Le Moyne College
Manager, Bursar Financial Operations
Le Moyne College, Syracuse, New York, us, 13235
About Le Moyne College:
Le Moyne College, located in Syracuse, N.Y., is an independent college established by the Jesuits in 1946 to provide students with a values-based, comprehensive academic program designed to foster intellectual excellence and preparation for a life of leadership and service. Today, Le Moyne has evolved into a nationally acclaimed college of liberal arts and sciences that draws students from across the U.S. and abroad.
Our Mission:
Le Moyne College is a diverse learning community that strives for academic excellence in the Catholic and Jesuit tradition through its comprehensive programs rooted in the liberal arts and sciences. Its emphasis is on education of the whole person and on the search for meaning and value as integral parts of the intellectual life. Le Moyne College seeks to prepare its members for leadership and service in their personal and professional lives to promote a more just society.
Le Moyne College aims to advance the values of diversity and inclusiveness at the college. To do this, Le Moyne seeks scholars and professionals who bring innovation, creativity, and impact to the campus, and who bring greater depth, breadth, and diversity to our campus community.
POSITION SUMMARY
The Manager of Student Accounts & Bursar is responsible for the day-to-day management of Student Account operations. Provides strategic leadership for all administrative functions and the use of technology within the Office of Student Accounts. This position ensures Le Moyne students and families receive exceptional customer service in regards to student billing and collections. With accountability for daily operations, the Manager will lead, mentor, and develop a staff of approximately three. Also works closely with the Controller, Finance Directors, Academic Deans, Financial Aid, Registrars, as well as various departments within the Le Moyne community, vendors, and visitors.
PRINCIPAL DUTIES AND ESSENTIAL FUNCTIONS
Job duties specific to this position: Responsible for all aspects of student account records, including policies, procedures, technologies and software related to billing, collection, deposits, cash receipting, sponsorship accounts, and loan disbursements. Responsible for the supervision of the Student Accounts team to deliver exemplary service to students, as well as internal and external customers. Owns the policies and procedures related to student billing. Regularly assesses and refines procedures and departmental operations. Provides expertise in the development and implementation of account receivables improvements, work-flow and productivity analysis, financial analysis, and strategic planning for the Office of Student Accounts. Organizes workflow and ensures staff is knowledgeable with office policies and procedures and committed to the highest level of customer service. Review policies, procedures and websites updates made by the Coordinators of Student Accounts. Hold formal trainings/attend student orientations to share knowledge of Student Account processes and procedures. Coordinates with College departments to ensure tuition and fees, student housing, meal plans, insurance, and other charges are posted accurately and timely. Reviews and refines processes and collaborates with other departments to develop efficiencies and make necessary changes as needed. Develops and maintains collaborative and productive relationships with personnel within various internal and external entities that impact the Office of Student Accounts and provides expertise to ensure College processes are developed strategically. Support Financial Aid, Student Life and Registrar offices with billing tables and daily ledger/student account updates. Resolve issues and discrepancies in student accounts. Process third party employer billings. Negotiates contracts with vendors, including collection agencies, loan servicing agency and third-party sponsor/corporate billing entities for services, products and arrangement of tuition payments. Perform monthly reconciliations of the COD system in order to request G5 drawdowns and reconcile differences with Financial Aid (Direct Loans, PELL, TEACH, other grants). Completes or reviews general ledger reconciliations associated with Student Accounts. Counsel parents and students on account issues such as payment arrangements, disputed charges, refund requests, past due balances. Oversees the administration of the Loan Program disbursements and collections, including the placement of account with the college servicer, ESCI or other third-party agency when in default. Support the Student Account Coordinators with the hiring, supervising and mentoring of Student Account interns. Assists in the recording of non-student cash receipts and appropriate bank deposit. Collaborates with Financial Aid department to ensure compliance with institutional and governmental student aid regulations. Responsible for 1098T tax reporting and submission to the IRS. Work with IT personnel to resolve any system issues during processing and periodic systems enhancements provided by the ERP vendor. Support the utilization of Ellucian's Colleague student system and Workday ERP. Support automation efforts to increase departmental efficiencies. Support the fiscal year-end close process, including financial statement and government funds audits. Support analytical reviews of outstanding balances of student's accounts. Track and monitor trends for student holds. Sends accounts to collections upon supervisor review. Perform all other related duties as assigned. Job expectations for all Le Moyne College employees:
Demonstrate all of Le Moyne's mission-based competencies (collaboration, communication, diversity, integrity, leadership and service) in every interaction with all community members and external parties. Strengthen digital literacy skills through education and the application of digital technologies in order to effectively engage in information gathering, utilization and data management while promoting a security culture. Support cura personalis by treating all individuals with dignity, professionalism and kindness. Promote cura apostolica by aligning professional goals, objectives, and performance with college's strategic goals. Demonstrate excellent work attendance, reliability and work ethic. Attend and actively participates in required meetings and training sessions. Comply with all of Le Moyne's established policies, procedures and codes of conduct at all times, including all health and safety requirements and regulations, to promote desired behavior and build awareness. Complete all required federal, state, institution and department trainings. Engage in a planned program of professional development. Continually maintains skills and knowledge relative to the position and technology industry including best practice, evolving operational requirements, and industry trends. Perform a variety of related duties as assigned. QUALIFICATIONS
Bachelor's Degree with a minimum of 3 years related experience, preferably performing cashiering and collection functions, or an equivalent combination of education and experience which provides the applicant with the knowledge, skills, and abilities required to perform the duties as described. Experience in a college or university environment is strongly preferred. Comprehensive knowledge of and experience with accounts receivable policies, procedures and regulations. Demonstrated experience providing outstanding customer service to internal and external customers from all backgrounds and responding with appropriate urgency, flexibility, courtesy, and sound judgment to meet needs. Experience supervising employees, including completion of annual goal setting and performance assessments is preferred. Should have a strong familiarity with applicable tax and reporting requirements (1098-T, 1099-MISC, 1042-S, Form 8300, etc.) Proficiency in the use of computerized general ledger/payroll or ERP systems and Microsoft Office programs, notably Excel, Word, Adobe PDF. Experience with Workday, Ellucian Colleague, SQL Server and Entrinsik Informer software packages a plus. Demonstrated ability to make decisions consistently that effectively balance the administration of compliance or policy with rational, logical customer-centric servicing. Must be extremely detail-oriented with strong organization and time management skills. Superior interpersonal skills with the ability to work with a wide range of campus constituencies. Ability to work independently with minimal supervision and maintain confidentiality. Additional Information:
Diversity, Equity & Inclusion job expectations for all Le Moyne College employees:
Demonstrates commitment to promoting a more diverse, inclusive and equitable work environment by supporting the diversity, equity, and inclusion goals of the employee's unit. Regularly participates in professional development opportunities to become more aware of DEI issues and to consider ways in which their work can be expanded to honor and incorporate the diversity of our community. Works to neutralize institutional bias by analyzing the policies and procedures of their unit and making suggestions to remove barriers for historically underserved people. Promotes open communication across Le Moyne's community in order to create an inclusive environment, and understanding of others backgrounds, ideas, and perspectives.
Le Moyne Benefits
403(b) Retirement contribution- (9.5% Employer match) Generous tuition coverage Health insurance options- (Medical, Dental, Vision, Flexible Spending Accounts) Health Savings Accounts- (Partially Employer funded) Basic Life & AD&D Insurance- (Employer paid) Short and Long Term Disability Insurance (Employer paid) Supplemental Life & AD&D Insurance Voluntary benefits- (Legal, Critical Illness, Hospital Indemnity, Accident Insurance, Pet Insurance etc.) 12 paid holidays Generous time off package
35 hours per week
Pay Range:
$68,000 - $80,000 annually
Equal Employment Opportunity
Le Moyne College is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, citizenship & immigration or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Le Moyne makes hiring decisions based solely on qualifications, merit, and business needs at the time.
Application Instructions:
To apply for this position please click the 'Apply Now' button and submit the required materials for consideration:
* Cover letter outlining your interest in the position * Current resume * Contact information for 3 professional references
Le Moyne College, located in Syracuse, N.Y., is an independent college established by the Jesuits in 1946 to provide students with a values-based, comprehensive academic program designed to foster intellectual excellence and preparation for a life of leadership and service. Today, Le Moyne has evolved into a nationally acclaimed college of liberal arts and sciences that draws students from across the U.S. and abroad.
Our Mission:
Le Moyne College is a diverse learning community that strives for academic excellence in the Catholic and Jesuit tradition through its comprehensive programs rooted in the liberal arts and sciences. Its emphasis is on education of the whole person and on the search for meaning and value as integral parts of the intellectual life. Le Moyne College seeks to prepare its members for leadership and service in their personal and professional lives to promote a more just society.
Le Moyne College aims to advance the values of diversity and inclusiveness at the college. To do this, Le Moyne seeks scholars and professionals who bring innovation, creativity, and impact to the campus, and who bring greater depth, breadth, and diversity to our campus community.
POSITION SUMMARY
The Manager of Student Accounts & Bursar is responsible for the day-to-day management of Student Account operations. Provides strategic leadership for all administrative functions and the use of technology within the Office of Student Accounts. This position ensures Le Moyne students and families receive exceptional customer service in regards to student billing and collections. With accountability for daily operations, the Manager will lead, mentor, and develop a staff of approximately three. Also works closely with the Controller, Finance Directors, Academic Deans, Financial Aid, Registrars, as well as various departments within the Le Moyne community, vendors, and visitors.
PRINCIPAL DUTIES AND ESSENTIAL FUNCTIONS
Job duties specific to this position: Responsible for all aspects of student account records, including policies, procedures, technologies and software related to billing, collection, deposits, cash receipting, sponsorship accounts, and loan disbursements. Responsible for the supervision of the Student Accounts team to deliver exemplary service to students, as well as internal and external customers. Owns the policies and procedures related to student billing. Regularly assesses and refines procedures and departmental operations. Provides expertise in the development and implementation of account receivables improvements, work-flow and productivity analysis, financial analysis, and strategic planning for the Office of Student Accounts. Organizes workflow and ensures staff is knowledgeable with office policies and procedures and committed to the highest level of customer service. Review policies, procedures and websites updates made by the Coordinators of Student Accounts. Hold formal trainings/attend student orientations to share knowledge of Student Account processes and procedures. Coordinates with College departments to ensure tuition and fees, student housing, meal plans, insurance, and other charges are posted accurately and timely. Reviews and refines processes and collaborates with other departments to develop efficiencies and make necessary changes as needed. Develops and maintains collaborative and productive relationships with personnel within various internal and external entities that impact the Office of Student Accounts and provides expertise to ensure College processes are developed strategically. Support Financial Aid, Student Life and Registrar offices with billing tables and daily ledger/student account updates. Resolve issues and discrepancies in student accounts. Process third party employer billings. Negotiates contracts with vendors, including collection agencies, loan servicing agency and third-party sponsor/corporate billing entities for services, products and arrangement of tuition payments. Perform monthly reconciliations of the COD system in order to request G5 drawdowns and reconcile differences with Financial Aid (Direct Loans, PELL, TEACH, other grants). Completes or reviews general ledger reconciliations associated with Student Accounts. Counsel parents and students on account issues such as payment arrangements, disputed charges, refund requests, past due balances. Oversees the administration of the Loan Program disbursements and collections, including the placement of account with the college servicer, ESCI or other third-party agency when in default. Support the Student Account Coordinators with the hiring, supervising and mentoring of Student Account interns. Assists in the recording of non-student cash receipts and appropriate bank deposit. Collaborates with Financial Aid department to ensure compliance with institutional and governmental student aid regulations. Responsible for 1098T tax reporting and submission to the IRS. Work with IT personnel to resolve any system issues during processing and periodic systems enhancements provided by the ERP vendor. Support the utilization of Ellucian's Colleague student system and Workday ERP. Support automation efforts to increase departmental efficiencies. Support the fiscal year-end close process, including financial statement and government funds audits. Support analytical reviews of outstanding balances of student's accounts. Track and monitor trends for student holds. Sends accounts to collections upon supervisor review. Perform all other related duties as assigned. Job expectations for all Le Moyne College employees:
Demonstrate all of Le Moyne's mission-based competencies (collaboration, communication, diversity, integrity, leadership and service) in every interaction with all community members and external parties. Strengthen digital literacy skills through education and the application of digital technologies in order to effectively engage in information gathering, utilization and data management while promoting a security culture. Support cura personalis by treating all individuals with dignity, professionalism and kindness. Promote cura apostolica by aligning professional goals, objectives, and performance with college's strategic goals. Demonstrate excellent work attendance, reliability and work ethic. Attend and actively participates in required meetings and training sessions. Comply with all of Le Moyne's established policies, procedures and codes of conduct at all times, including all health and safety requirements and regulations, to promote desired behavior and build awareness. Complete all required federal, state, institution and department trainings. Engage in a planned program of professional development. Continually maintains skills and knowledge relative to the position and technology industry including best practice, evolving operational requirements, and industry trends. Perform a variety of related duties as assigned. QUALIFICATIONS
Bachelor's Degree with a minimum of 3 years related experience, preferably performing cashiering and collection functions, or an equivalent combination of education and experience which provides the applicant with the knowledge, skills, and abilities required to perform the duties as described. Experience in a college or university environment is strongly preferred. Comprehensive knowledge of and experience with accounts receivable policies, procedures and regulations. Demonstrated experience providing outstanding customer service to internal and external customers from all backgrounds and responding with appropriate urgency, flexibility, courtesy, and sound judgment to meet needs. Experience supervising employees, including completion of annual goal setting and performance assessments is preferred. Should have a strong familiarity with applicable tax and reporting requirements (1098-T, 1099-MISC, 1042-S, Form 8300, etc.) Proficiency in the use of computerized general ledger/payroll or ERP systems and Microsoft Office programs, notably Excel, Word, Adobe PDF. Experience with Workday, Ellucian Colleague, SQL Server and Entrinsik Informer software packages a plus. Demonstrated ability to make decisions consistently that effectively balance the administration of compliance or policy with rational, logical customer-centric servicing. Must be extremely detail-oriented with strong organization and time management skills. Superior interpersonal skills with the ability to work with a wide range of campus constituencies. Ability to work independently with minimal supervision and maintain confidentiality. Additional Information:
Diversity, Equity & Inclusion job expectations for all Le Moyne College employees:
Demonstrates commitment to promoting a more diverse, inclusive and equitable work environment by supporting the diversity, equity, and inclusion goals of the employee's unit. Regularly participates in professional development opportunities to become more aware of DEI issues and to consider ways in which their work can be expanded to honor and incorporate the diversity of our community. Works to neutralize institutional bias by analyzing the policies and procedures of their unit and making suggestions to remove barriers for historically underserved people. Promotes open communication across Le Moyne's community in order to create an inclusive environment, and understanding of others backgrounds, ideas, and perspectives.
Le Moyne Benefits
403(b) Retirement contribution- (9.5% Employer match) Generous tuition coverage Health insurance options- (Medical, Dental, Vision, Flexible Spending Accounts) Health Savings Accounts- (Partially Employer funded) Basic Life & AD&D Insurance- (Employer paid) Short and Long Term Disability Insurance (Employer paid) Supplemental Life & AD&D Insurance Voluntary benefits- (Legal, Critical Illness, Hospital Indemnity, Accident Insurance, Pet Insurance etc.) 12 paid holidays Generous time off package
35 hours per week
Pay Range:
$68,000 - $80,000 annually
Equal Employment Opportunity
Le Moyne College is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, citizenship & immigration or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Le Moyne makes hiring decisions based solely on qualifications, merit, and business needs at the time.
Application Instructions:
To apply for this position please click the 'Apply Now' button and submit the required materials for consideration:
* Cover letter outlining your interest in the position * Current resume * Contact information for 3 professional references