AnewHealth
Remote Clinical Liaison (11:30AM - 8:00PM)
AnewHealth, Ohio City, Ohio, United States, 45874
AnewHealth is one of the nation's leading pharmacy care management companies that specializes in caring for people with the most complex, chronic needs-wherever they call home. We enable better outcomes for patients and the healthcare organizations who support them. Established in 2023 through the combination of ExactCare and Tabula Rasa HealthCare, we provide a suite of solutions that includes comprehensive pharmacy services; full-service pharmacy benefit management; and specialized support services for Program of All-Inclusive Care for the Elderly. With over 1,400 team members, we care for more than 100,000 people across all 50 states.
Job Details
ExactCare is seeking a Clinical Liaison to grow our patient base throughout the United States by promoting and educating patients on our medication management solutions. The Clinical Liaison will conduct phone based medication assessments and register patients for our services.
The Clinical Liaison will build relationships with patients through exceptional customer service, strong education of ExactCare solutions and acting as a go between the patient and their ExactCare pharmacy team. Secondary responsibilities will include functioning in a support role for the completion of MTM services, scheduling medication and health reviews, and conducting patient follow-up calls.
We will provide you with all the necessary resources to successfully execute your responsibilities. ExactCare fosters a high-performing environment driven by our Core Values and commitment to our Patient Promise.
ResponsibilitiesConduct a health and medication review with the patient that includes a thorough review of their list of medications and administration instructions and collecting key health information.Responsible for accurate data entry of a patient's prescription information to ensure the patient will receive the appropriate medicationsResponsible for achieving key performance metrics as set forth by the management team..Educate facilities, institutions and patients about ExactCareManage the patient assessment process to grow business and maintain referral relationshipsMaintain accurate records and prepare reports for the consistency of information to be shared with the ExactCare teamPartner and support with our Clinical Services team in the completion of MTM services.Call on prospective patients daily and schedule them for telephonic reviews and conduct patient follow up calls.Open lines of communication with management teamOther duties as assignedSkills & Abilities
Excellent problem-solving abilityEnergetic and compassionate phone skills requiredHighly motivational and possesses persuasion skillsTeam oriented and the ability to help others succeedVery organized with strong attention to detailExcellent with multitaskingSelf-Starter with little to no supervision neededExcellent communication skills; oral, written, facilitation and presentationProficient in MS Office suitePassion to help people and enrich their livesRequirements
Certified Pharmacy Technician is preferredAbility to conduct business in English and SpanishHome Internet with at least 15 Mbps download and 6 Mbps upload - This is needed for proper inbound/outbound calling and call transferringAbility to work Monday through Friday 11:30am to 8pm ESTUp to one Saturday each monthMust be in your current role for at least 6 monthsMust have gone through the training sessions and actively completing assessments
AnewHealth provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment. Applicants are encouraged to confidentially self-identify when applying. Local applicants are encouraged to apply. We maintain a drug-free work environment. Applicants must be eligible to work in this country.
Job Details
ExactCare is seeking a Clinical Liaison to grow our patient base throughout the United States by promoting and educating patients on our medication management solutions. The Clinical Liaison will conduct phone based medication assessments and register patients for our services.
The Clinical Liaison will build relationships with patients through exceptional customer service, strong education of ExactCare solutions and acting as a go between the patient and their ExactCare pharmacy team. Secondary responsibilities will include functioning in a support role for the completion of MTM services, scheduling medication and health reviews, and conducting patient follow-up calls.
We will provide you with all the necessary resources to successfully execute your responsibilities. ExactCare fosters a high-performing environment driven by our Core Values and commitment to our Patient Promise.
ResponsibilitiesConduct a health and medication review with the patient that includes a thorough review of their list of medications and administration instructions and collecting key health information.Responsible for accurate data entry of a patient's prescription information to ensure the patient will receive the appropriate medicationsResponsible for achieving key performance metrics as set forth by the management team..Educate facilities, institutions and patients about ExactCareManage the patient assessment process to grow business and maintain referral relationshipsMaintain accurate records and prepare reports for the consistency of information to be shared with the ExactCare teamPartner and support with our Clinical Services team in the completion of MTM services.Call on prospective patients daily and schedule them for telephonic reviews and conduct patient follow up calls.Open lines of communication with management teamOther duties as assignedSkills & Abilities
Excellent problem-solving abilityEnergetic and compassionate phone skills requiredHighly motivational and possesses persuasion skillsTeam oriented and the ability to help others succeedVery organized with strong attention to detailExcellent with multitaskingSelf-Starter with little to no supervision neededExcellent communication skills; oral, written, facilitation and presentationProficient in MS Office suitePassion to help people and enrich their livesRequirements
Certified Pharmacy Technician is preferredAbility to conduct business in English and SpanishHome Internet with at least 15 Mbps download and 6 Mbps upload - This is needed for proper inbound/outbound calling and call transferringAbility to work Monday through Friday 11:30am to 8pm ESTUp to one Saturday each monthMust be in your current role for at least 6 monthsMust have gone through the training sessions and actively completing assessments
AnewHealth provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment. Applicants are encouraged to confidentially self-identify when applying. Local applicants are encouraged to apply. We maintain a drug-free work environment. Applicants must be eligible to work in this country.