Van Ausdall & Farrar
Print Specialist- Floater
Van Ausdall & Farrar, Greenwood, Indiana, United States, 46142
Job Type
Full-time
Description
The Print Specialist- Floater/Resource Center Associate is responsible for supporting all aspects of the printing process of our customer sites. This includes preparing and producing high-quality printed materials, maintaining and operating printing equipment, ensuring efficient workflow, and collaborating with various departments to meet their printing needs. This also includes general customer service and administrative duties for our customers. This position will be trained on all customer sites and will float to these sites, as needed. When not needing to float, the position will report to our Main Office in Indianapolis. Monday-Friday, hours fall between 7:30 a.m..-5:00 p.m. No evenings or weekends!
Benefits
At Van Ausdall & Farrar, our people are our number one asset. Our employees are the driving force that allows us to be successful now, and in the future. Below is an overview of our comprehensive benefits:
Generous PTO7 paid holidays + 1 personal holiday of your choosingWeekly Employee Engagement ActivitiesPaid volunteer timeMonthly Fitness ReimbursementTip Lead/Business Referral ProgramMedical, Dental & Vision with corresponding Flexible Spending Account (FSA) and Health Savings Account (HSA)What You Have
Excellent verbal and written communication skillsFriendly and approachable demeanorExcellent interpersonal and customer service skillsExcellent time management skills, with a proven ability to prioritize and meet multiple deadlinesAbility to function well in a high-paced and at times stressful environment for production centerDependable and punctualCollaborative team player, willing to take on any job to help the team as a wholeAbility to take direction and work independentlyStrong attention to detailResiliencyConfidentiality with proprietary informationReliable transportationAbility to do a lot of walking within a production/manufacturing environment (depending on site)Be able to lift approximately 50 poundsWhat You'll Do
Ensure that Resource Center Manager is kept up to date on site activities - particularly those activities that may have an impact on the overall client relationship/expectationsOrganize his/her own work and resources systematically with a sense of objectives, practicing time management and the ability to prioritize so that efforts produce desired business resultsAbility to serve all metropolitan sites based on home-base siteBeing proactive in seeking out opportunities to be helpful during idle timeProviding outstanding customer service in all encountersPut in initial service tickets on equipmentPhone queue managementFollow dress code, attendance, and customer experience policiesBecome fully cross-trained in all site processes across the organizationProduction Center:
Operate high volume production equipmentCreate and assemble booklets, manuals, stapled packets, marketing materials, and other print materialsBulk mail runs (site dependent)Conduct onsite & off-site mail runs (pick-up and delivery), which includes operating VAF company vehicles & customer vehicles (site dependent)Triage issues with virtual meeting equipmentRefresh of meeting roomsMail- sometimes receiving pallets- different types of mail centers. Triage issues with virtual meeting equipment (Cummins). Refresh the meeting rooms.Trouble shoot print and copy equipment, escalating to a technician when neededWhite Glove Service:
Conducting mail runsBeing proactive in seeking out opportunities to be helpful and provide great customer serviceProvide administrative services as outlined in the Customer Scope of Work, including (but not limited to):a. Front Desk support
b. Answering phones and managing email
c. Greeting guests & customers
d. Handling scanning projects
e. Mail Services, including processing, pick-up and delivery
f. Using production equipment to create booklets, documents, and other services as requested
What You'll Bring to the Role
A high school diploma or equivalent1-3 years' work experience in a customer facing rolePrior experience working in an administrative capacity, highly desiredReliable transportationA valid Indiana state driver's licenseMotor vehicle report (MVR) with clean driving history
About VAF
Van Ausdall & Farrar is Indiana's leader in business office technology services since 1914. We provide Cloud Solutions, Cybersecurity, IT Managed Services, Copy & Print Solutions, Internet/ISP Services, Phones, Video Surveillance, Document Conversion, and much more. We are a privately-owned, Indianapolis based business whose mission is to provide value-driven technology solutions to meet the individual needs of our customers, while providing world-class customer service & making a positive impact on our community.
At Van Ausdall & Farrar Inc, we are committed to fostering an inclusive and welcoming environment. We are an equal opportunity employer (EOE) and evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We encourage individuals of all backgrounds to apply, and we actively seek to promote a workplace where everyone feels valued, respected, and empowered to contribute their best. Please contact us at careers@vanausdall.com to request reasonable accommodation to participate in the job application or interview process.
Salary Description
18.00
Full-time
Description
The Print Specialist- Floater/Resource Center Associate is responsible for supporting all aspects of the printing process of our customer sites. This includes preparing and producing high-quality printed materials, maintaining and operating printing equipment, ensuring efficient workflow, and collaborating with various departments to meet their printing needs. This also includes general customer service and administrative duties for our customers. This position will be trained on all customer sites and will float to these sites, as needed. When not needing to float, the position will report to our Main Office in Indianapolis. Monday-Friday, hours fall between 7:30 a.m..-5:00 p.m. No evenings or weekends!
Benefits
At Van Ausdall & Farrar, our people are our number one asset. Our employees are the driving force that allows us to be successful now, and in the future. Below is an overview of our comprehensive benefits:
Generous PTO7 paid holidays + 1 personal holiday of your choosingWeekly Employee Engagement ActivitiesPaid volunteer timeMonthly Fitness ReimbursementTip Lead/Business Referral ProgramMedical, Dental & Vision with corresponding Flexible Spending Account (FSA) and Health Savings Account (HSA)What You Have
Excellent verbal and written communication skillsFriendly and approachable demeanorExcellent interpersonal and customer service skillsExcellent time management skills, with a proven ability to prioritize and meet multiple deadlinesAbility to function well in a high-paced and at times stressful environment for production centerDependable and punctualCollaborative team player, willing to take on any job to help the team as a wholeAbility to take direction and work independentlyStrong attention to detailResiliencyConfidentiality with proprietary informationReliable transportationAbility to do a lot of walking within a production/manufacturing environment (depending on site)Be able to lift approximately 50 poundsWhat You'll Do
Ensure that Resource Center Manager is kept up to date on site activities - particularly those activities that may have an impact on the overall client relationship/expectationsOrganize his/her own work and resources systematically with a sense of objectives, practicing time management and the ability to prioritize so that efforts produce desired business resultsAbility to serve all metropolitan sites based on home-base siteBeing proactive in seeking out opportunities to be helpful during idle timeProviding outstanding customer service in all encountersPut in initial service tickets on equipmentPhone queue managementFollow dress code, attendance, and customer experience policiesBecome fully cross-trained in all site processes across the organizationProduction Center:
Operate high volume production equipmentCreate and assemble booklets, manuals, stapled packets, marketing materials, and other print materialsBulk mail runs (site dependent)Conduct onsite & off-site mail runs (pick-up and delivery), which includes operating VAF company vehicles & customer vehicles (site dependent)Triage issues with virtual meeting equipmentRefresh of meeting roomsMail- sometimes receiving pallets- different types of mail centers. Triage issues with virtual meeting equipment (Cummins). Refresh the meeting rooms.Trouble shoot print and copy equipment, escalating to a technician when neededWhite Glove Service:
Conducting mail runsBeing proactive in seeking out opportunities to be helpful and provide great customer serviceProvide administrative services as outlined in the Customer Scope of Work, including (but not limited to):a. Front Desk support
b. Answering phones and managing email
c. Greeting guests & customers
d. Handling scanning projects
e. Mail Services, including processing, pick-up and delivery
f. Using production equipment to create booklets, documents, and other services as requested
What You'll Bring to the Role
A high school diploma or equivalent1-3 years' work experience in a customer facing rolePrior experience working in an administrative capacity, highly desiredReliable transportationA valid Indiana state driver's licenseMotor vehicle report (MVR) with clean driving history
About VAF
Van Ausdall & Farrar is Indiana's leader in business office technology services since 1914. We provide Cloud Solutions, Cybersecurity, IT Managed Services, Copy & Print Solutions, Internet/ISP Services, Phones, Video Surveillance, Document Conversion, and much more. We are a privately-owned, Indianapolis based business whose mission is to provide value-driven technology solutions to meet the individual needs of our customers, while providing world-class customer service & making a positive impact on our community.
At Van Ausdall & Farrar Inc, we are committed to fostering an inclusive and welcoming environment. We are an equal opportunity employer (EOE) and evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We encourage individuals of all backgrounds to apply, and we actively seek to promote a workplace where everyone feels valued, respected, and empowered to contribute their best. Please contact us at careers@vanausdall.com to request reasonable accommodation to participate in the job application or interview process.
Salary Description
18.00