Sparks Nissan Kia
Service Manager
Sparks Nissan Kia, Monroe, Louisiana, United States, 71201
At Sparks Nissan-Kia, we strive to make every customer a customer for life. Every employee at Sparks Nissan-Kia is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated.
The Service Manager is responsible for the customer-focused and efficient operation of the dealership's service department. The Service Manager will operate the department at maximum production, controlling costs, building a loyal clientele, maintaining good employee relationships, setting and obtaining sales objectives, and maintaining service records. The service manager is responsible for staffing and managing all technicians and service advisors, as well as oversight of warranty submission and collection.
What We Offer:Medical and Dental401K PlanPaid time off and vacationGrowth opportunitiesPaid TrainingEmployee vehicle purchase plansFamily owned and operatedLong term job securityHealth and wellnessFlexible Work ScheduleSaturday LunchesDiscounts on products and servicesResponsibilities
Assist all subordinate service and sales personnel in all phases of their job descriptionsProperly document employee behavior that may result in punitive job actions such as terminationReport to management any circumstances that compromise the integrity of the dealershipWork with the parts department as appropriate to ensure proper stocking of high use partsCollect accounts receivable for service workObtain competitive bids on all tools, equipment, sublet repairs, supplies, ect...Ensure that service department employees follow safety policies and practices and that they report any and all accidents immediatelyEnsure that all required technical publications, periodicals, bulletins, ect... are obtained, kept up-to-date and properly maintainedQuality check completed jobsEnsure that all the necessary shop equipment is in proper working conditionEnsure that customer inconveniences, complaints and misunderstandings are dealt with fairly and quicklyEnsure that proper service sales techniques are being usedMeet with fixed operations director and general manager at least once a month to review current service department performance, set future performance objectives, promotional activities or any other mattersCommunicate with customers before issues arise and get involved in escalated customer issuesMaintain accurate records and insure warranty parts retention as outlined, following all manufacturer requirements as outlined in manufacturer and company policy and procedures manualsMaintain the highest possible standards of workmanship, advise technicians of service CSI on a monthly basisServe as liaison with factory representatives in the absence of fixed operations or service directorEstablish and maintain a good working relationship with customers to encourage repeat referral businessMonitor staffing levels, compensation levels and department turnoverAssure proper repair order flow to satisfy warranty/dealership/business office requirementsMaintain reporting systems required by general manager, company and manufacturerEstablish and maintain a good working relationship with vocational and technical schools to enhance recruitment activatesDirect and schedule the activates of all department associatesHire, train, motivate, counsel and monitor the performance of all service department staffUnderstand and comply with federal, state and local regulations that affect service and parts operations, such as hazardous waste disposal, OSHA right-to-know act, ect...Assist in development of annual service budget for use in connection with annual sales forecastMaintain customer satisfaction index rating above that of manufacturer or dealership averageQualifications
High School diploma or equivalentThree to Five years of experience in an auto repair facilityTwo plus years of supervisory experienceExcellent verbal and written communication and interpersonal skillsProficient knowledge of dealership computer systemsClean driving recordWilling to submit to a pre-employment background check & drug screenPrevious industry knowledge of overall operations, management and wholesale relations (preferred)
The Service Manager is responsible for the customer-focused and efficient operation of the dealership's service department. The Service Manager will operate the department at maximum production, controlling costs, building a loyal clientele, maintaining good employee relationships, setting and obtaining sales objectives, and maintaining service records. The service manager is responsible for staffing and managing all technicians and service advisors, as well as oversight of warranty submission and collection.
What We Offer:Medical and Dental401K PlanPaid time off and vacationGrowth opportunitiesPaid TrainingEmployee vehicle purchase plansFamily owned and operatedLong term job securityHealth and wellnessFlexible Work ScheduleSaturday LunchesDiscounts on products and servicesResponsibilities
Assist all subordinate service and sales personnel in all phases of their job descriptionsProperly document employee behavior that may result in punitive job actions such as terminationReport to management any circumstances that compromise the integrity of the dealershipWork with the parts department as appropriate to ensure proper stocking of high use partsCollect accounts receivable for service workObtain competitive bids on all tools, equipment, sublet repairs, supplies, ect...Ensure that service department employees follow safety policies and practices and that they report any and all accidents immediatelyEnsure that all required technical publications, periodicals, bulletins, ect... are obtained, kept up-to-date and properly maintainedQuality check completed jobsEnsure that all the necessary shop equipment is in proper working conditionEnsure that customer inconveniences, complaints and misunderstandings are dealt with fairly and quicklyEnsure that proper service sales techniques are being usedMeet with fixed operations director and general manager at least once a month to review current service department performance, set future performance objectives, promotional activities or any other mattersCommunicate with customers before issues arise and get involved in escalated customer issuesMaintain accurate records and insure warranty parts retention as outlined, following all manufacturer requirements as outlined in manufacturer and company policy and procedures manualsMaintain the highest possible standards of workmanship, advise technicians of service CSI on a monthly basisServe as liaison with factory representatives in the absence of fixed operations or service directorEstablish and maintain a good working relationship with customers to encourage repeat referral businessMonitor staffing levels, compensation levels and department turnoverAssure proper repair order flow to satisfy warranty/dealership/business office requirementsMaintain reporting systems required by general manager, company and manufacturerEstablish and maintain a good working relationship with vocational and technical schools to enhance recruitment activatesDirect and schedule the activates of all department associatesHire, train, motivate, counsel and monitor the performance of all service department staffUnderstand and comply with federal, state and local regulations that affect service and parts operations, such as hazardous waste disposal, OSHA right-to-know act, ect...Assist in development of annual service budget for use in connection with annual sales forecastMaintain customer satisfaction index rating above that of manufacturer or dealership averageQualifications
High School diploma or equivalentThree to Five years of experience in an auto repair facilityTwo plus years of supervisory experienceExcellent verbal and written communication and interpersonal skillsProficient knowledge of dealership computer systemsClean driving recordWilling to submit to a pre-employment background check & drug screenPrevious industry knowledge of overall operations, management and wholesale relations (preferred)