Hawaii Pacific University
Associate Coordinator, Military Campus Programs
Hawaii Pacific University, Hilo, Hawaii, us, 96721
Salary:
$16.83 - $21.63 Hourly
Location :
Off-Campus
Job Type:
Staff - Regular Full Time Non-Exempt
Job Number:
01842
Department:
OOC, National Testing Ctrs & Academic Labs
Opening Date:
02/13/2023
Closing Date:
Continuous
Hawai'i Pacific University is designated as an Alaskan Native and Native Hawaiian (ANNH) Serving Institution by the US Department of Education. As such, we strive for accurate displays of the Hawaiian language in all our institutional materials. This includes the appropriate use of diacritical marks such as the 'okina and kahako. Unfortunately, at times external vendors and other third-party technology integrations do not support the use of these characters. Mahalo for your understanding.Description
Job Summary:
Provides academic advising to military, family member and civilian students, which includes assisting with the development and processing of degree maps/ templates. Directs program initiatives/projects, assists students with interpretation of policies/programs, evaluates unofficial transcripts for transfer credits, and assists with student recruitment and retention activities. Liaise with Director on classroom assignments and building security, monitor base assistants, maintain classrooms and computer lab overall cleanliness, and greets students on the first week of the 8 week term session.
Qualifications:
Minimum Qualifications:Associate degree or equivalent qualifying work experienceProficiency in Microsoft Office suite applications to include Word, Excel, Outlook and PowerPointOne year general office experience providing customer service and managing multiple projects independently (or in a team environment)Desired Qualifications:Bachelor's degree or equivalentOne year experience with BANNER student information systemExperience with military tuition management systems e.g. Air Force AI Portal, ArmyIgnitED or Navy College Management Information System (NCMIS)Two years of student services experience in higher education with a focus on military/veterans, adult affiliated and distance education programsOther Qualifications:Must have excellent interpersonal, customer service and communication skillsMust be able to work in an environment that utilize excellent time and stress management skillsReport to work obligations to support the department and may require work during HPU's winter break, if necessaryMust meet training and background check qualifications and comply with the Protection of Minors policyMust be able to work all shifts and extended hoursUpon hire, candidate must have reliable transportation to facilitate travel between all HPU worksites and other locations as required by the position. This includes a valid driver's license and a personal vehicle that is legally registered and insured.Must be able to obtain personal military credentials for access to U.S. military basesKey Responsibilities:
Academic Advising (30%)
Interpret and explain undergraduate and graduate academic programs, and policies governing matriculation to new, returning, and transfer studentsAdvise students pursuing on base and online degree programsCorrespond with students via email, telephone, virtual and face to face regarding: admissions; course selection and substitution; registration (including changes), recruiting and retention initiatives to include Faculty Feedback and other general inquiriesPrepare and maintain worksheets which document the progress of students' academic program completion and conduct necessary audits for graduationAssist with General Petition and BANNER processing of course substitutionsEnsure student attributes/cohorts are applied to student Banner recordsProvide unofficial evaluation of transcripts to studentsApprove student registration for each semester, and act as a student's advocate via the general petition for individual needs and any extenuating circumstances regarding matriculationCarry-out projects regarding retention activities such as intrusive advising, assisting students on probation, orientation activities and seminarsAssist students with the admission process including submitting of transcripts, medical records and navigating tuition optionsAssist students with the career search in coordination with the Career Services CenterMaintain database of student's enrollments (new, continuing, and returning); petitions to graduates, degree plans, add/drops, general petitionsCustomer Service (30%)Coordinate and ensure timely processing of all student paperwork in regards to Admissions to include: applications for special status students and returning students, application fees, Health Clearance forms, term deferments, intent to enroll forms, and other necessary forms.Coordinate and ensure timely processing of all student paperwork in regards to Registrar's Office to include: Change of Program forms, add/drop requests, registration override requests, requests for final processing of General Petitions, and other necessary forms/requests.Coordinate and consult with other support departments (Bookstore, Financial Aid, Business Office, Military/Veterans Center, and MCP National Test Centers) in support of all degree programsAssist students with complaints and grievancesProvide guidance and information to students on matters related to course financing to include: Military Tuition Assistance, Veterans Education Benefits, Federal Financial Aid, and Military Spouse Career Advancement Account (MyCAA), Military Awards and GrantsLiaise with appropriate agencies on issues concerning: MyHPU access, online learning management, bookstore and book purchases, web registration/withdrawalEnsure all operational processes are completed properly and in a timely manner: admissions, registration, tuition payments, and other administrative functions as they applyProcess base access requests for students, faculty and essential HPU staffAssist with contacting new and returning students to encourage registration and answering follow up questionsCampus Management - Interface with CPS Dean, Assistant Dean, Department Chair, Coordinators, and Support Departments (15%)Inform the CPS Dean and Senior Director on matters pertaining to campus enrollments; facilities, faculty, student concerns; generate ongoing and ad-hoc reports for the University, DoD-MOU, and SOC as requiredCoordinate CPS/MCP term to term course schedules with base colleagues to ensure all academic program requirements and site MOU's and DOD-MOU requirements are metCoordinate and consult with support departments (Admissions, Bookstore, Financial Aid, Business Office, Military/Veteran Center, Registrar's Office) with planning and implementing of all operational processesMaintain professional working relationship with the staff at the branch Educational Services CenterAssist with updating of information boards on campus siteAssist with managing of Base AssistantsMiscellaneous CPS Projects and Events (20%)Participate in award ceremonies, education fairs, and military events to promote HPU educational programs as necessaryAssist in recruiting and community service activities as necessaryPromote HPU and CPS events/initiatives to encourage student participationMaintain professionalism by staying current on issues in American higher educationEnsure all faculty and staff conform to the HPU culture by providing a professional, friendly environment for the conduct of University businessAssist with management of eCBT National Test Centers, monitor/proctor examinations, maintain test recordsPerform other related duties as assigned (5%)Actively participates as an effective member of team by completing assigned duties, accepting additional assignments or reassignmentsAssists with seasonal peaks
We seek talented and energetic people who thrive on challenge and innovation in supporting the mission and values of our university. HPU offers competitive compensation and a comprehensive benefits package.
01
Do you have an Associate degree or equivalent qualifying work experience?
YesNo
02
Are you proficient in Microsoft Office suite applications to include Word, Excel, Outlook and PowerPoint?
YesNo
03
Do you one year general office experience providing customer service and managing multiple projects independently (or in a team environment)?
YesNo
04
Are you able to obtain personal military credentials for access to U.S. military bases?
YesNo
Required Question
$16.83 - $21.63 Hourly
Location :
Off-Campus
Job Type:
Staff - Regular Full Time Non-Exempt
Job Number:
01842
Department:
OOC, National Testing Ctrs & Academic Labs
Opening Date:
02/13/2023
Closing Date:
Continuous
Hawai'i Pacific University is designated as an Alaskan Native and Native Hawaiian (ANNH) Serving Institution by the US Department of Education. As such, we strive for accurate displays of the Hawaiian language in all our institutional materials. This includes the appropriate use of diacritical marks such as the 'okina and kahako. Unfortunately, at times external vendors and other third-party technology integrations do not support the use of these characters. Mahalo for your understanding.Description
Job Summary:
Provides academic advising to military, family member and civilian students, which includes assisting with the development and processing of degree maps/ templates. Directs program initiatives/projects, assists students with interpretation of policies/programs, evaluates unofficial transcripts for transfer credits, and assists with student recruitment and retention activities. Liaise with Director on classroom assignments and building security, monitor base assistants, maintain classrooms and computer lab overall cleanliness, and greets students on the first week of the 8 week term session.
Qualifications:
Minimum Qualifications:Associate degree or equivalent qualifying work experienceProficiency in Microsoft Office suite applications to include Word, Excel, Outlook and PowerPointOne year general office experience providing customer service and managing multiple projects independently (or in a team environment)Desired Qualifications:Bachelor's degree or equivalentOne year experience with BANNER student information systemExperience with military tuition management systems e.g. Air Force AI Portal, ArmyIgnitED or Navy College Management Information System (NCMIS)Two years of student services experience in higher education with a focus on military/veterans, adult affiliated and distance education programsOther Qualifications:Must have excellent interpersonal, customer service and communication skillsMust be able to work in an environment that utilize excellent time and stress management skillsReport to work obligations to support the department and may require work during HPU's winter break, if necessaryMust meet training and background check qualifications and comply with the Protection of Minors policyMust be able to work all shifts and extended hoursUpon hire, candidate must have reliable transportation to facilitate travel between all HPU worksites and other locations as required by the position. This includes a valid driver's license and a personal vehicle that is legally registered and insured.Must be able to obtain personal military credentials for access to U.S. military basesKey Responsibilities:
Academic Advising (30%)
Interpret and explain undergraduate and graduate academic programs, and policies governing matriculation to new, returning, and transfer studentsAdvise students pursuing on base and online degree programsCorrespond with students via email, telephone, virtual and face to face regarding: admissions; course selection and substitution; registration (including changes), recruiting and retention initiatives to include Faculty Feedback and other general inquiriesPrepare and maintain worksheets which document the progress of students' academic program completion and conduct necessary audits for graduationAssist with General Petition and BANNER processing of course substitutionsEnsure student attributes/cohorts are applied to student Banner recordsProvide unofficial evaluation of transcripts to studentsApprove student registration for each semester, and act as a student's advocate via the general petition for individual needs and any extenuating circumstances regarding matriculationCarry-out projects regarding retention activities such as intrusive advising, assisting students on probation, orientation activities and seminarsAssist students with the admission process including submitting of transcripts, medical records and navigating tuition optionsAssist students with the career search in coordination with the Career Services CenterMaintain database of student's enrollments (new, continuing, and returning); petitions to graduates, degree plans, add/drops, general petitionsCustomer Service (30%)Coordinate and ensure timely processing of all student paperwork in regards to Admissions to include: applications for special status students and returning students, application fees, Health Clearance forms, term deferments, intent to enroll forms, and other necessary forms.Coordinate and ensure timely processing of all student paperwork in regards to Registrar's Office to include: Change of Program forms, add/drop requests, registration override requests, requests for final processing of General Petitions, and other necessary forms/requests.Coordinate and consult with other support departments (Bookstore, Financial Aid, Business Office, Military/Veterans Center, and MCP National Test Centers) in support of all degree programsAssist students with complaints and grievancesProvide guidance and information to students on matters related to course financing to include: Military Tuition Assistance, Veterans Education Benefits, Federal Financial Aid, and Military Spouse Career Advancement Account (MyCAA), Military Awards and GrantsLiaise with appropriate agencies on issues concerning: MyHPU access, online learning management, bookstore and book purchases, web registration/withdrawalEnsure all operational processes are completed properly and in a timely manner: admissions, registration, tuition payments, and other administrative functions as they applyProcess base access requests for students, faculty and essential HPU staffAssist with contacting new and returning students to encourage registration and answering follow up questionsCampus Management - Interface with CPS Dean, Assistant Dean, Department Chair, Coordinators, and Support Departments (15%)Inform the CPS Dean and Senior Director on matters pertaining to campus enrollments; facilities, faculty, student concerns; generate ongoing and ad-hoc reports for the University, DoD-MOU, and SOC as requiredCoordinate CPS/MCP term to term course schedules with base colleagues to ensure all academic program requirements and site MOU's and DOD-MOU requirements are metCoordinate and consult with support departments (Admissions, Bookstore, Financial Aid, Business Office, Military/Veteran Center, Registrar's Office) with planning and implementing of all operational processesMaintain professional working relationship with the staff at the branch Educational Services CenterAssist with updating of information boards on campus siteAssist with managing of Base AssistantsMiscellaneous CPS Projects and Events (20%)Participate in award ceremonies, education fairs, and military events to promote HPU educational programs as necessaryAssist in recruiting and community service activities as necessaryPromote HPU and CPS events/initiatives to encourage student participationMaintain professionalism by staying current on issues in American higher educationEnsure all faculty and staff conform to the HPU culture by providing a professional, friendly environment for the conduct of University businessAssist with management of eCBT National Test Centers, monitor/proctor examinations, maintain test recordsPerform other related duties as assigned (5%)Actively participates as an effective member of team by completing assigned duties, accepting additional assignments or reassignmentsAssists with seasonal peaks
We seek talented and energetic people who thrive on challenge and innovation in supporting the mission and values of our university. HPU offers competitive compensation and a comprehensive benefits package.
01
Do you have an Associate degree or equivalent qualifying work experience?
YesNo
02
Are you proficient in Microsoft Office suite applications to include Word, Excel, Outlook and PowerPoint?
YesNo
03
Do you one year general office experience providing customer service and managing multiple projects independently (or in a team environment)?
YesNo
04
Are you able to obtain personal military credentials for access to U.S. military bases?
YesNo
Required Question