Auto Centers
Customer Experience Representative
Auto Centers, Mattoon, Illinois, United States,
Description:
Business Developement Representatives
will be responsible for handling all incoming phone calls and internet leads, as well as confirming sales appointments and performing long-term follow-up on all unsold customers (e.g., internet leads, showroom visits, and incoming calls). BDC Representatives will strive to generate repeat business by reaching out to current customers and ensuring complete satisfaction in ownership, as well as in marketing efforts by accurately obtaining and logging customer sources.
Job Responsibilities:Communicate effectively with internet customers and prospects according to their preferred method of communication (phone, email or in person)Manage Internet sales leads, respond to inquiries in a timely fashion, and answer questions on available stock and product performanceMaintain an ongoing customer database to capture repeat businessKeep website up-to-date with vehicle specifications and availabilitySchedule appointments with interested buyers for test drives and delivery of vehiclesDisclosing terms of sales with consumers and reviewing sales with dealership managementRequirements:The ideal candidate has customer service and/or a general sales background of some sort, is a hard working professional with experience providing exceptional customer service and looking to make a career change, or a college graduate looking to pursue a career in sales.Previous customer service experiencePrevious call center and/or Internet sales experience a plusSales experience is a plus, NOT requiredCRM experience a plusRequires strong communication skills in order to work most effectively with customersMust be Internet savvy, have good computer skills and excellent organizational skills to help keep track of all sales leads and to keep the website data up-to-dateExcellent follow through and follow up skillsBilingual a plus!We offer:Medical, Dental, Vision benefits401kPaid time off after 1 yearGreat work environmentRoom for advancementHourly + Commission payOther Duties:Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
PI5b163da8a0ad-37448-33782514
Business Developement Representatives
will be responsible for handling all incoming phone calls and internet leads, as well as confirming sales appointments and performing long-term follow-up on all unsold customers (e.g., internet leads, showroom visits, and incoming calls). BDC Representatives will strive to generate repeat business by reaching out to current customers and ensuring complete satisfaction in ownership, as well as in marketing efforts by accurately obtaining and logging customer sources.
Job Responsibilities:Communicate effectively with internet customers and prospects according to their preferred method of communication (phone, email or in person)Manage Internet sales leads, respond to inquiries in a timely fashion, and answer questions on available stock and product performanceMaintain an ongoing customer database to capture repeat businessKeep website up-to-date with vehicle specifications and availabilitySchedule appointments with interested buyers for test drives and delivery of vehiclesDisclosing terms of sales with consumers and reviewing sales with dealership managementRequirements:The ideal candidate has customer service and/or a general sales background of some sort, is a hard working professional with experience providing exceptional customer service and looking to make a career change, or a college graduate looking to pursue a career in sales.Previous customer service experiencePrevious call center and/or Internet sales experience a plusSales experience is a plus, NOT requiredCRM experience a plusRequires strong communication skills in order to work most effectively with customersMust be Internet savvy, have good computer skills and excellent organizational skills to help keep track of all sales leads and to keep the website data up-to-dateExcellent follow through and follow up skillsBilingual a plus!We offer:Medical, Dental, Vision benefits401kPaid time off after 1 yearGreat work environmentRoom for advancementHourly + Commission payOther Duties:Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
PI5b163da8a0ad-37448-33782514