Local Government Federal Credit Union
Consumer Loan Fulfillment Manager
Local Government Federal Credit Union, Raleigh, North Carolina, United States,
Description:
CIVIC CULTUREOur organizations believe we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and well-being of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins.
ABOUT THE POSITIONThe Consumer Loan Fulfillment Manager is responsible for overseeing the end-to-end loan fulfillment process as it relates to all consumer and residential real estate loan fulfillment and booking utilizing the loan core system. This includes managing a team ensuring compliance with regulatory requirements, loan processing workflows, and maintaining high standards of member service. This position will liaise with various business units that touch consumer lending and related functions including but not limited to research, lien perfection, reporting and tracking processes, and resolving consumer loan issues.
NORMAL DAY-TO-DAY WORKLeads
and manages a team of consumer loan fulfillment specialists, ensuring
department objectives, as well as staffing and other internal departments training needs are met. Supports other
departments as necessary by providing expertise in consumer lending servicing,
and training for existing staff as needed.Oversees
the loan fulfillment process from submission for docs to funding, ensuring
accurate loan documents and closings.Identifies areas for improvement in the loan fulfillment process and implement changes as necessary.Establishes or maintain Key Performance Indicators (KPIs). Prepare regular reporting on team performance metrics and present to senior management.Performs
processing with team as an active manager of consumer loans, including
personal, auto, and home equity loans.Assists
the AVP of Consumer Loan Operations with the review and testing of new
releases and system enhancements to the lending operating system and core
system as necessary.Maintains
existing consumer credit products in the Credit Union's core system and
lending operating system to ensure appropriate alignment.Complies
with and stays abreast of all policies, guidelines, and procedures, federal
and state laws applicable to consumer loan servicing of real estate and
non-real estate products.Supports
policy, guidelines, and procedures related to consumer real estate
closings/transactions with key stakeholders to ensure correct structure and
loan documentation. Verifies that each loan is boarded accurately into the
core system.Participates
in consumer and RE loan documents in multiple lending jurisdictions, lien
filing, and titling, and vehicle and RE insuranceCreates
and/or updates loan servicing processes, procedures, policies, and systems as
necessary with knowledge of all consumer- related regulations for real estate
and non-real estate consumer loans.Prepares
for and assists with coordinating internal/external audits pertaining to
consumer credit products. Expectation
of zero audit exceptions as it relates to scope of responsibility. Performs periodic self-audits of all areas
of responsibility.Display
integrity, self-awareness, courage, and respect for staff while ensuring
learning agility and flexibility communicating and delegating effectively.
Work effectively, collaboratively, and creatively in a team-oriented environment both internally and externally.Take ownership for actions, decisions, and results; openly accept feedback and demonstrate both the willingness and ability to improve.JOB QUALIFICATIONSHere are a few skills you MUST have to be qualified for this position.Minimum 7-9 years of consumer loan servicing/loan documentation experience including personal loans, auto loans, and real estate loans; including 1-3 years of management experienceExperience with consumer loan and documentation procedures, policies, regulations, and laws, in addition to knowledge of bankruptcy and consumer law.Demonstrate ability to multi-task, prioritize, and accept change and function in a team environment. Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.Ability to lift a minimum of 25 lbs. (file boxes, computer).Travel required on occasion.Here are a few qualities we'd LIKE for you to have to make you more suited for this position.Bachelor's degree in finance,
Accounting, Economics, Business or related field required.Lending
experience at a Credit Union/Financial Institution.Possess strong analytical and computer skills.Ability to be resourceful and remain flexible.Technical background and on-going maintenance of loan core system as well as a functional understanding of a loan origination system (LOS).
CONTACT USIf you have questions about this position description, please feel welcome to ask. You can reach our HR Department at:Civic Human Resources3600 Wake Forest Road, Raleigh, NC 27609careers@civicfcu.orgRequirements:
PI34c26680bb16-37448-35512848
CIVIC CULTUREOur organizations believe we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and well-being of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins.
ABOUT THE POSITIONThe Consumer Loan Fulfillment Manager is responsible for overseeing the end-to-end loan fulfillment process as it relates to all consumer and residential real estate loan fulfillment and booking utilizing the loan core system. This includes managing a team ensuring compliance with regulatory requirements, loan processing workflows, and maintaining high standards of member service. This position will liaise with various business units that touch consumer lending and related functions including but not limited to research, lien perfection, reporting and tracking processes, and resolving consumer loan issues.
NORMAL DAY-TO-DAY WORKLeads
and manages a team of consumer loan fulfillment specialists, ensuring
department objectives, as well as staffing and other internal departments training needs are met. Supports other
departments as necessary by providing expertise in consumer lending servicing,
and training for existing staff as needed.Oversees
the loan fulfillment process from submission for docs to funding, ensuring
accurate loan documents and closings.Identifies areas for improvement in the loan fulfillment process and implement changes as necessary.Establishes or maintain Key Performance Indicators (KPIs). Prepare regular reporting on team performance metrics and present to senior management.Performs
processing with team as an active manager of consumer loans, including
personal, auto, and home equity loans.Assists
the AVP of Consumer Loan Operations with the review and testing of new
releases and system enhancements to the lending operating system and core
system as necessary.Maintains
existing consumer credit products in the Credit Union's core system and
lending operating system to ensure appropriate alignment.Complies
with and stays abreast of all policies, guidelines, and procedures, federal
and state laws applicable to consumer loan servicing of real estate and
non-real estate products.Supports
policy, guidelines, and procedures related to consumer real estate
closings/transactions with key stakeholders to ensure correct structure and
loan documentation. Verifies that each loan is boarded accurately into the
core system.Participates
in consumer and RE loan documents in multiple lending jurisdictions, lien
filing, and titling, and vehicle and RE insuranceCreates
and/or updates loan servicing processes, procedures, policies, and systems as
necessary with knowledge of all consumer- related regulations for real estate
and non-real estate consumer loans.Prepares
for and assists with coordinating internal/external audits pertaining to
consumer credit products. Expectation
of zero audit exceptions as it relates to scope of responsibility. Performs periodic self-audits of all areas
of responsibility.Display
integrity, self-awareness, courage, and respect for staff while ensuring
learning agility and flexibility communicating and delegating effectively.
Work effectively, collaboratively, and creatively in a team-oriented environment both internally and externally.Take ownership for actions, decisions, and results; openly accept feedback and demonstrate both the willingness and ability to improve.JOB QUALIFICATIONSHere are a few skills you MUST have to be qualified for this position.Minimum 7-9 years of consumer loan servicing/loan documentation experience including personal loans, auto loans, and real estate loans; including 1-3 years of management experienceExperience with consumer loan and documentation procedures, policies, regulations, and laws, in addition to knowledge of bankruptcy and consumer law.Demonstrate ability to multi-task, prioritize, and accept change and function in a team environment. Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.Ability to lift a minimum of 25 lbs. (file boxes, computer).Travel required on occasion.Here are a few qualities we'd LIKE for you to have to make you more suited for this position.Bachelor's degree in finance,
Accounting, Economics, Business or related field required.Lending
experience at a Credit Union/Financial Institution.Possess strong analytical and computer skills.Ability to be resourceful and remain flexible.Technical background and on-going maintenance of loan core system as well as a functional understanding of a loan origination system (LOS).
CONTACT USIf you have questions about this position description, please feel welcome to ask. You can reach our HR Department at:Civic Human Resources3600 Wake Forest Road, Raleigh, NC 27609careers@civicfcu.orgRequirements:
PI34c26680bb16-37448-35512848