McDonald's
Guest Services Department Manager
McDonald's, Greenville, South Carolina, us, 29610
AMC Corp is looking for a Customer Service driven individual to head up our Guest Services Department. Help us build the team you can be proud of!
DESCRIPTION:
Managers lead shifts every week, making sure customers get a fast, accurate, friendly experience every visit. But some managers also lead Departments.
The Guest Service Department Manager’s responsibilities include making sure Crew and Managers deliver a great customer experience, that sales promotions are done well, that all service staff are trained in service procedures, and that the Front Counter McCafé and Drive-Thru areas are organized for the best service.
BENEFITS:
Along with competitive pay, a Department Manager at a McDonald's Franchisee store is eligible for incredible benefits including:
Competitive Pay (up to $14.00 per hr)
Paid Time Off
Weekly Pay
Service awards
Bonus Plan
Free Employee Meal Plan
Medical, dental and vision coverage
Short and Long Term Disability, Life, and additional supplemental insurance options
Education through Archways to Opportunity including opportunities to earn a High School degree, college tuition assistance and English classes as a second language
DUTIES & RESPONSIBILITIES:
Monitor and provide adequate training to all employees
Provides an exceptional experience for all guests
Ensure crew enjoys working at McDonalds
Set a positive, professional tone for success
Makes sure the crew represents the brand proudly & consistently
Position crew members to deliver the best customer service
Ensure good communication between managers and crew
Must be able to follow targets and goals
Responsible for Marketing (POP/Special Events)
Tracks Cash (Shortage, sales, DT Times)
QUALIFICATIONS:
Previous managerial experience is preferred, ideally within a restaurant, retail or hospitality environment. We’re looking for positive team players with flexible schedules who like to have fun, with the passion to work the famously fast paced McDonald’s environment. You must be 18 years or older to be a manager in our restaurants.
Ability to Read and Write at a 9th Grade Level
Possess Basic Computer Knowledge
Ability to count money and accurately give change
Have a positive attitude
Ability to work well in a fast-paced environment
Work as a member of a team
Manage Time effectively
Hospitality knowledge and training L
Leadership Skills
6 months McDonald’s experience plus 6 months in food service Management
ServSafe Certified - Preferred
PHYSICAL REQUIREMENTS:
This position can be physically demanding. The employee may be required to stand for extended periods of time, lift objects up to 20 lbs on a regular basis and do repetitive tasks with few breaks.
This job posting contains some information about what it is like to work in a McDonald’s restaurant, but it is not a complete job description. People who work in a McDonald’s restaurant perform a number of different tasks every day, and this posting does not list all of the essential functions of this job.
By applying to this position, I understand that I am applying to work at a restaurant that is owned and operated by an independent franchisee, not McDonald’s USA. I understand that AMC Management Corp, Inc. is a McDonald's franchisee and is a separate company and a separate employer from McDonald’s USA. Any information I provide in this application will be submitted only to the independent franchisee, who is the only company responsible for employment matters at this restaurant. I recognize that the independent franchisee alone will make all decisions concerning employment matters, including hiring, firing, discipline, supervision, staffing and scheduling. By applying for a job at a franchisee operated restaurant, I understand that the information I provide will be forwarded to the franchisee organization in order for that organization to reach out to me and process and evaluate my application. I acknowledge that McDonald’s USA will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the franchise organization for information about its privacy practices.
Requsition ID: PDX MC 8ABD8036-4CFF-46EB-B902-F65BC8B67CDC_10371
McDonald's Corporation and McDonald's USA, LLC (the "Company") are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, including any corporate-owned restaurant, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact recruiting.supportteam@us.mcd.com if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company or at a McDonald’s corporate-owned restaurant to which you are applying.
McDonald's and its franchisees are taking proactive steps in response to the COVID-19 outbreak to ensure the safety in our restaurants across all communities. Our values of quality, service, and cleanliness continue to guide us. We're following direction from the CDC, state, and local governments and adhering to our deep cleaning procedures in every restaurant, every day. We also fully support employees who stay home from work if they are feeling sick. Read more about the ways we are prioritizing health at https://news.mcdonalds.com/news-releases/news-release-details/prioritizing-health-safety-and-community-mcdonalds-shares.
McDonald's and its franchisees are always looking for top candidates and encourage you to apply online. If you have any questions, please first call the restaurant as this will help the restaurant comply with any social distancing guidelines or other compliance obligations. For corporate roles, please proceed to the online application, or if you already applied, contact supportteam@us.mcd.com supportteam@us.mcd.com. There may be a short delay in response time while we continue to monitor the impacts of COVID-19. We sincerely thank you for your continued trust in the Golden Arches.
DESCRIPTION:
Managers lead shifts every week, making sure customers get a fast, accurate, friendly experience every visit. But some managers also lead Departments.
The Guest Service Department Manager’s responsibilities include making sure Crew and Managers deliver a great customer experience, that sales promotions are done well, that all service staff are trained in service procedures, and that the Front Counter McCafé and Drive-Thru areas are organized for the best service.
BENEFITS:
Along with competitive pay, a Department Manager at a McDonald's Franchisee store is eligible for incredible benefits including:
Competitive Pay (up to $14.00 per hr)
Paid Time Off
Weekly Pay
Service awards
Bonus Plan
Free Employee Meal Plan
Medical, dental and vision coverage
Short and Long Term Disability, Life, and additional supplemental insurance options
Education through Archways to Opportunity including opportunities to earn a High School degree, college tuition assistance and English classes as a second language
DUTIES & RESPONSIBILITIES:
Monitor and provide adequate training to all employees
Provides an exceptional experience for all guests
Ensure crew enjoys working at McDonalds
Set a positive, professional tone for success
Makes sure the crew represents the brand proudly & consistently
Position crew members to deliver the best customer service
Ensure good communication between managers and crew
Must be able to follow targets and goals
Responsible for Marketing (POP/Special Events)
Tracks Cash (Shortage, sales, DT Times)
QUALIFICATIONS:
Previous managerial experience is preferred, ideally within a restaurant, retail or hospitality environment. We’re looking for positive team players with flexible schedules who like to have fun, with the passion to work the famously fast paced McDonald’s environment. You must be 18 years or older to be a manager in our restaurants.
Ability to Read and Write at a 9th Grade Level
Possess Basic Computer Knowledge
Ability to count money and accurately give change
Have a positive attitude
Ability to work well in a fast-paced environment
Work as a member of a team
Manage Time effectively
Hospitality knowledge and training L
Leadership Skills
6 months McDonald’s experience plus 6 months in food service Management
ServSafe Certified - Preferred
PHYSICAL REQUIREMENTS:
This position can be physically demanding. The employee may be required to stand for extended periods of time, lift objects up to 20 lbs on a regular basis and do repetitive tasks with few breaks.
This job posting contains some information about what it is like to work in a McDonald’s restaurant, but it is not a complete job description. People who work in a McDonald’s restaurant perform a number of different tasks every day, and this posting does not list all of the essential functions of this job.
By applying to this position, I understand that I am applying to work at a restaurant that is owned and operated by an independent franchisee, not McDonald’s USA. I understand that AMC Management Corp, Inc. is a McDonald's franchisee and is a separate company and a separate employer from McDonald’s USA. Any information I provide in this application will be submitted only to the independent franchisee, who is the only company responsible for employment matters at this restaurant. I recognize that the independent franchisee alone will make all decisions concerning employment matters, including hiring, firing, discipline, supervision, staffing and scheduling. By applying for a job at a franchisee operated restaurant, I understand that the information I provide will be forwarded to the franchisee organization in order for that organization to reach out to me and process and evaluate my application. I acknowledge that McDonald’s USA will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the franchise organization for information about its privacy practices.
Requsition ID: PDX MC 8ABD8036-4CFF-46EB-B902-F65BC8B67CDC_10371
McDonald's Corporation and McDonald's USA, LLC (the "Company") are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, including any corporate-owned restaurant, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact recruiting.supportteam@us.mcd.com if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company or at a McDonald’s corporate-owned restaurant to which you are applying.
McDonald's and its franchisees are taking proactive steps in response to the COVID-19 outbreak to ensure the safety in our restaurants across all communities. Our values of quality, service, and cleanliness continue to guide us. We're following direction from the CDC, state, and local governments and adhering to our deep cleaning procedures in every restaurant, every day. We also fully support employees who stay home from work if they are feeling sick. Read more about the ways we are prioritizing health at https://news.mcdonalds.com/news-releases/news-release-details/prioritizing-health-safety-and-community-mcdonalds-shares.
McDonald's and its franchisees are always looking for top candidates and encourage you to apply online. If you have any questions, please first call the restaurant as this will help the restaurant comply with any social distancing guidelines or other compliance obligations. For corporate roles, please proceed to the online application, or if you already applied, contact supportteam@us.mcd.com supportteam@us.mcd.com. There may be a short delay in response time while we continue to monitor the impacts of COVID-19. We sincerely thank you for your continued trust in the Golden Arches.