Unilever
Senior Director, Quality Compliance
Unilever, El Segundo, California, United States, 90245
About Liquid I.V.
At Liquid I.V., our purpose is to elevate the vitality of people and the planet. An ambitious goal? Yes! But by playing to win, holding the bar higher, championing wellbeing, and always thinking with a pioneering mindset we can go further together to leave a lasting mark.
Our products are stocked in over 80,000 retail doors, including the world’s leading specialty, big box, and online retailers such as Costco, Walmart, Target, Amazon, and many more. In just over 10 years, our growth has been exponential. And as part of Unilever, we’re continuing the expansion of Liquid I.V. into a global brand.
We’re also passionate about cultivating solutions for equitable clean water access, a healthier planet, and thriving communities. We contribute over 1% of our company revenue to our Impact Program through which we provide partnerships and grants to organizations that expand access to clean and abundant water locally and globally. By 2026, our goal is to help ensure access to clean water for 2 million people around the world.
About our Team:
We are a world-class team of innovators and passionate changemakers, looking to develop transformative hydration solutions and make a meaningful impact on the world around us.
At Liquid I.V., we are committed to building an inclusive culture of belonging that not only embraces the diversity of our people but also reflects the diversity of the communities in which we work and the customers we serve.
Our team members enjoy a flexible and inclusive working environment, a highly collaborative and innovation-forward culture, generous benefits and perks that empower employees to champion their wellbeing every day, as well as an infinite supply of Liquid I.V. for extraordinary hydration.
About the role:
The Senior Director of Quality Compliance is responsible for managing the QA function within the established legal guidelines and internal standards to ensure the production of the highest quality products in the safest and most efficient manner. Specifically, within this role the Ensures compliance with FDA regulations mandated in 21 CFR Part 111 and 117 (FSMA).
Functions and duties of this role include, but not limited to:
Leads development, Implementation, enforcement, and continuous improvement of established policies, strategies, and procedures related to quality systems and food safety to achieve LIV quality-related goals and objectives.
Lead cross functional teams to champion the resolution of key quality issues. Develops (with VP of QA/RA) actions plans and recommendations for the Leadership Team on major quality and safety concerns that could lead to business interruption.
Leads out of specification investigations. Investigates test data for raw materials and finished products between teams in Product Development, co-manufacturers, 3rd Party Laboratories and suppliers.
Leads development, implementation, and maintenance of LIV Technology Solutions for Quality Management (e.g. Viva Quality One, Product Lifecycle Management, Viva Safety).
Provides quality and technical support to Product Development teams in the development and implementation of LIV products.
Statistically analyze quality data and identify potential problem areas to prevent issues.
Responsible for Qualifying 3rd Party laboratories to ensure compliant with ISO17025 and GLP.
Manages certification programs for products to ensure products are following the requirements and procedures imposed by these agencies through extensive product testing and certifications.
Leads international program – collaborates with key stakeholders on H&W international team. Ensures all documentation and change management requirements are met. Supports international team in reviewing/approving Product Labels and Product License Applications for international markets.
Coordinates and helps troubleshoot raw material deviations between LIV suppliers, comans, supplier quality, and sourcing.
Leads change management program. Ensures documentation is properly routed, managed, disseminated, implemented, and trained on.
Responsible for raw material and product risk assessments process on raw materials and finished goods to determine appropriate risk mitigation and statistically sound testing protocols.
Supports LIV Quality Assurance coman group and supplier group to implement corrective actions to reverse negative trends in manufacturing related consumer complaints. Drive root cause analyses, corrective actions, and continuous improvement activities.
Responsible for the consumer complaint program. Ensures that adverse event complaints are properly documented and investigated. Enforces and refines guidelines for forwarding adverse event (AER) contacts to third party resource for evaluation of Severe adverse events (SAER).
Develops, monitors, and reports on relevant supplier KPIs and scorecards to drive continuous improvements
Ensures effective risk mitigation management to reduce risk and interruption in supply and co-manufacturing operations
Leads the CAPA management program. Ensures CAPA’s are captured, documented, checked for effectiveness, and closed.
Leads departmental staffing and people development strategies to ensure technical competence, creativity, teamwork and broad business knowledge leading to continued managerial and technical leadership for Quality and Food Safety.
Leads internal audit program to ensure compliance with the Quality System.
Provides the business with supplemental industry expertise through their industry connections/network of subject matter experts and through building strategic partnerships with identified third parties.
Support the department and Unilever Health & Wellbeing QA-RA with other projects as required.
Qualifications:
A minimum of a bachelor’s degree from an accredited college or university in a related field or equivalent combination of education, training and experience that provides the required knowledge, skills, and abilities.
Master’s degree from an accredited university in a related field or equivalent combination of education, training and experience that provides the required knowledge, skills, and abilities preferred.
12+ years of relevant Quality Assurance experience in the food/supplement industry.
Strong understanding of FDA regulations for Foods FSMA (21 CFR part 117) and Dietary Supplements (21 CFR part 111).
Working knowledge of plant layout and manufacturing operations to effectively troubleshoot and correct production related problems and recognize constraints and limitations affecting new product design and implementation.
Strong working knowledge of GMPs and FDA/ISO guidelines for manufacturing of Food, Supplement products.
Strong analytical and critical thinking skills.
Strong attention to detail.
Strong interpersonal and communication skills.
Prior experience managing and developing others.
Ability to represent the company needs when dealing with suppliers, contract manufacturers, regulatory agencies, and other departments within the corporation.
What We Give:
100% company-paid medical, dental and vision insurance for employees (PPO, HMO and Kaiser options).
A 401k plan with company match, short and long-term disability coverage.
A generous PTO and sick policy that includes 13+ paid annual holidays.
Wellness classes (fitness, mental health, nutrition, finance, etc.).
An Employee Assistance Program, including membership for guided meditation for all employees.
Monthly tech and wellness reimbursement.
An infinite supply of Liquid I.V. for endless hydration!
Work Environment:
Hybrid office environment with flexibility for industry events and up to 40% travel for supplier visits.
Candidates must be authorized to work in the United States without sponsorship.
The expected salary range for this position is $172,200 - $258,400 annually and is bonus eligible. The exact salary is determined by various factors including experience, skills, education, geographic location, internal company equity, and budget.
This job description indicates in general the nature and levels of work, knowledge, skills, abilities and other essential functions expected of the role. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision. Ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to the company’s mission, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Liquid I.V.
We are committed to building an inclusive culture of belonging that not only embraces the diversity of our people but also reflects the diversity of the communities in which we work and the customers we serve. We know that the happiest and highest performing teams include people with diverse perspectives that encourage new ways of solving problems, so we strive to attract and develop talent from all backgrounds and create workplaces where everyone feels seen, heard, and empowered to bring their full, authentic selves to work.
Liquid I.V. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
At Liquid I.V., our purpose is to elevate the vitality of people and the planet. An ambitious goal? Yes! But by playing to win, holding the bar higher, championing wellbeing, and always thinking with a pioneering mindset we can go further together to leave a lasting mark.
Our products are stocked in over 80,000 retail doors, including the world’s leading specialty, big box, and online retailers such as Costco, Walmart, Target, Amazon, and many more. In just over 10 years, our growth has been exponential. And as part of Unilever, we’re continuing the expansion of Liquid I.V. into a global brand.
We’re also passionate about cultivating solutions for equitable clean water access, a healthier planet, and thriving communities. We contribute over 1% of our company revenue to our Impact Program through which we provide partnerships and grants to organizations that expand access to clean and abundant water locally and globally. By 2026, our goal is to help ensure access to clean water for 2 million people around the world.
About our Team:
We are a world-class team of innovators and passionate changemakers, looking to develop transformative hydration solutions and make a meaningful impact on the world around us.
At Liquid I.V., we are committed to building an inclusive culture of belonging that not only embraces the diversity of our people but also reflects the diversity of the communities in which we work and the customers we serve.
Our team members enjoy a flexible and inclusive working environment, a highly collaborative and innovation-forward culture, generous benefits and perks that empower employees to champion their wellbeing every day, as well as an infinite supply of Liquid I.V. for extraordinary hydration.
About the role:
The Senior Director of Quality Compliance is responsible for managing the QA function within the established legal guidelines and internal standards to ensure the production of the highest quality products in the safest and most efficient manner. Specifically, within this role the Ensures compliance with FDA regulations mandated in 21 CFR Part 111 and 117 (FSMA).
Functions and duties of this role include, but not limited to:
Leads development, Implementation, enforcement, and continuous improvement of established policies, strategies, and procedures related to quality systems and food safety to achieve LIV quality-related goals and objectives.
Lead cross functional teams to champion the resolution of key quality issues. Develops (with VP of QA/RA) actions plans and recommendations for the Leadership Team on major quality and safety concerns that could lead to business interruption.
Leads out of specification investigations. Investigates test data for raw materials and finished products between teams in Product Development, co-manufacturers, 3rd Party Laboratories and suppliers.
Leads development, implementation, and maintenance of LIV Technology Solutions for Quality Management (e.g. Viva Quality One, Product Lifecycle Management, Viva Safety).
Provides quality and technical support to Product Development teams in the development and implementation of LIV products.
Statistically analyze quality data and identify potential problem areas to prevent issues.
Responsible for Qualifying 3rd Party laboratories to ensure compliant with ISO17025 and GLP.
Manages certification programs for products to ensure products are following the requirements and procedures imposed by these agencies through extensive product testing and certifications.
Leads international program – collaborates with key stakeholders on H&W international team. Ensures all documentation and change management requirements are met. Supports international team in reviewing/approving Product Labels and Product License Applications for international markets.
Coordinates and helps troubleshoot raw material deviations between LIV suppliers, comans, supplier quality, and sourcing.
Leads change management program. Ensures documentation is properly routed, managed, disseminated, implemented, and trained on.
Responsible for raw material and product risk assessments process on raw materials and finished goods to determine appropriate risk mitigation and statistically sound testing protocols.
Supports LIV Quality Assurance coman group and supplier group to implement corrective actions to reverse negative trends in manufacturing related consumer complaints. Drive root cause analyses, corrective actions, and continuous improvement activities.
Responsible for the consumer complaint program. Ensures that adverse event complaints are properly documented and investigated. Enforces and refines guidelines for forwarding adverse event (AER) contacts to third party resource for evaluation of Severe adverse events (SAER).
Develops, monitors, and reports on relevant supplier KPIs and scorecards to drive continuous improvements
Ensures effective risk mitigation management to reduce risk and interruption in supply and co-manufacturing operations
Leads the CAPA management program. Ensures CAPA’s are captured, documented, checked for effectiveness, and closed.
Leads departmental staffing and people development strategies to ensure technical competence, creativity, teamwork and broad business knowledge leading to continued managerial and technical leadership for Quality and Food Safety.
Leads internal audit program to ensure compliance with the Quality System.
Provides the business with supplemental industry expertise through their industry connections/network of subject matter experts and through building strategic partnerships with identified third parties.
Support the department and Unilever Health & Wellbeing QA-RA with other projects as required.
Qualifications:
A minimum of a bachelor’s degree from an accredited college or university in a related field or equivalent combination of education, training and experience that provides the required knowledge, skills, and abilities.
Master’s degree from an accredited university in a related field or equivalent combination of education, training and experience that provides the required knowledge, skills, and abilities preferred.
12+ years of relevant Quality Assurance experience in the food/supplement industry.
Strong understanding of FDA regulations for Foods FSMA (21 CFR part 117) and Dietary Supplements (21 CFR part 111).
Working knowledge of plant layout and manufacturing operations to effectively troubleshoot and correct production related problems and recognize constraints and limitations affecting new product design and implementation.
Strong working knowledge of GMPs and FDA/ISO guidelines for manufacturing of Food, Supplement products.
Strong analytical and critical thinking skills.
Strong attention to detail.
Strong interpersonal and communication skills.
Prior experience managing and developing others.
Ability to represent the company needs when dealing with suppliers, contract manufacturers, regulatory agencies, and other departments within the corporation.
What We Give:
100% company-paid medical, dental and vision insurance for employees (PPO, HMO and Kaiser options).
A 401k plan with company match, short and long-term disability coverage.
A generous PTO and sick policy that includes 13+ paid annual holidays.
Wellness classes (fitness, mental health, nutrition, finance, etc.).
An Employee Assistance Program, including membership for guided meditation for all employees.
Monthly tech and wellness reimbursement.
An infinite supply of Liquid I.V. for endless hydration!
Work Environment:
Hybrid office environment with flexibility for industry events and up to 40% travel for supplier visits.
Candidates must be authorized to work in the United States without sponsorship.
The expected salary range for this position is $172,200 - $258,400 annually and is bonus eligible. The exact salary is determined by various factors including experience, skills, education, geographic location, internal company equity, and budget.
This job description indicates in general the nature and levels of work, knowledge, skills, abilities and other essential functions expected of the role. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision. Ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to the company’s mission, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Liquid I.V.
We are committed to building an inclusive culture of belonging that not only embraces the diversity of our people but also reflects the diversity of the communities in which we work and the customers we serve. We know that the happiest and highest performing teams include people with diverse perspectives that encourage new ways of solving problems, so we strive to attract and develop talent from all backgrounds and create workplaces where everyone feels seen, heard, and empowered to bring their full, authentic selves to work.
Liquid I.V. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.