US Auto Trust LLC
Service Manager
US Auto Trust LLC, Pasadena, California, United States, 91122
US Auto Trust
is one of California's fastest growing automotive groups. We are proud to have a stable of legendary brands such as Aston Martin, Land Rover, Jaguar, Hyundai, Genesis, and Cadillac. Our goal is to offer the most outstanding customer service possible for all our customers.
We are seeking a result's driven, customer focused,
Experienced Automotive Service Manager
located for our growing
Genesis Pasadena location . This individual must have a proven track record of brand leading customer satisfaction scores.
Compensation:
$90,000 - $170,000/year
Responsibilities: Forecasts goals and objectives for the department and strives to meet them. Hires, trains, motivates, counsels, and monitors the performance of all service department staff. Prepares and administers an annual operating budget for the service department. Maintains reporting systems required by general management and the factory. Monitors and controls the performance of the department using appropriate reports, tracking systems and surveys. Develops and implements a marketing plan which promotes new and repeat business. Understands, keeps abreast of, and complies with federal, state and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know etc. Understands and ensures compliance with manufacturer warranty and policy procedures. Accounts for all documents; ensures that none are missing, and all are processed correctly. Holds weekly department meetings, directs and schedules the activities of all department employees. Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed. Monitors technicians' daily productivity reports and corresponding payroll records. Monitors and follows up on parts orders with the parts manager to ensure availability. Initials all repair orders before submitting them to the warranty department, monitoring for sales and hours relative to expectations. Establishes and maintains good working relationships with customers to encourage repeat and referral business. Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality. Keeps abreast of new equipment and tools available and recommends purchases. Ensures that the work areas and customer waiting area are kept clean. Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities. Serves as liaison with factory representatives. Ensures the proper care, storage, and inventory of special tools. Ensures that customers' service files are up-to-date and readily available for reference. Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance. Prepares pricing guides and maintenance menus for frequent labor operations. Handles customer complaints immediately and according to dealership's guidelines. Establishes and maintains 24-hour follow-up with all customers to confirm satisfaction with the service experience. Maintains safe work environment and professional appearance. Other tasks as assigned. Requirements:
Bachelor's degree (B.A.) from four-year college or university. At least 3 years of automotive service management experience is required. Must have experience with dealer management systems. Desire to coach and train a team to exceed their goals. Excellent computer skills needed. Excellent customer service skills. Ability to be analytical, problem solve and multitask. Self-motivated, enthusiastic presence in a team environment. Strong written and communications skills. Must have valid driver's license, and clean driving record What we offer:
Competitive compensation - our commission-based pay structure allows you to control your income. Comprehensive benefits program, including health care options (medical, dental and vision) and 401k savings with company match. Training, resources and opportunities for career growth and advancement, tailored to individual performance, experience and interests. Values-driven culture built on integrity, professionalism, excellence and teamwork.
We are a Drug Free, Tobacco Free, Non-Smoking (including e-cigarettes) company and Equal Opportunity Employer (EOE).
is one of California's fastest growing automotive groups. We are proud to have a stable of legendary brands such as Aston Martin, Land Rover, Jaguar, Hyundai, Genesis, and Cadillac. Our goal is to offer the most outstanding customer service possible for all our customers.
We are seeking a result's driven, customer focused,
Experienced Automotive Service Manager
located for our growing
Genesis Pasadena location . This individual must have a proven track record of brand leading customer satisfaction scores.
Compensation:
$90,000 - $170,000/year
Responsibilities: Forecasts goals and objectives for the department and strives to meet them. Hires, trains, motivates, counsels, and monitors the performance of all service department staff. Prepares and administers an annual operating budget for the service department. Maintains reporting systems required by general management and the factory. Monitors and controls the performance of the department using appropriate reports, tracking systems and surveys. Develops and implements a marketing plan which promotes new and repeat business. Understands, keeps abreast of, and complies with federal, state and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know etc. Understands and ensures compliance with manufacturer warranty and policy procedures. Accounts for all documents; ensures that none are missing, and all are processed correctly. Holds weekly department meetings, directs and schedules the activities of all department employees. Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed. Monitors technicians' daily productivity reports and corresponding payroll records. Monitors and follows up on parts orders with the parts manager to ensure availability. Initials all repair orders before submitting them to the warranty department, monitoring for sales and hours relative to expectations. Establishes and maintains good working relationships with customers to encourage repeat and referral business. Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality. Keeps abreast of new equipment and tools available and recommends purchases. Ensures that the work areas and customer waiting area are kept clean. Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities. Serves as liaison with factory representatives. Ensures the proper care, storage, and inventory of special tools. Ensures that customers' service files are up-to-date and readily available for reference. Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance. Prepares pricing guides and maintenance menus for frequent labor operations. Handles customer complaints immediately and according to dealership's guidelines. Establishes and maintains 24-hour follow-up with all customers to confirm satisfaction with the service experience. Maintains safe work environment and professional appearance. Other tasks as assigned. Requirements:
Bachelor's degree (B.A.) from four-year college or university. At least 3 years of automotive service management experience is required. Must have experience with dealer management systems. Desire to coach and train a team to exceed their goals. Excellent computer skills needed. Excellent customer service skills. Ability to be analytical, problem solve and multitask. Self-motivated, enthusiastic presence in a team environment. Strong written and communications skills. Must have valid driver's license, and clean driving record What we offer:
Competitive compensation - our commission-based pay structure allows you to control your income. Comprehensive benefits program, including health care options (medical, dental and vision) and 401k savings with company match. Training, resources and opportunities for career growth and advancement, tailored to individual performance, experience and interests. Values-driven culture built on integrity, professionalism, excellence and teamwork.
We are a Drug Free, Tobacco Free, Non-Smoking (including e-cigarettes) company and Equal Opportunity Employer (EOE).