Strategic Staffing Solutions
IT Service Desk Agent
Strategic Staffing Solutions, Hamtramck, Michigan, United States, 48212
STRATEGIC STAFFING SOLUTIONS (S3) HAS AN OPENING!
Strategic Staffing Solutions has multiple openings for Service Desk Agents for a contract opportunity with one of our largest clients located in Detroit, MI!
Title:
IT Service Desk Agent (Part-time)Location:
Detroit, MI (onsite)Duration:
12+ MonthsRole Type:
W2 contract engagementPay Rate:
$20-22/hour
*Part-time 20-25 hours/weekRole Summary
Service Desk Analyst (Level 1)Provide first-level contact and incident resolution for all users with all issuesUses advanced troubleshooting skillsReview knowledgebase articles ensuring accuracy of contentProvide accurate and timely logging of incidents and resolutionMeet or exceed performance goalsEscalate problems as appropriate following Service Desk proceduresSenior Service Desk Analyst
Approve escalation requests via chat to ensure FCR metric goals are metVIP Call HandlingMentoring of new and developing agentsProvide next level troubleshooting/guidance to teamDeskside support/Concierge serviceReview knowledgebase articles ensuring accuracy of contentProvide first-level contact and incident resolution for all usersProvide accurate and timely logging of incidents and resolutionEscalate problems as appropriate following Service Desk procedures* Beware of scams. S3 never asks for money during its onboarding processThe S3 Difference
The global mission of S3 is to build trusting relationships and deliver solutions that positively impact our customers, our consultants, and our communities.
The four pillars of our company are to :
Set the bar high for what a company should doCreate jobsOffer people an opportunity to succeed and change their station in lifeImprove the communities where we live and work through volunteering and charitable givingAs an S3 employee, you're eligible for a full benefits package that may include:
Medical InsuranceDental InsuranceVision Insurance401(k) PlanVacation PackageLife & Disability Insurance PlansFlexible Spending AccountsTuition Reimbursement
Job ID:
JOB-238059Publish Date:
24 Sep 2024
Strategic Staffing Solutions has multiple openings for Service Desk Agents for a contract opportunity with one of our largest clients located in Detroit, MI!
Title:
IT Service Desk Agent (Part-time)Location:
Detroit, MI (onsite)Duration:
12+ MonthsRole Type:
W2 contract engagementPay Rate:
$20-22/hour
*Part-time 20-25 hours/weekRole Summary
Service Desk Analyst (Level 1)Provide first-level contact and incident resolution for all users with all issuesUses advanced troubleshooting skillsReview knowledgebase articles ensuring accuracy of contentProvide accurate and timely logging of incidents and resolutionMeet or exceed performance goalsEscalate problems as appropriate following Service Desk proceduresSenior Service Desk Analyst
Approve escalation requests via chat to ensure FCR metric goals are metVIP Call HandlingMentoring of new and developing agentsProvide next level troubleshooting/guidance to teamDeskside support/Concierge serviceReview knowledgebase articles ensuring accuracy of contentProvide first-level contact and incident resolution for all usersProvide accurate and timely logging of incidents and resolutionEscalate problems as appropriate following Service Desk procedures* Beware of scams. S3 never asks for money during its onboarding processThe S3 Difference
The global mission of S3 is to build trusting relationships and deliver solutions that positively impact our customers, our consultants, and our communities.
The four pillars of our company are to :
Set the bar high for what a company should doCreate jobsOffer people an opportunity to succeed and change their station in lifeImprove the communities where we live and work through volunteering and charitable givingAs an S3 employee, you're eligible for a full benefits package that may include:
Medical InsuranceDental InsuranceVision Insurance401(k) PlanVacation PackageLife & Disability Insurance PlansFlexible Spending AccountsTuition Reimbursement
Job ID:
JOB-238059Publish Date:
24 Sep 2024