Coast Counties Peterbilt
Service Technician / Diesel Mechanic
Coast Counties Peterbilt, Windsor, California, United States, 95492
Service Technician / Diesel Mechanic
$32/hour to $38/hour
(may pay more depending on experience)
POSITION PURPOSE:
The Service Technician diagnoses and completes repairs on customer vehicles in a professional, timely manner while ensuring quality repairs at a fair cost to the customer.
KEY RELATIONSHIPS:
The Service Technician reports directly to the Service management team. The Service Technician will communicate, with all relevant co-workers, the daily course of duties as these duties relate to the accomplishment of directives, objectives, and timely completion open repair orders.
The Service Technician will work closely with their co-workers in coordinating with them as it relates to the various aspects of customer service requirements.
The Service Technician will work closely with other technicians and co-workers in coordinating repair strategies and estimates in an effort to provide excellent customer service.
DUTIES AND RESPONSIBILITIES
•
Daily planning with the rest of the service team to establish repair strategies based on job priorities.
•
Determine work required from the repair order.
•
Diagnose vehicle in operation to determine issue, to verify customer's complaint, and to plan repair strategy.
•
Complete repairs efficiently within the time allowed.
•
Perform QUALITY repairs minimizing shop comebacks and unnecessary shop expense.
•
Submit a complete and accurate write-up for each repair performed.
•
Road test vehicles to verify satisfactory repair (if you possess a CDL)
•
Manual and computerized time posting on a ongoing basis.
•
Confirm that all cores are returned to parts and that warranty parts are properly tagged and stored.
•
Coordinate with the rear parts counter, as needed on parts needed for the repair.
•
Maintain a clean shop environment. Throw out trash from your repair. Return tools to the cage. Roll up and store drop lights and extension cords.
•
Maintain the readiness and proper working condition of the shop tools. Make adjustments and minor repairs as needed. Notify Service Manager if a needed tool is not quickly repairable.
•
Assist the Service Team with preparing accurate repair estimates when required.
•
Update Service Manager on current repairs in process on a regular basis.
•
Maintain current certifications.
•
Work in a safe manner. Do not put yourself, a customer, a fellow employee, or a vehicle in harm's way.
•
Provide and maintain a full set of hand tools and air tools.
•
Leave the customer's vehicle in the same or cleaner condition than when you started repair. Use seat covers and floor mats.
•
Be punctual at the start of your shift and when returning from lunch and breaks.
•
Do not exceed two hours on diagnosis without approval from the Service Manager.
•
Bring any additional repairs, immediately to the attention of the Service Team
•
Always wear your safety glasses when on the shop floor.
•
Understand and follow federal, state, and local regulations regarding disposal of hazardous waste, OSHA, MSDA, right-to-know, etc,
•
Conduct oneself in a professional manner reflecting the importance that the customer has in our business. Without the customer, we are out of business.
•
Think company "first" & customer "first" & safety "first" in all day to day activities
Compensation details:
32-38
PIdeb5ac125fdb-35216-35442215
$32/hour to $38/hour
(may pay more depending on experience)
POSITION PURPOSE:
The Service Technician diagnoses and completes repairs on customer vehicles in a professional, timely manner while ensuring quality repairs at a fair cost to the customer.
KEY RELATIONSHIPS:
The Service Technician reports directly to the Service management team. The Service Technician will communicate, with all relevant co-workers, the daily course of duties as these duties relate to the accomplishment of directives, objectives, and timely completion open repair orders.
The Service Technician will work closely with their co-workers in coordinating with them as it relates to the various aspects of customer service requirements.
The Service Technician will work closely with other technicians and co-workers in coordinating repair strategies and estimates in an effort to provide excellent customer service.
DUTIES AND RESPONSIBILITIES
•
Daily planning with the rest of the service team to establish repair strategies based on job priorities.
•
Determine work required from the repair order.
•
Diagnose vehicle in operation to determine issue, to verify customer's complaint, and to plan repair strategy.
•
Complete repairs efficiently within the time allowed.
•
Perform QUALITY repairs minimizing shop comebacks and unnecessary shop expense.
•
Submit a complete and accurate write-up for each repair performed.
•
Road test vehicles to verify satisfactory repair (if you possess a CDL)
•
Manual and computerized time posting on a ongoing basis.
•
Confirm that all cores are returned to parts and that warranty parts are properly tagged and stored.
•
Coordinate with the rear parts counter, as needed on parts needed for the repair.
•
Maintain a clean shop environment. Throw out trash from your repair. Return tools to the cage. Roll up and store drop lights and extension cords.
•
Maintain the readiness and proper working condition of the shop tools. Make adjustments and minor repairs as needed. Notify Service Manager if a needed tool is not quickly repairable.
•
Assist the Service Team with preparing accurate repair estimates when required.
•
Update Service Manager on current repairs in process on a regular basis.
•
Maintain current certifications.
•
Work in a safe manner. Do not put yourself, a customer, a fellow employee, or a vehicle in harm's way.
•
Provide and maintain a full set of hand tools and air tools.
•
Leave the customer's vehicle in the same or cleaner condition than when you started repair. Use seat covers and floor mats.
•
Be punctual at the start of your shift and when returning from lunch and breaks.
•
Do not exceed two hours on diagnosis without approval from the Service Manager.
•
Bring any additional repairs, immediately to the attention of the Service Team
•
Always wear your safety glasses when on the shop floor.
•
Understand and follow federal, state, and local regulations regarding disposal of hazardous waste, OSHA, MSDA, right-to-know, etc,
•
Conduct oneself in a professional manner reflecting the importance that the customer has in our business. Without the customer, we are out of business.
•
Think company "first" & customer "first" & safety "first" in all day to day activities
Compensation details:
32-38
PIdeb5ac125fdb-35216-35442215