ASM Global
Premium Seating & Experiences Supervisor - Boeing Center
ASM Global, San Antonio, Texas, United States, 78208
Title: Premium Seating & Experiences Supervisor
POSITION: Premium Seating & Experiences Supervisor
DEPARTMENT: Sales & Marketing
REPORTS TO: Premium Seating & Experiences Manager
FLSA STATUS: Part-time Hourly, Non-Exempt
Summary
ASM Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for a Premium Seating & Experiences Supervisor with ASM Global/Boeing Center at Tech Port. The PSE Supervisor will provide premium professional client food and beverage services and support in the planning, organization, and management of events within the facility, while interacting with clients, VIP Host staff and related personnel to assure all event needs are fulfilled.
We’re looking for someone who is:
Passionate and motivated. Driven, with an entrepreneurial spirit. A team leader who is resourceful, innovative, forward thinking and committed. Passionate about music, night-life hospitality, and providing an excellent, memorable, and overall premium experience for all guests.
Imagine your Opportunity
As the Premium Seating & Experiences Supervisor, you are a leader in the venue, committed to providing the highest level of the guests’ experience. You are not only tasked with ensuring a premium guest experience, but you are active in driving sales and creating new revenue building team programs.
Responsibilities:
Supervise VIP Host Staff to help manage the expectations of the Frost Club Guests and Members.
Training VIP Hosts; planning, assigning, and directing work and schedule approvals.
Work with Premium Seating & Experience Manager and GM on disciplinary and performance issues
Manage inventory and create the VIP Host team’s nightly, weekly, monthly sales goals
Build relationships and data with the Frost Club Members and Club Guests
Ensure compliance with All Workplace Standards
Maintain constant communication with staff and guests to ensure that they receive highly personalized service
Floor Management, proper setup for various client requests and special occasions such as birthdays, holidays, anniversaries etc.
Qualifications:
Excellent communication and interpersonal skills
Well-spoken and personable
Ability to problem solve, multi task and is well organized
Charismatic and a people person. Fearless and excited to lead a team
Ability to take charge, think outside the box and come up with creative solutions
Articulate vocabulary with the ability to adapt and socialize with a diverse audience
Ability to anticipate guests’ needs
Enhance Revenue
Participate in developing long and short-term plans for revenue growth
Assist PSE Manager in Generating/Enhancing Revenue and Premium Memberships
Upsell/Upgrade available premium seating inventory to night off concert attendees
Style, Atmosphere and Maintenance within the Venue
Create and maintain a high energy environment that fits within ASM Global’ standards
Maintains a stylish and professional personal appearance
Ensure atmosphere of the Frost Club adheres to standards including but not limited to; lighting, sound level, furniture placement and décor
Maintain cleanliness standards at its highest
Essential Personal & Interpersonal Skills
Capable of maintaining a positive attitude
Maintains an objective view in all circumstances
Listens empathically to Management and Team Members
Maintains organization and focus
Takes creative risks to enhance revenue
Behaves professionally to maintain/enhance a positive image
Thinks creatively to produce new possibilities in all areas of operations
Ability to alleviate volatile situations
Shows respect by considering the rights and dignity of others rather than just self
Communicates assertively in a non-aggressive, candid manner
Maintains personal integrity by abiding by and supporting the values of ASM Global and it’s partnerships.
The Premium Experiences Supervisor will also be evaluated on the following leadership qualities:
Accountability
Development (self and subordinates)
Working Relationships
Judgment
Quality of Work
Dependability/Reliability
Written and verbal communication
Financial Goals
Operations of Experience Goals
Manageability
Minimum Qualifications
WORKING KNOWLEDGE OF: Venue operations; up-scale service procedures; computers (Windows environment: spreadsheets, word processing, databases; training programs; nightlife operations and trends)
ENTRY LEVEL KNOWLEDGE OF: Legal and HR issues with regard to the hospitality industry (federal, state and local law regarding liquor, labor and health code regulations); POS systems, band booking procedures; retail operations; box office operations; promotions
INTERPERSONAL SKILLS: Exhibits positive attitude, maintains objective view, listens empathetically, organized and focused, thinks creatively, maintains composure, shows respect, communicates assertively, maintains personal integrity ABILITY TO: Handle various projects at one time, coordinate activities, lead, make good decisions, delegate, follow up, communicate with staff and guests in a positive manner
SPECIAL REQUIREMENTS (LICENSES, CERTIFICATES, PROFESSIONAL, ETC.) High School diploma required, College preferred or equivalent; 2-3 year’s experience in an up-scale service environment. Experience in a live music club or nightlife industry with high level customer service is a plus
AVAILABILITY : Must maintain availability to work and supervise All Ticketed Events
WORKING CONDITIONS
May be required to work additional hours as dictated by the workload and staffing
Must be willing to work evenings, weekends, and holidays
PHYSICAL DEMANDS
Requires moderate physical efforts. Standing, carrying, bending, stretching, stooping, pulling and pushing, lifting of weights up to 50 pounds.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events
TO APPLY
Click here to apply (https://recruiting.adp.com/srccar/public/RTI.home?c=1152751&d=ExternalCareerSite&r=5000795314906#/)
Danielle Hrubetz TechPort Center and Arena3331 General HudnellSan Antonio, Texas 78226
Applicants that need reasonable accommodations to complete the application process may contact 210-906-3754.
ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
Open: 10/16/2023Closed: When filled
POSITION: Premium Seating & Experiences Supervisor
DEPARTMENT: Sales & Marketing
REPORTS TO: Premium Seating & Experiences Manager
FLSA STATUS: Part-time Hourly, Non-Exempt
Summary
ASM Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for a Premium Seating & Experiences Supervisor with ASM Global/Boeing Center at Tech Port. The PSE Supervisor will provide premium professional client food and beverage services and support in the planning, organization, and management of events within the facility, while interacting with clients, VIP Host staff and related personnel to assure all event needs are fulfilled.
We’re looking for someone who is:
Passionate and motivated. Driven, with an entrepreneurial spirit. A team leader who is resourceful, innovative, forward thinking and committed. Passionate about music, night-life hospitality, and providing an excellent, memorable, and overall premium experience for all guests.
Imagine your Opportunity
As the Premium Seating & Experiences Supervisor, you are a leader in the venue, committed to providing the highest level of the guests’ experience. You are not only tasked with ensuring a premium guest experience, but you are active in driving sales and creating new revenue building team programs.
Responsibilities:
Supervise VIP Host Staff to help manage the expectations of the Frost Club Guests and Members.
Training VIP Hosts; planning, assigning, and directing work and schedule approvals.
Work with Premium Seating & Experience Manager and GM on disciplinary and performance issues
Manage inventory and create the VIP Host team’s nightly, weekly, monthly sales goals
Build relationships and data with the Frost Club Members and Club Guests
Ensure compliance with All Workplace Standards
Maintain constant communication with staff and guests to ensure that they receive highly personalized service
Floor Management, proper setup for various client requests and special occasions such as birthdays, holidays, anniversaries etc.
Qualifications:
Excellent communication and interpersonal skills
Well-spoken and personable
Ability to problem solve, multi task and is well organized
Charismatic and a people person. Fearless and excited to lead a team
Ability to take charge, think outside the box and come up with creative solutions
Articulate vocabulary with the ability to adapt and socialize with a diverse audience
Ability to anticipate guests’ needs
Enhance Revenue
Participate in developing long and short-term plans for revenue growth
Assist PSE Manager in Generating/Enhancing Revenue and Premium Memberships
Upsell/Upgrade available premium seating inventory to night off concert attendees
Style, Atmosphere and Maintenance within the Venue
Create and maintain a high energy environment that fits within ASM Global’ standards
Maintains a stylish and professional personal appearance
Ensure atmosphere of the Frost Club adheres to standards including but not limited to; lighting, sound level, furniture placement and décor
Maintain cleanliness standards at its highest
Essential Personal & Interpersonal Skills
Capable of maintaining a positive attitude
Maintains an objective view in all circumstances
Listens empathically to Management and Team Members
Maintains organization and focus
Takes creative risks to enhance revenue
Behaves professionally to maintain/enhance a positive image
Thinks creatively to produce new possibilities in all areas of operations
Ability to alleviate volatile situations
Shows respect by considering the rights and dignity of others rather than just self
Communicates assertively in a non-aggressive, candid manner
Maintains personal integrity by abiding by and supporting the values of ASM Global and it’s partnerships.
The Premium Experiences Supervisor will also be evaluated on the following leadership qualities:
Accountability
Development (self and subordinates)
Working Relationships
Judgment
Quality of Work
Dependability/Reliability
Written and verbal communication
Financial Goals
Operations of Experience Goals
Manageability
Minimum Qualifications
WORKING KNOWLEDGE OF: Venue operations; up-scale service procedures; computers (Windows environment: spreadsheets, word processing, databases; training programs; nightlife operations and trends)
ENTRY LEVEL KNOWLEDGE OF: Legal and HR issues with regard to the hospitality industry (federal, state and local law regarding liquor, labor and health code regulations); POS systems, band booking procedures; retail operations; box office operations; promotions
INTERPERSONAL SKILLS: Exhibits positive attitude, maintains objective view, listens empathetically, organized and focused, thinks creatively, maintains composure, shows respect, communicates assertively, maintains personal integrity ABILITY TO: Handle various projects at one time, coordinate activities, lead, make good decisions, delegate, follow up, communicate with staff and guests in a positive manner
SPECIAL REQUIREMENTS (LICENSES, CERTIFICATES, PROFESSIONAL, ETC.) High School diploma required, College preferred or equivalent; 2-3 year’s experience in an up-scale service environment. Experience in a live music club or nightlife industry with high level customer service is a plus
AVAILABILITY : Must maintain availability to work and supervise All Ticketed Events
WORKING CONDITIONS
May be required to work additional hours as dictated by the workload and staffing
Must be willing to work evenings, weekends, and holidays
PHYSICAL DEMANDS
Requires moderate physical efforts. Standing, carrying, bending, stretching, stooping, pulling and pushing, lifting of weights up to 50 pounds.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events
TO APPLY
Click here to apply (https://recruiting.adp.com/srccar/public/RTI.home?c=1152751&d=ExternalCareerSite&r=5000795314906#/)
Danielle Hrubetz TechPort Center and Arena3331 General HudnellSan Antonio, Texas 78226
Applicants that need reasonable accommodations to complete the application process may contact 210-906-3754.
ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
Open: 10/16/2023Closed: When filled