Holman Inc
Assistant Service Manager - Holman Motorcars
Holman Inc, Fort Lauderdale, Florida, us, 33336
Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What's Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.
The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.
Holman Motorcars
has an exciting opportunity for Assistant Service Manager.
In this role the ASM will be responsible for increasing overall service satisfaction, service department profitability, coordinating efficient and timely processes for Service Advisors and office staff, and promoting overall employee satisfaction.
Hospitality:Greeting customers in the service drive during busy times, directing them to the proper placeAssist with walk aroundsResolving customer issues and complaints in person and over the phone, referring to Service Manager when necessaryAssisting Service Advisors - Filling in for absent service advisorsApproving expenses: rental cars, goodwill adjustments, aftermarket warranty adjustmentsAssisting advisors write up customers if there is a momentary overloadAssisting Service Office - Providing backup to bookers and schedulers as needed - Ensuring that phone training is used and that phone calls are being handled properly - Ensure that the workload is being scheduled properly.Personnel Functions:
Assisting with onboarding for new hires for advisors, clerical, or valetMaking sure that the proper staffing level is maintained at advisor, office, service drive, and carwash workstations - monitoring employee schedules for breaks, lunches.Coaching and counseling employees on job performance, providing feedbackReporting Functions:
Receiving information from Warranty Administrator regarding rejected or underpaid claims - researching information, providing appeal information back to Warranty Administrator, involving Service Manager when necessary.Watching performance indicators for advisors, using information to coach advisorsReviewing cash tickets daily for upsell and accuracy - Assist with payroll as necessaryAssist in monitoring Service Department expenses, signing purchase orders in a timely fashion.General Duties:
Participate in all service department daily huddles.Ensure that the facility looks good for our customers and employees - direct activities of utility staffAssist with closing and lockup dutiesCoordinate advisor and office training activitiesRequirements:
5 plus years automotive service experienceHigh School degree or equivalentStrong customer service and communication skills#LI-BS1
At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That's why we are listening, open to learning new things - about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It's The Holman Way.
At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):
Health InsuranceVision InsuranceDental InsuranceLife and Disability InsuranceFlexible Spending and Health Savings AccountsEmployee Assistance Program401(k) plan with Company MatchPaid Time Off (PTO)Paid Holidays, Bereavement, and Jury DutyPaid Pregnancy/Parental leavePaid Military LeaveTuition Reimbursement
Benefits:
Regular Full-Time
We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees.Click here for Washington State benefit information.
Temporary or Part-Time
In geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.Click here for Washington State benefit information.
Pay:
We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $64,600.00 - $93,665.00 USD annually for full time employees. The annual compensation range is comprised of base pay and bonus earnings.
Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.
Holman Motorcars
has an exciting opportunity for Assistant Service Manager.
In this role the ASM will be responsible for increasing overall service satisfaction, service department profitability, coordinating efficient and timely processes for Service Advisors and office staff, and promoting overall employee satisfaction.
Hospitality:Greeting customers in the service drive during busy times, directing them to the proper placeAssist with walk aroundsResolving customer issues and complaints in person and over the phone, referring to Service Manager when necessaryAssisting Service Advisors - Filling in for absent service advisorsApproving expenses: rental cars, goodwill adjustments, aftermarket warranty adjustmentsAssisting advisors write up customers if there is a momentary overloadAssisting Service Office - Providing backup to bookers and schedulers as needed - Ensuring that phone training is used and that phone calls are being handled properly - Ensure that the workload is being scheduled properly.Personnel Functions:
Assisting with onboarding for new hires for advisors, clerical, or valetMaking sure that the proper staffing level is maintained at advisor, office, service drive, and carwash workstations - monitoring employee schedules for breaks, lunches.Coaching and counseling employees on job performance, providing feedbackReporting Functions:
Receiving information from Warranty Administrator regarding rejected or underpaid claims - researching information, providing appeal information back to Warranty Administrator, involving Service Manager when necessary.Watching performance indicators for advisors, using information to coach advisorsReviewing cash tickets daily for upsell and accuracy - Assist with payroll as necessaryAssist in monitoring Service Department expenses, signing purchase orders in a timely fashion.General Duties:
Participate in all service department daily huddles.Ensure that the facility looks good for our customers and employees - direct activities of utility staffAssist with closing and lockup dutiesCoordinate advisor and office training activitiesRequirements:
5 plus years automotive service experienceHigh School degree or equivalentStrong customer service and communication skills#LI-BS1
At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That's why we are listening, open to learning new things - about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It's The Holman Way.
At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):
Health InsuranceVision InsuranceDental InsuranceLife and Disability InsuranceFlexible Spending and Health Savings AccountsEmployee Assistance Program401(k) plan with Company MatchPaid Time Off (PTO)Paid Holidays, Bereavement, and Jury DutyPaid Pregnancy/Parental leavePaid Military LeaveTuition Reimbursement
Benefits:
Regular Full-Time
We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees.Click here for Washington State benefit information.
Temporary or Part-Time
In geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.Click here for Washington State benefit information.
Pay:
We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $64,600.00 - $93,665.00 USD annually for full time employees. The annual compensation range is comprised of base pay and bonus earnings.
Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.