growth strategy for the clinic by actively managing the budget.Engages in leadership meetings with Regional Management to present key practice metrics for strategic business planning.Implement necessary SOP’s to ensure the practice is compliant with company metrics and goalsProvide the overall leadership to the clinic to assure all team members (1) have a clear sense of their role, (2) know the results expected, (3) understand and accomplish what is required to achieve Practice goals and objectives, (4) know how well the Practice is performing, and (5) are motivated to achieve and continuously improve results. Work within an environment that encourages the achievement of individual goals that are consistent with Practice goals, and recognizes and rewards individuals for their unique contributions.Is accountable to personally set the example for demonstrating IVIRMA Values and fosters a culture where IVIRMA Values are displayed and adhered to staff membersEnsures tasks performed of all positions at the practice locations are aligned with companywide and/or agreed upon approach by IVIRMA Clinical Leadership.Ensures accuracy of all incoming and outgoing information including supplies, invoices, billing requests and patient recordsLeads people, coordinates and inspires the team and achieves results under challenging circumstancesWorks comfortably with financial statements, and financial concepts, in a service organizationProvides extraordinary customer service to all internal and external customers (including patients and other team members)Monitors office communication and performance to ensure that front desk, referrals and care teams operate in an efficient, accurate and customer-focused manner.Collaborates with team leaders to conduct performance evaluations of team members and complete any required disciplinary actionsComfort patients by anticipating patients’ anxieties and answering patients’ questions and addresses and resolves all customer-service or team member issues.Other Responsibilities:
Reviews reports to ensure target metrics are achieved and processes are being followedEnsures co-pays are compliantly collected and cash is reconciled and depositedConducts walk-through of the Center to ensure a clean and safe environment, including spot checks of back office for expired medications, proper biohazard waste and medicine disposal, etc.Conducts trainings and refreshers regarding Accrediting Boards Requirements and HIPAA compliance, ensures annual OSHA trainings occur and employees have all required certifications current in their filesMonitors housekeeping activitiesMonitors and/or alters team member work schedules, including approval of overtime or vacations Competencies:Drives Results: Consistently achieves results, even under tough circumstancesCommunicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiencesCustomer Focus: Building strong customer-centric relationships and delivering customer-centric solutionsDemonstrates Self-awareness: Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknessesBusiness Insight: Applying knowledge of business and the marketplace to advance the organization's goalsFinancial Acumen: Interpreting and applying understanding of key financial indicators to make better business decisions KNOWLEDGE, SKILLS AND ABILITIES:Highly developed business acumen and acuityDynamic individual with outgoing, energetic, and collaborative personalityStrong track record of taking on new assignments and quickly mastering new ways of accomplishing goalsAnalytical, organized, driven by attaining results. Exceptionally detail-oriented with a high degree of objectivity and methodical skills to ensure accuracy of reports and dataExceptional written, verbal, and interpersonal communication skills; comfortable with public speakingEmotionally mature, able to initiate, conduct and navigate difficult conversations with individuals at all levelsStrategic and visionary approach to work. Innovative, creative, and continually seeking ways improve efficiency and productivity through cutting-edge, technological advancementsOpenness to learning with a curiosity about the IVIRMA Way and willingness to adapt to our innovative approach to improving health outcomesCapability to effectively communicate with employees, patients, and other individuals in a professional and courteous mannerKeen ability to manage multiple projects and processes and work effectively with other team membersProficient in Microsoft Office Suite products including Excel, Word, PowerPoint and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail and presentation softwareAbility and willingness to travel locally and regionallySpoken and written fluency in EnglishThis position requires use and exercise of independent judgmentAcademic Training:
High school diploma with a minimum of 10 years' related internal and/or external work experience in same or similar service industry required, preferable healthcare or hospitality;
ORAssociate degree with a minimum of 7 years' related internal and/or external work experience in same or similar service industry required, preferable healthcare or hospitality;
ORBA/BS degree in Business Administration, Hospitality, Healthcare Administration or a related discipline with a minimum of 5 years' related internal and/or external work experience in same or similar service industry required, preferable healthcare or hospitalityMBA, MHA, MPA or a Master's degree in a related discipline preferredPosition Requirements/Experience:
A minimum of 5 years' progressive supervisory/managerial experience requiredA minimum of 3 years' Income Statement management experience requiredProficiency in electronic practice and health record management systemsExtensive experience in financial managementExceptional organizational and time-management skillsIn-depth knowledge of applicable healthcare regulationsExcellent leadership, interpersonal, and communication skillsIVI-RMA offers a comprehensive benefits package to all employees who work a minimum of 30 hours per week.
Medical, Dental, Vision Insurance OptionsRetirement 401K PlanPaid Time Off & Paid HolidaysCompany Paid: Life Insurance & Long-Term Disability & AD&DFlexible Spending AccountsEmployee Assistance ProgramTuition Reimbursement
About IVIRMA Global : IVIRMA is the largest group in the world devoted exclusively to human Assisted Reproduction Technology. Along with the great privilege of providing fertility care to our patients, IVIRMA embraces the great responsibility of advancing the field of human reproduction. IVIRMA Innovation, as one of the pillars of IVIRMA Global, is a renowned leader in fertility research and science. Check out our websites at: https://rmanetwork.com/ & https://www.ivirma.com/
EEO“IVIRMA is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: IVIRMA is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at IVIRMA are based on business needs, job requirements and individual qualifications, without regard to race, color, religion and/or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. IVIRMA will not tolerate discrimination or harassment based on any of these characteristics. IVIRMA encourages applicants of all ages.”
Essential Functions and Accountabilities:
Oversees Budget for the practice to ensure company goals are being met, monitors clinic expenditures, and perform daily financial management tasks. Leads a growth strategy for the clinic by actively managing the budget.Engages in leadership meetings with Regional Management to present key practice metrics for strategic business planning.Implement necessary SOP’s to ensure the practice is compliant with company metrics and goalsProvide the overall leadership to the clinic to assure all team members (1) have a clear sense of their role, (2) know the results expected, (3) understand and accomplish what is required to achieve Practice goals and objectives, (4) know how well the Practice is performing, and (5) are motivated to achieve and continuously improve results. Work within an environment that encourages the achievement of individual goals that are consistent with Practice goals, and recognizes and rewards individuals for their unique contributions.Is accountable to personally set the example for demonstrating IVIRMA Values and fosters a culture where IVIRMA Values are displayed and adhered to staff membersEnsures tasks performed of all positions at the practice locations are aligned with companywide and/or agreed upon approach by IVIRMA Clinical Leadership.Ensures accuracy of all incoming and outgoing information including supplies, invoices, billing requests and patient recordsLeads people, coordinates and inspires the team and achieves results under challenging circumstancesWorks comfortably with financial statements, and financial concepts, in a service organizationProvides extraordinary customer service to all internal and external customers (including patients and other team members)Monitors office communication and performance to ensure that front desk, referrals and care teams operate in an efficient, accurate and customer-focused manner.Collaborates with team leaders to conduct performance evaluations of team members and complete any required disciplinary actionsComfort patients by anticipating patients’ anxieties and answering patients’ questions and addresses and resolves all customer-service or team member issues.Other Responsibilities:
Reviews reports to ensure target metrics are achieved and processes are being followedEnsures co-pays are compliantly collected and cash is reconciled and depositedConducts walk-through of the Center to ensure a clean and safe environment, including spot checks of back office for expired medications, proper biohazard waste and medicine disposal, etc.Conducts trainings and refreshers regarding Accrediting Boards Requirements and HIPAA compliance, ensures annual OSHA trainings occur and employees have all required certifications current in their filesMonitors housekeeping activitiesMonitors and/or alters team member work schedules, including approval of overtime or vacations Competencies:Drives Results: Consistently achieves results, even under tough circumstancesCommunicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiencesCustomer Focus: Building strong customer-centric relationships and delivering customer-centric solutionsDemonstrates Self-awareness: Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknessesBusiness Insight: Applying knowledge of business and the marketplace to advance the organization's goalsFinancial Acumen: Interpreting and applying understanding of key financial indicators to make better business decisions KNOWLEDGE, SKILLS AND ABILITIES:Highly developed business acumen and acuityDynamic individual with outgoing, energetic, and collaborative personalityStrong track record of taking on new assignments and quickly mastering new ways of accomplishing goalsAnalytical, organized, driven by attaining results. Exceptionally detail-oriented with a high degree of objectivity and methodical skills to ensure accuracy of reports and dataExceptional written, verbal, and interpersonal communication skills; comfortable with public speakingEmotionally mature, able to initiate, conduct and navigate difficult conversations with individuals at all levelsStrategic and visionary approach to work. Innovative, creative, and continually seeking ways improve efficiency and productivity through cutting-edge, technological advancementsOpenness to learning with a curiosity about the IVIRMA Way and willingness to adapt to our innovative approach to improving health outcomesCapability to effectively communicate with employees, patients, and other individuals in a professional and courteous mannerKeen ability to manage multiple projects and processes and work effectively with other team membersProficient in Microsoft Office Suite products including Excel, Word, PowerPoint and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail and presentation softwareAbility and willingness to travel locally and regionallySpoken and written fluency in EnglishThis position requires use and exercise of independent judgmentAcademic Training:
High school diploma with a minimum of 10 years' related internal and/or external work experience in same or similar service industry required, preferable healthcare or hospitality;
ORAssociate degree with a minimum of 7 years' related internal and/or external work experience in same or similar service industry required, preferable healthcare or hospitality;
ORBA/BS degree in Business Administration, Hospitality, Healthcare Administration or a related discipline with a minimum of 5 years' related internal and/or external work experience in same or similar service industry required, preferable healthcare or hospitalityMBA, MHA, MPA or a Master's degree in a related discipline preferredPosition Requirements/Experience:
A minimum of 5 years' progressive supervisory/managerial experience requiredA minimum of 3 years' Income Statement management experience requiredProficiency in electronic practice and health record management systemsExtensive experience in financial managementExceptional organizational and time-management skillsIn-depth knowledge of applicable healthcare regulationsExcellent leadership, interpersonal, and communication skillsIVI-RMA offers a comprehensive benefits package to all employees who work a minimum of 30 hours per week.
Medical, Dental, Vision Insurance OptionsRetirement 401K PlanPaid Time Off & Paid HolidaysCompany Paid: Life Insurance & Long-Term Disability & AD&DFlexible Spending AccountsEmployee Assistance ProgramTuition Reimbursement
About IVIRMA Global : IVIRMA is the largest group in the world devoted exclusively to human Assisted Reproduction Technology. Along with the great privilege of providing fertility care to our patients, IVIRMA embraces the great responsibility of advancing the field of human reproduction. IVIRMA Innovation, as one of the pillars of IVIRMA Global, is a renowned leader in fertility research and science. Check out our websites at: https://rmanetwork.com/ & https://www.ivirma.com/
EEO“IVIRMA is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: IVIRMA is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at IVIRMA are based on business needs, job requirements and individual qualifications, without regard to race, color, religion and/or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. IVIRMA will not tolerate discrimination or harassment based on any of these characteristics. IVIRMA encourages applicants of all ages.”